Unfortunately, we do not currently offer samples, however we do offer ...

Unfortunately, we do not currently offer samples, however we do offer a 30-Day Money Back Guarantee on all products and bundles.

Can I have a sample?

At checkout, there are two payment options to select. You can use a credit ...

At checkout, there are two payment options to select. You can use a credit card, or PayPal. We do not store or have access to any credit card details, these are encrypted through Shopify.

What payment options can I use?

Missing or damaged? We’ll help fix it fast! Check for split shipments, snap a few photos, and let us know within 7 days. 🚚📸

If something in your order is broken, faulty, or missing, we&#x2019;re here to help!<hr><h2 id="missing-an-item">Missing an item?</h2>Before reaching out, check your tracking details, your order may have been split into multiple shipments:&#x1F69A; Look for multiple tracking numbers<ul><li>If your order was large, contained some of our bulkier items, or weighed more than 20kg, it may have been sent in separate parcels.</li><li><a href="https://uk.koh.com/account" target="_blank" rel="noopener noreferrer">Log into your account</a>, and check your tracking link for a drop-down option showing additional tracking numbers under the same consignment.</li></ul>If you&#x2019;ve confirmed your order should have arrived in full but something is missing, contact us within 7 days of delivery, and we&#x2019;ll sort it out!<hr><h2 id="received-a-damaged-or-faulty-item">Received a damaged or faulty item?</h2>We&#x2019;re sorry to hear that! To help us investigate and resolve this as quickly as possible, please send us:<ul><li>&#x1F4F8; Photos of the fault or damage:&#xA0;Close-ups and wider shots of the affected area.</li><li>&#x1F4F8; Photos of the parcel packaging:&#xA0;Including the shipping label and any visible damage to the box or satchel.</li></ul>This helps us determine whether the issue occurred in transit or during packing, so we can review and refine our processes while getting things sorted for you.Get in touch with our team, and we&#x2019;ll take care of it from there!

Something in my order is broken or missing

We only sell online as it means we can always offer the best customer ...

We only sell online as it means we can always offer the best customer experience from the moment you purchase to the moment you get Koh&apos;ing.It also means we can minimise overall costs so we can get our products to you at the lowest possible price.

Why don't you sell in shops?

🎉 First-time shopper? Grab your 10% welcome code. Check email (may take up to an hour).

In a word: Yep!But, here&#x2019;s how it works:<ol><li>Look for the pop-up. On your first visit to <a href="https://uk.koh.com">uk.koh.com</a>, a sign-up window appears.</li><li>Enter your email address. This subscribes you to our newsletter and triggers your unique code.</li><li>Check your inbox. The email can take up to one hour.&#xA0;Thanks for your patience! Remember to peek in spam or &#x201C;promotions&#x201D; folders. &#x1F4E7; &#x1F5D1;&#xFE0F; &#x1F440;</li><li>Apply at checkout. Paste the code in the combined promo code/gift card field to knock 10% off eligible items in your first order. &#x1F4B3; &#x1F6D2;</li></ol><h2 id="key-points-to-know">Key points to know</h2><ul><li>Valid for customers who have never placed a Koh order and haven&#x2019;t joined our newsletter before.</li><li>Not available during site-wide sale periods and can&#x2019;t be combined with other offers.</li><li>One-time use only.</li></ul><h2 id="did-the-pop-up-vanish">Did the pop-up vanish?</h2>No stress, but browsers sometimes remember you and hide it again.<ul><li>Clear cookies/cache for uk.koh.com or open the site in an incognito/private browsing window.</li><li>Refresh the page and the sign-up box should reappear.</li></ul>

Do you have a welcome discount?

We're always here via email, care.uk@cx.koh.com or fill out the form and we'll be in touch as soon as possible. Our support hours are 9am - 5:00pm AEST (Sydney) Monday to Friday.

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Koh UK 

Payments & Refunds 💸

Is Universal Cleaner chemical free?

How long does Universal Cleaner last?

Is Universal Cleaner septic safe?

Why did you discontinue 4L Universal Cleaner?

Is Universal Cleaner fragrance-free?

Is Universal Cleaner pet-friendly?

Is Universal Cleaner asthma friendly?

Is Universal Cleaner allergy friendly?

Does Universal Cleaner contain palm oil?

How does Universal Cleaner work?

What can I use Universal Cleaner for?

What are the ingredients of Universal Cleaner?

Why do you sell the Universal Cleaner in bulk?

