I can't get my Foaming Hand Pump to workUpdated a year ago

Each Foaming Hand Pump comes with a 'safety collar'. 

This is the ring around the neck of the pump which prevents it from being pressed. 

Make sure this ring is removed before trying to dispense Protect Skin. You can choose to keep the collar to place on the pump when not in use, or dispose of in your recycling bin. 

If you are experiencing any other difficulties with your pump, please get in touch with our Care Team.