Orders to most of the UK mainland are at a flat rate of £3.99 per order...

We offer free shipping on all orders over &#xA3;60. Orders under &#xA3;60 to most of the UK mainland are at a flat rate of &#xA3;3.99 per order. Some surcharges may apply to non mainland orders and will be applied at checkout.

How much does delivery cost?

We ship all orders out within 1-2 business days. Once shipped, delivery times ...

We ship all orders out within 1-2 business days. Once shipped, delivery times will vary based on where you live.

How long does delivery take?

We ship to mainland UK & Northern Ireland...

We ship to mainland UK &amp; Northern Ireland. We don&apos;t ship to Republic of Ireland, Scottish Isles or Channel Islands.&#xA0;

Where do you ship?

All orders receive a tracking number from DPD. Once you receive your ...

All orders receive a tracking number. Once you receive your shipping confirmation email, you can <a href="https://ukhelp.koh.com/en-US/ssp/login">track your order here</a>.&#xA0;Simply login and select the order you want to &quot;track&quot;.

How can I track my order?

We do require a signature on delivery but if you're not home our driver ...

We do require a signature on delivery but if you&apos;re not home our driver will leave the package outside if they think it is safe to do so.&#xA0;If not, they&apos;ll try again the next day and will keep trying for the next two days.&#xA0;If you want to change your delivery preferences and have your package left with a neighbour you can do so once you receive your tracking number.

Do I need to sign for my parcel?

Your tracking number may take up to 12 hours to become active. If you ...

Your tracking number may take up to 12 hours to become active.If you are experiencing any issues with your tracking number please get in touch with our <a href="https://ukhelp.koh.com/en-US/contact">Care Team</a> so we can get this issue resolved.

My tracking is not working

Gift Vouchers are digital gift cards, not physical. If you are eligible to ...

Gift Vouchers are digital gift cards, not physical. If you are eligible to receive a Gift Voucher, they are automatically sent to the customer&apos;s email address at the time of purchase.&#xA0;If you have not received it, please check your spam / junk folder before contacting support.

I didn't receive my Gift Voucher

We're always here via email, careuk@koh.com or fill out the form and we'll be in touch as soon as possible. Our typical response time is one to two business days.

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Accounts and referrals

Can I have a sample?

What payment options can I use?

Something in my order is broken or missing.

Why don't you sell in shops?

Payments and refunds

How are you eco-friendly?

Is Koh made in the UK?

What are the ingredients of Universal Cleaner?

Why do you sell the Universal Cleaner in bulk?

Does Universal Cleaner contain palm oil?

Is Universal Cleaner septic safe?

Does the Universal Cleaner kill bacteria and germs?

Is Universal Cleaner chemical free?

Do I need to do a spot test with Universal Cleaner?

What can I use Universal Cleaner for?

What surfaces should I not use Universal Cleaner on?

How does Universal Cleaner work?

Is there a use by date for Universal Cleaner?

How long does Universal Cleaner last?

Why did you discontinue 4L Universal Cleaner?

What are the ingredients of Protect Surface Sanitiser?

Where is Protect Surface made?

Does Protect Surface contain alcohol?

How does Protect Surface Sanitiser Work?

How long will 1L of Protect Skin last?

How do you wash the Universal Cloths?

What can't you use Universal Cleaner on?

How long will 1L of Protect Surface last?

My Atomiser Spray Bottle has stopped spraying

How do you wash the Mop Pads?

Can I use Protect Skin in a different pump?

I can't get my Foaming Hand Pump to work

What are the ingredients of Protect Skin Sanitiser?

Surface products

Are the Dish tablets septic safe?

Does Universal Dish Liquid kill bacteria?

Can I use Universal Dish Liquid around grey water / bio-cycle / septic tank environments?

What are the Ingredients of Universal Dish Liquid?

Does Universal Dish Liquid have any fumes or fragrances?

How do you wash Dish Sponges?

How do you dispose of Dish Sponges?

Dish Products

Are Koh Loo Cleaner Tablets safe for septic environments?

Using our new Loo Cleaning Tablets

Do Koh Loo Cleaner Tablets have a fragrance?

Should I remove the wrapper on the Koh Loo Tablet?

How do I clean my Koh Loo Blade?

How often should I replace my Koh Loo Blade head?

How should I clean my Koh Loo Blade pot holder?

Loo Products

How to use: Atomiser Spray Bottle

How to use: Spray Mop

How to use: Foaming Hand Pump

How to use: Universal Cloths

How to use: Diamond Sponges

How to use: Grout Brush

How to use: Mop Pads

Accessories

Can I use your essential oils around pets?

Can I use Protect Surface Sanitiser on my hands?

Is Protect Surface Sanitiser safe to use on fabric?

Can I add Koh Essential Oils to Protect Surface?

Can I mix Universal Cleaner and Protect Surface?

What surfaces can I use Protect Surface Sanitiser on?

Is Protect Surface Sanitiser safe for septic systems?

Can I use Protect Surface Sanitiser in my Spray Mop?

Protect Surface Sanitiser: My surface is still wet even after waiting a few minutes.