No samples here, but enjoy a 30-Day Money Back Guarantee on every Koh purchase! Try risk-free, and we’ll sort it if you’re not happy. 💧

We don&#x2019;t offer samples at this time, but we do offer a 30-Day Money Back Guarantee on all products and bundles! That means you can try Koh risk-free, if you&#x2019;re not happy, we&#x2019;ll sort it out.Check out our <a href="https://uk.koh.com/pages/30-day-money-back-guarantee" target="_blank" rel="noopener noreferrer">returns page</a> for all the details, or reach out to our team if you have any questions!

Can I have a sample?

Multiple secure ways to pay: Apple Pay & Google Pay online checkout, Shop Pay, credit/debit cards, PayPal & UnionPay. 💳

<section id="payment-methods" class="promo-article">We support a range of secure payment options to suit different preferences:<ul><li>American Express (AMEX) - Card payments via AMEX.</li><li>Apple Pay - Fast checkout using Apple Wallet details.</li><li>Diners Club - Accepted where supported.</li><li>Discover - Card payments via Discover.</li><li>Google Pay - Checkout with details saved to your Google Account.</li><li>Mastercard - Credit and debit card payments.</li><li>Maestro - (where shown/available) debit card payments.</li><li>PayPal - Login to your PayPal account to complete payment.</li><li>Shop Pay - Accelerated Shopify checkout for saved customers.</li><li>UnionPay - Accepted for eligible UnionPay cardholders.</li><li>Visa - Credit and debit card payments.</li></ul><h2 id="do-you-store-payment-information">Do you store payment information?</h2>We do not store full card numbers on our systems. Payment processing is handled by trusted, PCI-compliant providers (for example PayPal, Shop Pay, Apple Pay, your card network), and any saved payment methods are stored securely by those providers, not by Koh. This keeps your payment details safer while making future checkouts faster.</section>

What payment options can I use?

Missing or damaged? We’ll help fix it fast! Check for split shipments, snap a few photos, and let us know within 10-30 days. 🚚📸

If something in your order is broken, faulty, or missing, we&#x2019;re here to help!<hr><h2 id="missing-an-item">Missing an item?</h2>Before reaching out, check your tracking details, your order may have been split into multiple shipments:&#x1F69A; Look for multiple tracking numbers<ul><li>If your order was large, contained some of our bulkier items, or weighed more than 20kg, it may have been sent in separate parcels.</li><li><a href="https://uk.koh.com/account" target="_blank" rel="noopener noreferrer">Log into your account</a>, and check your tracking link for a drop-down option showing additional tracking numbers under the same consignment.</li></ul>If you&#x2019;ve confirmed your order should have arrived in full but something is missing, contact us within 10-30 days of delivery, and we&#x2019;ll sort it out!<hr><h2 id="received-a-damaged-or-faulty-item">Received a damaged or faulty item?</h2>We&#x2019;re sorry to hear that! To help us investigate and resolve this as quickly as possible, please send us:<ul><li>&#x1F4F8; Photos of the fault or damage:&#xA0;Close-ups and wider shots of the affected area.</li><li>&#x1F4F8; Photos of the parcel packaging:&#xA0;Including the shipping label and any visible damage to the box or satchel.</li></ul>This helps us determine whether the issue occurred in transit or during packing, so we can review and refine our processes while getting things sorted for you.Get in touch with our team, and we&#x2019;ll take care of it from there!

Something in my order is broken or missing

Want to update your card info? 💳 Your payment provider is the place to go. Here’s how it works.

TL;DR: We don&apos;t store or manage your payment card details directly, so we can&#x2019;t update them for you, but here&#x2019;s what to do instead:<hr><h3 id="-who-stores-your-card-information">&#x1F510; Who stores your card information?</h3>Your payment details are securely stored by the payment provider you selected at checkout. This could be:<ul><li>Apple Pay</li><li>Google Wallet</li><li>PayPal</li><li>Shop Pay</li><li>Your bank&#x2019;s virtual card system</li></ul>These providers handle all the sensitive stuff and make sure your payment info is kept private and secure.<hr><h3 id="-need-to-update-your-details">&#x1F504; Need to update your details?</h3>You&#x2019;ll need to log in to your chosen payment provider to make changes:<ul><li>Apple Pay: Open <a href="shoebox://">Apple Wallet</a>, tap the three dots, and update the card info in your settings.</li><li>Google Wallet: Visit <a href="https://pay.google.com" target="_blank" rel="noopener noreferrer">pay.google.com</a> to manage your cards.</li><li>PayPal: Log in at <a href="https://paypal.com" target="_blank" rel="noopener noreferrer">paypal.com</a> and go to Wallet.</li><li>Shop Pay: Head to <a href="https://shop.app" target="_blank" rel="noopener noreferrer">shop.app</a> to access and manage your info.</li></ul>Once you&#x2019;ve updated your details with them, any future Koh purchases will use the latest info.<hr><h3 id="-can-koh-update-my-card-for-me">&#x1F64B; Can Koh update my card for me?</h3>Nope. For your privacy and security, we never see or store your full payment information, and we can&apos;t make any changes on your behalf. Only your payment provider can do that.<hr>Still unsure who your provider was? Check your order confirmation email. Your payment method will be listed there.

How can I update my card or payment details?

Having trouble applying your Koh promo code or gift card? 🎟️ Follow our quick fixes to resolve errors, cancel & reapply codes, and get back to clean shopping in minutes!

