Shipping & Returns π
How much does delivery cost?
UK mainland shipping is Β£3.99 per order, Northern Ireland is Β£6.99, and delivery is free on orders over Β£40.
How long does delivery take?
Orders dispatch within 1β2 business days. Delivery times vary by location.
Where do you ship?
Koh UK ships to mainland UK and Northern Ireland only. We do not ship to the Republic of Ireland, the Scottish Isles, or the Channel Islands.
How can I track my order?
All orders receive a tracking number in your dispatch confirmation email β
Do I need to sign for my parcel?
A signature is required on delivery, and you can change delivery preferences once you have your tracking number.
My tracking is not working
Your tracking number may take up to 12 hours to become active after dispatch β
I didn't receive my Gift Voucher
Gift Vouchers are emailed about 1 hour after order placement. Check spam if it hasn't arrived β
Why canβt I enter my full address at checkout?
Checkouts cap Address Line 1 at 30 characters for security. Try abbreviating or use Line 2/Company name to break up the address over several fields.
Can I swap for something else in a Starter Kit?
No, Starter Kits ship as fixed bundles. Shop products individually if you want to mix your own selection, or return the kit within 30 days β
Can I cancel or change my order?
Yes, within 60 minutes of placing your order, using the self-service order management flow β