UK delivery from just £3.99. Enjoy FREE shipping on orders over £50! 🚚💨

We ship across the UK at simple, transparent rates:<ul><li style="font-family: Arial, Helvetica, sans-serif;">UK mainland: &#xA3;3.99 flat per order</li><li style="font-family: Arial, Helvetica, sans-serif;">Northern Ireland: &#xA3;6.99 per order</li><li style="font-family: Arial, Helvetica, sans-serif;">Free delivery on orders over &#xA3;40</li></ul>

How much does delivery cost?

We ship all orders out within 1-2 business days. Once shipped, delivery times ...

We ship all orders out within 1-2 business days. Once shipped, delivery times will vary based on where you live.

How long does delivery take?

🌏 Need Koh on your doorstep? We ship Australia-wide, NZ, the UK & US! Tap your flag to find your local Help Centre 🚀

<div style="font-family:inherit; max-width:900px;"><div style="margin:0 0 14px 0;"><a href="https://koh.com/pages/help-centre" style="display:inline-block;margin:6px 8px;padding:8px 12px;background:#f6f7f9;border-radius:10px;text-decoration:none;color:inherit;font-size:14px;">&#xA0;&#x1F1E6;&#x1F1FA; Australia&#xA0;</a> <a href="https://koh.com/en-nz/pages/help-centre" style="display:inline-block;margin:6px 8px;padding:8px 12px;background:#f6f7f9;border-radius:10px;text-decoration:none;color:inherit;font-size:14px;">&#xA0;&#x1F1F3;&#x1F1FF; New Zealand&#xA0;</a> <a href="https://uk.koh.com/pages/help-centre" style="display:inline-block;margin:6px 8px;padding:8px 12px;background:#f6f7f9;border-radius:10px;text-decoration:none;color:inherit;font-size:14px;">&#xA0;&#x1F1EC;&#x1F1E7; United Kingdom&#xA0;</a> <a href="https://koh.com/en-us/pages/help-centre" style="display:inline-block;margin:6px 8px;padding:8px 12px;background:#f6f7f9;border-radius:10px;text-decoration:none;color:inherit;font-size:14px;">&#xA0;&#x1F1FA;&#x1F1F8; United States&#xA0;</a></div><div style="margin-top:8px;">UK shipping note: We ship to mainland UK &amp; Northern Ireland. We do not ship to the Republic of Ireland, the Scottish Isles, or the Channel Islands.US shipping note: US shipping is currently limited to California only. We&#x2019;re working to expand availability.</div></div>

Where do you ship?

All orders receive a tracking number from DPD. Once you receive your ...

All orders receive a tracking number. Once you receive your shipping confirmation email, you can <a href="https://track.amazon.co.uk/tracking/" target="_blank" rel="noopener noreferrer">track your order here</a> by entering your 12-digit tracking number (.e.g UKXXXXXXXXXX).

How can I track my order?

We do require a signature on delivery but if you're not home our driver ...

We do require a signature on delivery but if you&apos;re not home our driver will leave the package outside if they think it is safe to do so.&#xA0;If not, they&apos;ll try again the next day and will keep trying for the next two days.&#xA0;If you want to change your delivery preferences and have your package left with a neighbour you can do so once you receive your tracking number.

Do I need to sign for my parcel?

Your tracking number may take up to 12 hours to become active. If you ...

Your tracking number may take up to 12 hours to become active.If you are experiencing any issues with your tracking number please get in touch with our <a href="https://ukhelp.koh.com/en-US/contact">Koh-mmunity Support Team</a> so we can get this issue resolved.

My tracking is not working

Gift Vouchers are digital gift cards, not physical. If you are eligible to ...

Gift Vouchers are digital gift cards, not physical. If you are eligible to receive a Gift Voucher, they are automatically sent to the customer&apos;s email address at the time of purchase.&#xA0;If you have not received it, please check your spam / junk folder before contacting support.

I didn't receive my Gift Voucher

Checkouts cap Address Line 1 at 30 characters for security. Try abbreviating or use Line 2/Company name to break up the address over several fields.

<article id="address-field-limit" class="promo-article">TL;DR: A small number of customers see a 30 character limit during checkout. This limit comes from modern security and fraud-prevention rules used by payment and shipping systems. It is a known issue and we are working on a longer input allowance.<hr><h2 id="quick-ways-to-get-your-order-through">Quick ways to get your order through</h2><ol><li>Split your address across two lines. Line 1: house or flat + number + street Line 2: building name, estate, village or district</li><li>Use common abbreviations&#xA0;to shorten words:<ul><li>Street &#x2192; St, Road &#x2192; Rd, Avenue &#x2192; Ave, Crescent &#x2192; Cres</li><li>Apartment/Flat &#x2192; Flat, Unit &#x2192; Unit, Building &#x2192; Bldg, Suite &#x2192; Ste</li></ul></li><li>Drop punctuation and extras. Remove commas, slashes, emojis and &#x201C;The &#x201D; before building names.</li><li>Use the Company field for long building or business names when available.</li><li>Keep the postcode precise. The postcode and town must remain unchanged for carrier validation.</li></ol><h2 id="were-on-it">We&#x2019;re on it</h2>Our team is working with our checkout and carrier partners to allow longer address lines while staying compliant with security standards.</article>

Why can’t I enter my full address at checkout?

