UK delivery from just £3.99. Enjoy FREE shipping on orders over £50! 🚚💨

We ship across the UK at simple, transparent rates:<ul><li style="font-family: Arial, Helvetica, sans-serif;">UK mainland: &#xA3;3.99 flat per order</li><li style="font-family: Arial, Helvetica, sans-serif;">Northern Ireland: &#xA3;6.99 per order</li><li style="font-family: Arial, Helvetica, sans-serif;">Free delivery on orders over &#xA3;50</li></ul>

How much does delivery cost?

We ship all orders out within 1-2 business days. Once shipped, delivery times ...

We ship all orders out within 1-2 business days. Once shipped, delivery times will vary based on where you live.

How long does delivery take?

We ship to mainland UK & Northern Ireland...

We ship to mainland UK &amp; Northern Ireland. We don&apos;t ship to Republic of Ireland, Scottish Isles or Channel Islands.&#xA0;

Where do you ship?

All orders receive a tracking number from DPD. Once you receive your ...

All orders receive a tracking number. Once you receive your shipping confirmation email, you can <a href="https://track.amazon.co.uk/tracking/" target="_blank" rel="noopener noreferrer">track your order here</a> by entering your 12-digit tracking number (.e.g UKXXXXXXXXXX).

How can I track my order?

We do require a signature on delivery but if you're not home our driver ...

We do require a signature on delivery but if you&apos;re not home our driver will leave the package outside if they think it is safe to do so.&#xA0;If not, they&apos;ll try again the next day and will keep trying for the next two days.&#xA0;If you want to change your delivery preferences and have your package left with a neighbour you can do so once you receive your tracking number.

Do I need to sign for my parcel?

Your tracking number may take up to 12 hours to become active. If you ...

Your tracking number may take up to 12 hours to become active.If you are experiencing any issues with your tracking number please get in touch with our <a href="https://ukhelp.koh.com/en-US/contact">Care Team</a> so we can get this issue resolved.

My tracking is not working

Gift Vouchers are digital gift cards, not physical. If you are eligible to ...

Gift Vouchers are digital gift cards, not physical. If you are eligible to receive a Gift Voucher, they are automatically sent to the customer&apos;s email address at the time of purchase.&#xA0;If you have not received it, please check your spam / junk folder before contacting support.

I didn't receive my Gift Voucher

We're always here via email, care.uk@cx.koh.com or fill out the form and we'll be in touch as soon as possible. Our support hours are 9am - 5:00pm AEST (Sydney) Monday to Friday.

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Koh UK 

Shipping & Returns 🚚

Is Universal Cleaner chemical free?

How long does Universal Cleaner last?

Is Universal Cleaner septic safe?

Why did you discontinue 4L Universal Cleaner?

Is Universal Cleaner fragrance-free?

Is Universal Cleaner pet-friendly?

Is Universal Cleaner asthma friendly?

Is Universal Cleaner allergy friendly?

Does Universal Cleaner contain palm oil?

How does Universal Cleaner work?

What can I use Universal Cleaner for?

What are the ingredients of Universal Cleaner?

Why do you sell the Universal Cleaner in bulk?

Does the Universal Cleaner kill bacteria and germs?

What can't you use Universal Cleaner on?

What surfaces should I not use Universal Cleaner on?

Is Universal Cleaner vegan?

Can I mix Universal Cleaner and Protect Surface?

What Certifications does the Universal Cleaner have?

Do I need to do a spot test with Universal Cleaner?

Is there a use by date for Universal Cleaner?

Universal Cleaner

What Happened to Protect Surface Sanitiser?

What are the ingredients of Protect Surface Sanitiser?

Protect Surface Sanitizer

Surface products 🪞

Do Koh Loo Cleaner Tablets have a fragrance?

Are Koh Loo Cleaner Tablets safe for septic environments?

Using our new Loo Cleaning Tablets

Should I remove the wrapper on the Koh Loo Tablet?

Loo Cleaner Tabs

What are the ingredients of Bathroom & Shower Cleaner?

How do I use Bathroom & Shower Cleaner?

Are there any surfaces I should avoid cleaning with Bathroom & Shower Cleaner?

Is it allergy / asthma / sensitive skin friendly?

Is it only for use in the bathroom and shower or can I use it elsewhere?

Is Bathroom & Shower Cleaner anti-microbial?

Does Bathroom & Shower Cleaner have a fragrance?

Can I use it to clean EnduroShield or similar coated shower screens?

Is Bathroom & Shower Cleaner safe to use around pets?

Is Bathroom & Shower Cleaner septic safe?

What makes it "eco friendly"?

Can I use Bathroom & Shower Cleaner to clean the bowl of the toilet?

How Much Bathroom & Shower Foam Should I Use?

Universal Cleaner vs. Bathroom & Shower Cleaner: What’s the Difference?

Bathroom & Shower Cleaner

Bathroom products 🚿

Can I use Universal Dish Liquid around grey water / bio-cycle / septic tank environments?

Does Universal Dish Liquid kill bacteria?

What are the Ingredients of Universal Dish Liquid?

Does Universal Dish Liquid have any fumes or fragrances?

Are the Dish tablets septic safe?

Dishwashing Tabs

Universal Dish Spray

Does Koh Dishwashing Liquid kill bacteria?

Where is Dishwashing Liquid made?

Can I use Koh Dishwashing Liquid around grey water / bio-cycle / septic tank environments?

What are the Ingredients of Dishwashing Liquid?

Does Dishwashing Liquid have any fumes or fragrances?

Dishwashing Liquid

Kitchen products 🍽️

How do I tell my bottles apart?

How to use: Atomiser Spray Bottle

How to open Atomiser Spray Bottle

Atomiser Spray Bottle has stopped spraying

Atomiser Spray Bottle

How do you wash Dish Sponges?

How do you dispose of Dish Sponges?

Dish Sponges

How to use: Foaming Spray Bottle

Do I need the Foaming Spray Bottle? Could I use an alternative sprayer?

Which products can I use with Foaming Spray Bottle?

Why isn't Foaming Spray Bottle working?

How to open Foaming Spray Bottle

Foaming Spray Bottle

How to use: Spray Mop

How to use: Mop Pads

How do you wash the Mop Pads?

How to put together / take apart the Spray Mop

Spray Mop

How to use: Grout Brush

Grout Brush

How to use: Universal Cloths

How do you wash the Universal Cloths?

Universal Cloths

How to use: Diamond Sponges

Diamond Sponge

How do I clean my Koh Loo Blade?

How often should I replace my Koh Loo Blade head?

How should I clean my Koh Loo Blade pot holder?

Loo Blade

Can I use your essential oils around pets?

Can I add essential oils for a fragrance?

Essential oils

Tools & Accessories 🧽

Koh Sustainability

Who are Eden Reforestation Project?

How are you eco-friendly?

Eco-Friendly Practices

Is Koh made in the UK?

Do you test on animals?

Ethical & Animal Welfare

What is GECA?

What is Allergy UK?

Certifications & Initiatives

Sustainability & Standards 📜

Can I have a sample?

What payment options can I use?

Something in my order is broken or missing

Why don't you sell in shops?

Do you have a welcome discount?

Payments & Refunds 💸

Defective / broken products

Usage 📖

Where is Koh stocked?

Koh Stockists 🏪

I've forgotten my password

Can you edit or delete Facebook reviews?

What is Reviews.io?

I have not received a reply to my ticket

Accounts 👥