Can I have a sample?Updated 10 days ago

No, Koh UK does not currently offer free samples or trial sizes. Cleaning products are different from something like fragrance or skincare, where a small sample tells you most of what you need to know. Cleaning is judged in real use: you need to spray it on your own surfaces, see how it handles your own grease or soap scum, and use it across enough cleans to know whether it suits your routine. A sample sachet would not answer any of that. Instead, every Koh product is covered by a 30-day money-back guarantee, so you get the full-size product, use it properly, and return it if it is not for you.

If you are not totally satisfied within 30 days of delivery, you can return the products for a full refund of the price you paid plus the original postage charges. You pay the cost of returning the products unless they were defective. Once the return has been validated, the refund is processed and confirmed by email within 5 business days. To start one, get in touch with the Koh UK team at [email protected] or through the contact page with your order number and which items you are returning. The 30-day guarantee sits alongside your statutory 14-day right to cancel under the Consumer Contracts Regulations 2013, and is in addition to that right rather than a replacement for it.

If you would rather try a few different Koh products than commit to a single one, Starter Kits are built for exactly that. Each kit is a pre-packed bundle put together around a specific job, such as bathroom, laundry or whole-home, with the products and tools that work together for it. Starter Kits are covered by the same 30-day money-back guarantee, so if the kit does not suit your home you can return it on the same terms as any other order.