🎁 Starter Kits are a set package so items can’t be swapped; return the whole kit if it’s not right.

Starter Kits are sold as fixed bundles. Each kit is pre-packed to give you the best value and balance of products, so we&#x2019;re unable to remove or substitute individual items.<h2 id="need-an-alternative">Need an alternative?</h2>If a particular product in the kit isn&#x2019;t useful for you, e.g., you don&#x2019;t have a dishwasher, you have two options:<ol><li>Gift or share the item with a friend, family member, or neighbour.</li><li>Return the entire kit for a refund (or exchange for a different bundle) within our standard returns window. &#x2022; The kit must be unused and in its original packaging.</li></ol><h2 id="why-we-dont-mix-and-match">Why we don&#x2019;t mix-and-match</h2><ul><li>Pre-packed kits keep prices sharp by streamlining fulfilment.</li><li>Swapping individual items increases packing errors and carbon footprint.</li><li>Fixed bundles ensure every customer gets the full &#x201C;starter&#x201D; experience.</li></ul>

Can I swap for something else in a Starter Kit?

We're always here via email, care.uk@cx.koh.com or fill out the form and we'll be in touch as soon as possible. Our support hours are 9am - 5:00pm AEST (Sydney) Monday to Friday.

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Shipping & Returns 🚚

What are the ingredients of Universal Cleaner?

Why do you sell the Universal Cleaner in bulk?

Does Universal Cleaner contain palm oil?

Is Universal Cleaner septic safe?

What can I use Universal Cleaner for?

How does Universal Cleaner work?

Is Universal Cleaner chemical free?

Does the Universal Cleaner kill bacteria and germs?

Do I need to do a spot test with Universal Cleaner?

What can't you use Universal Cleaner on?

How long does Universal Cleaner last?

What surfaces should I not use Universal Cleaner on?

Is there a use by date for Universal Cleaner?

Is Universal Cleaner safe to use on chopping boards?

Is Universal Cleaner fragrance-free?

What Certifications does the Universal Cleaner have?

Is Universal Cleaner pet-friendly?

Is Universal Cleaner asthma friendly?

Is Universal Cleaner allergy friendly?

Can I use Universal Cleaner on polished marble?

How to clean TV, monitor & laptop screen

Can I use Universal Cleaner in a robot vacuum or mop?

Is Universal Cleaner being replaced?

Is Universal Cleaner vegan?

Why did you discontinue 4L Universal Cleaner?

Universal Cleaner

Surface products 🪞

Are Loo Cleaner Tabs safe for septic environments?

How to use Loo Cleaner Tabs

Do Loo Cleaner Tabs have a fragrance?

Should I remove the wrapper on the Loo Cleaner Tab?

What are the ingredients of the Loo Cleaner Tabs?

Loo Cleaner Tabs

What are the ingredients of Bathroom & Shower Cleaner?

How do I use Bathroom & Shower Cleaner?

Are there any surfaces I should avoid cleaning with Bathroom & Shower Cleaner?

Is it allergy / asthma / sensitive skin friendly?

Is it only for use in the bathroom and shower or can I use it elsewhere?

Is Bathroom & Shower Cleaner anti-microbial or anti-mould?

Does Bathroom & Shower Cleaner have a fragrance?

Can I use it to clean EnduroShield or similar coated shower screens?

Is Bathroom & Shower Cleaner safe to use around pets?

Is Bathroom & Shower Cleaner septic safe?

Universal Cleaner vs. Bathroom & Shower Cleaner: What’s the Difference?

What makes it "eco friendly"?

Can I use Bathroom & Shower Cleaner to clean the bowl of the toilet?

How Much Bathroom & Shower Foam Should I Use?

Can I use Bathroom & Shower Cleaner with a Diamond Sponge?

Is Bathroom & Shower Cleaner safe for polished stone?

Bathroom & Shower Cleaner

Bathroom products 🚿

Are Dishwashing Tablets septic safe?

What are the ingredients of Dishwashing Tablets?

Can I cut Dishwashing Tablets?

Why didn't Dishwashing Tablet wrapper didn’t dissolve

Dishwashing Tablets

Does Dishwashing Liquid kill bacteria?

