Why am I missing part of my order?Updated 9 days ago
TL;DR: Check your tracking first. An order can arrive in more than one parcel, so a second consignment may still be on its way. Use the tracking link in your dispatch confirmation email, as Koh UK ships with more than one carrier. If everything has been delivered and an item is still missing, get in touch with the Koh UK team with your order number and photos of what arrived. There is no reporting deadline, but get in touch as soon as you notice.
12 digits
Your Amazon Shipping tracking number, in the format UKXXXXXXXXXX
Up to 12 hours
For an Amazon Shipping tracking number to activate after dispatch
Why am I missing part of my order?
The first thing to check is whether the rest of your order is still on its way. An order can be sent in more than one parcel, and each parcel is tracked separately, so one can arrive a day or two before another.
✓ Check for a second consignment
Before reporting an item as missing, use the tracking link in your dispatch confirmation email to see whether more than one parcel was sent on your order.
How do I check my tracking?
Your tracking details arrive in your dispatch confirmation email. Koh UK ships with three carriers, Amazon Shipping (most deliveries), Yodel (Northern Ireland) and Royal Mail (remote and rural), and each has its own tracking site and number format, so that email is the reliable starting point.
If your parcel is with Amazon Shipping, the tracking number is 12 digits in the format UKXXXXXXXXXX and can take up to 12 hours to activate after dispatch, so if it is showing nothing at all yet, that is the most likely reason.
Everything has arrived and something is still missing
✓ Your order number
So the team can pull up exactly what was sent.
✓ Photos of what did arrive
Photos help the team see what is in the parcel without a back and forth.
Support will look into it and arrange a replacement or a refund. There is no set deadline for reporting a missing item, but get in touch as soon as you notice.
Where to find your tracking number and how to follow your parcel.
Flag a missing item with your order number and photos of what arrived.
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Last reviewed: August 2026 · Koh UK