Can I cancel or change my order?Updated 3 days ago
TL;DR: Yes, within 60 minutes of placing your order. Use the order management flow on the Help Centre to cancel or change your shipping address. After 60 minutes the order moves into the warehouse system and can't be modified through self-service.
Cancel window
60 minutes
From when the order is placed.
Address edit window
60 minutes
Same as cancel window.
How do I cancel my order?
You have 60 minutes after checkout to cancel via the self-service flow. No need to contact our team, the flow handles it.
After 60 minutes, the order moves into the warehouse system and can't be cancelled from that point.
How do I change my shipping address?
Within the first 60 minutes, use the same order management flow to update your shipping address.
After 60 minutes, the address locks at the warehouse end and can't be changed through self-service.
What if 60 minutes has passed?
If 60 minutes has passed, the order can't be cancelled or have its address changed through self-service. Get in touch with our Koh-mmunity Support Team and they'll look into what options are available.
Cancel within 60 minutes, change your address, or report a problem. Self-service, no waiting on a reply.
Browse all Shipping & Returns articles
Last reviewed: July 2026 · Koh UK