Where is Dishwashing Liquid made?

Can I use Dishwashing Liquid around grey water / bio-cycle / septic tank environments?

What are the Ingredients of Dishwashing Liquid?

Does Dishwashing Liquid have any fumes or fragrances?

How many pumps of Dishwashing Liquid should I use in a full sink?

Dishwashing Liquid

Is this the same as Universal Dish Spray?

Does it work on burnt-on grease and oven grime?

What’s the difference between this and the Universal Cleaner?

Can I use it around food?

Is it really non-toxic?

Will it dry out my hands like other degreasers?

Do I need to use Foaming Spray Bottle?

Can I use it on stainless steel?

Does it contain palm oil?

Do I need to rinse it off?

Is it fragrance free?

Can I use it on non-stick cookware?

What should I use to wipe it off?

Is this a multipurpose cleaner?

Can I use it in the microwave or on appliances?

Why does this product exist when I already have Universal Cleaner?

How does this fit into the Koh system?

What's in Kitchen Grease & Oil Cleaner?

How exactly do I use it?

Is Kitchen Grease & Oil Cleaner safe for septic and greywater systems?

Kitchen Grease & Oil Cleaner

Kitchen products 🍽️

How do I use Sensitive Laundry Sheets?

Are Sensitive Laundry Sheets safe for front loaders, top loaders and HE machines?

Do Sensitive Laundry Sheets dissolve in cold water?

What if Sensitive Laundry Sheets don't dissolve or leaves residue?

Can I use Sensitive Laundry Sheets for handwashing delicates?

Are Sensitive Laundry Sheets safe for septic tanks and greywater systems?

How should I store Sensitive Laundry Sheets and how do I dispose of the packaging?

How many washes does one pack of Sensitive Laundry Sheets last?

Can I cut or tear Sensitive Laundry Sheets in half?

Where are Sensitive Laundry Sheets made?

What ingredients are in the Sensitive Laundry Sheets?

Can I use Sensitive Laundry Sheets on wool?

Sensitive Laundry Sheets

Laundry products 🧺

What tool do I use with what product?

How to use: Atomiser Spray Bottle

How to open Atomiser Spray Bottle

Atomiser Spray Bottle has stopped spraying

Atomiser Spray Bottle

How do you dispose of Dish Sponges?

How to use: Dish Sponges

How do you wash Dish Sponges?

Why would Dish Sponges be degrading?

How long should Dish Sponges last for?

How big are the sponges?

Dish Sponges

How to use: Foaming Spray Bottle

Do I need the Foaming Spray Bottle? Could I use an alternative sprayer?

Which products can I use with Foaming Spray Bottle?

Why isn't Foaming Spray Bottle working?

How to open Foaming Spray Bottle

Foaming Spray Bottle

How often should I replace Loo Blade head?

How should I clean Loo Blade Ceramic Pot?

How do I clean Loo Blade?

How to use: Loo Blade

Can I buy Loo Blade on its own?

What are the dimensions of Loo Blade?

How do I clean my Koh Loo Blade?

How should I clean my Koh Loo Blade pot holder?

How often should I replace my Koh Loo Blade head?

Loo Blade

How much does Dish Pump hold?

How much liquid comes out with each pump?

How do I maintain Dish Pump?

How to unlock and prime Dish Pump

Dish Pump

How to use: Spray Mop

How to use: Dusting Mop Pad

What are the dimensions of Spray Mop

My mop bottle is stuck | How to open

How to put together / take apart the Spray Mop

How do I request a replacement Spray Mop or parts for it?

How to use: Mop Pads

How do you wash the Mop Pads?

Spray Mop

What are Swedish Dishcloths & how do I use them?

How do I clean, dry, and care for them so they last?

Which surfaces/materials are they safe on?

Swedish Dishcloths

How to use: Diamond Sponges

Diamond Sponge

How to use: Grout Brush

Grout Brush Pole Assembly | How to put together

Which products are compatible with Grout Brush?

How do I clean and store Grout Brush?

How long will Grout Brush last?

What is Grout Brush and Pole made of and can I recycle it?

How do I lock Grout Brush Pole?

Grout Brush

How to use: Universal Cloths

How do you wash the Universal Cloths?

Can I buy cloths separately?

Universal Cloths

Can I use your essential oils around pets?

Can I add essential oils for a fragrance?

Essential oils

How long will Ultra Pro Bathroom Mitt last

How do I wash and dry Ultra Pro Bathroom Mitt after cleaning?

Washing Ultra Pro Bathroom Mitt before first use

What is Ultra Pro Bathroom Mitt made from?

Ultra Pro Bathroom Mitt

What is the size of the Bathroom Squeegee?

Bathroom Squeegee

Tools & Accessories 🧽