Does the Universal Cleaner kill bacteria and germs?

What can't you use Universal Cleaner on?

What surfaces should I not use Universal Cleaner on?

Is Universal Cleaner vegan?

Can I mix Universal Cleaner and Protect Surface?

What Certifications does the Universal Cleaner have?

Do I need to do a spot test with Universal Cleaner?

Is there a use by date for Universal Cleaner?

Universal Cleaner

What Happened to Protect Surface Sanitiser?

What are the ingredients of Protect Surface Sanitiser?

Protect Surface Sanitizer

Surface products 🪞

Do Koh Loo Cleaner Tablets have a fragrance?

Are Koh Loo Cleaner Tablets safe for septic environments?

Using our new Loo Cleaning Tablets

Should I remove the wrapper on the Koh Loo Tablet?

Loo Cleaner Tabs

What are the ingredients of Bathroom & Shower Cleaner?

How do I use Bathroom & Shower Cleaner?

Are there any surfaces I should avoid cleaning with Bathroom & Shower Cleaner?

Is it allergy / asthma / sensitive skin friendly?

Is it only for use in the bathroom and shower or can I use it elsewhere?

Is Bathroom & Shower Cleaner anti-microbial?

Does Bathroom & Shower Cleaner have a fragrance?

Can I use it to clean EnduroShield or similar coated shower screens?

Is Bathroom & Shower Cleaner safe to use around pets?

Is Bathroom & Shower Cleaner septic safe?

What makes it "eco friendly"?

Can I use Bathroom & Shower Cleaner to clean the bowl of the toilet?

How Much Bathroom & Shower Foam Should I Use?

Universal Cleaner vs. Bathroom & Shower Cleaner: What’s the Difference?

Bathroom & Shower Cleaner

Bathroom products 🚿

Can I use Universal Dish Liquid around grey water / bio-cycle / septic tank environments?

Does Universal Dish Liquid kill bacteria?

What are the Ingredients of Universal Dish Liquid?

Does Universal Dish Liquid have any fumes or fragrances?

Are the Dish tablets septic safe?

Dishwashing Tabs

Universal Dish Spray

Does Koh Dishwashing Liquid kill bacteria?

Where is Dishwashing Liquid made?

Can I use Koh Dishwashing Liquid around grey water / bio-cycle / septic tank environments?

What are the Ingredients of Dishwashing Liquid?

Does Dishwashing Liquid have any fumes or fragrances?

Dishwashing Liquid

Kitchen products 🍽️

How do I tell my bottles apart?

How to use: Atomiser Spray Bottle

How to open Atomiser Spray Bottle

Atomiser Spray Bottle has stopped spraying

Atomiser Spray Bottle

How do you wash Dish Sponges?

How do you dispose of Dish Sponges?

Dish Sponges

How to use: Foaming Spray Bottle

Do I need the Foaming Spray Bottle? Could I use an alternative sprayer?

Which products can I use with Foaming Spray Bottle?

Why isn't Foaming Spray Bottle working?

How to open Foaming Spray Bottle

Foaming Spray Bottle

How to use: Spray Mop

How to use: Mop Pads

How do you wash the Mop Pads?

How to put together / take apart the Spray Mop

Spray Mop

How to use: Grout Brush

Grout Brush

How to use: Universal Cloths

How do you wash the Universal Cloths?

Universal Cloths

How to use: Diamond Sponges

Diamond Sponge

How do I clean my Koh Loo Blade?

How often should I replace my Koh Loo Blade head?

How should I clean my Koh Loo Blade pot holder?

Loo Blade

Can I use your essential oils around pets?

Can I add essential oils for a fragrance?

Essential oils

Tools & Accessories 🧽

Koh Sustainability

Who are Eden Reforestation Project?

How are you eco-friendly?

Eco-Friendly Practices

Is Koh made in the UK?

Do you test on animals?

Ethical & Animal Welfare

What is GECA?

What is Allergy UK?

Certifications & Initiatives

Sustainability & Standards 📜

How much does delivery cost?

How long does delivery take?

Where do you ship?

How can I track my order?

Do I need to sign for my parcel?

My tracking is not working

I didn't receive my Gift Voucher

Shipping & Returns 🚚

Defective / broken products

Usage 📖

Where is Koh stocked?

Koh Stockists 🏪

I've forgotten my password

Can you edit or delete Facebook reviews?

What is Reviews.io?

I have not received a reply to my ticket

Accounts 👥