If you&apos;re having trouble applying your promo code, follow these steps:Before placing an order:<ul data-spread="false" style=" text-decoration: none;"><li>Ensure there are no extra spaces before or after your code. When copying and pasting the code, be mindful that sometimes extra spaces or hidden formatting can get included, causing issues. Try typing the code manually instead.</li><li>Check the code&#x2019;s conditions; product eligibility, expiry date, and log into the account (email/phone number) we sent it to.</li></ul>Already placed your order without applying the code?<ul data-spread="false" style=" text-decoration: none;"><li>We can&apos;t retroactively apply a code to an order. Your code will still be valid for your next eligible order, provided the conditions (expiry, product eligibility, logged in with email the code was sent to) are still met.</li></ul>For additional help:<ul data-spread="false" style=" text-decoration: none;"><li>If you&apos;re still experiencing issues after checking the above, please send us:<ol data-spread="false" style=" text-decoration: none;"><li>A screenshot of the error message</li><li>A screenshot clearly showing the promo code as entered in the combined gift card/promo code field</li></ol></li></ul>We&apos;re here to help you make the most of your Koh experience! &#x1F49A;

Troubleshooting Promo Codes and Gift Cards

We're always here via email, care.uk@cx.koh.com or fill out the form and we'll be in touch as soon as possible. Our support hours are 9am - 5:00pm AEST (Sydney) Monday to Friday.

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Koh UK 

Payments & Refunds 💸

What are the ingredients of Universal Cleaner?

Why do you sell the Universal Cleaner in bulk?

Does Universal Cleaner contain palm oil?

Is Universal Cleaner septic safe?

What can I use Universal Cleaner for?

How does Universal Cleaner work?

Is Universal Cleaner chemical free?

Does the Universal Cleaner kill bacteria and germs?

Do I need to do a spot test with Universal Cleaner?

What can't you use Universal Cleaner on?

How long does Universal Cleaner last?

What surfaces should I not use Universal Cleaner on?

Is there a use by date for Universal Cleaner?

Is Universal Cleaner safe to use on chopping boards?

Is Universal Cleaner fragrance-free?

What Certifications does the Universal Cleaner have?

Is Universal Cleaner pet-friendly?

Is Universal Cleaner asthma friendly?

Is Universal Cleaner allergy friendly?

Can I use Universal Cleaner on polished marble?

How to clean TV, monitor & laptop screen

Can I use Universal Cleaner in a robot vacuum or mop?

Is Universal Cleaner being replaced?

Is Universal Cleaner vegan?

Why did you discontinue 4L Universal Cleaner?

Universal Cleaner

Surface products 🪞

Are Loo Cleaner Tabs safe for septic environments?

How to use Loo Cleaner Tabs

Do Loo Cleaner Tabs have a fragrance?

Should I remove the wrapper on the Loo Cleaner Tab?

What are the ingredients of the Loo Cleaner Tabs?

Loo Cleaner Tabs

What are the ingredients of Bathroom & Shower Cleaner?

How do I use Bathroom & Shower Cleaner?

Are there any surfaces I should avoid cleaning with Bathroom & Shower Cleaner?

Is it allergy / asthma / sensitive skin friendly?

Is it only for use in the bathroom and shower or can I use it elsewhere?

Is Bathroom & Shower Cleaner anti-microbial or anti-mould?

Does Bathroom & Shower Cleaner have a fragrance?

Can I use it to clean EnduroShield or similar coated shower screens?

Is Bathroom & Shower Cleaner safe to use around pets?

Is Bathroom & Shower Cleaner septic safe?

Universal Cleaner vs. Bathroom & Shower Cleaner: What’s the Difference?

What makes it "eco friendly"?

Can I use Bathroom & Shower Cleaner to clean the bowl of the toilet?

How Much Bathroom & Shower Foam Should I Use?

Can I use Bathroom & Shower Cleaner with a Diamond Sponge?

Is Bathroom & Shower Cleaner safe for polished stone?

Bathroom & Shower Cleaner

Bathroom products 🚿

Are Dishwashing Tablets septic safe?

What are the ingredients of Dishwashing Tablets?

Can I cut Dishwashing Tablets?

Why didn't Dishwashing Tablet wrapper didn’t dissolve

Dishwashing Tablets

Does Dishwashing Liquid kill bacteria?

Where is Dishwashing Liquid made?

Can I use Dishwashing Liquid around grey water / bio-cycle / septic tank environments?

What are the Ingredients of Dishwashing Liquid?

Does Dishwashing Liquid have any fumes or fragrances?

How many pumps of Dishwashing Liquid should I use in a full sink?

Dishwashing Liquid

Is this the same as Universal Dish Spray?

Does it work on burnt-on grease and oven grime?

What’s the difference between this and the Universal Cleaner?

Can I use it around food?

Is it really non-toxic?

Will it dry out my hands like other degreasers?

Do I need to use Foaming Spray Bottle?

Can I use it on stainless steel?

Does it contain palm oil?

Do I need to rinse it off?

Is it fragrance free?

Can I use it on non-stick cookware?

What should I use to wipe it off?

Is this a multipurpose cleaner?

Can I use it in the microwave or on appliances?

Why does this product exist when I already have Universal Cleaner?

How does this fit into the Koh system?

What's in Kitchen Grease & Oil Cleaner?

How exactly do I use it?

Is Kitchen Grease & Oil Cleaner safe for septic and greywater systems?

Kitchen Grease & Oil Cleaner

Kitchen products 🍽️

How do I use Sensitive Laundry Sheets?

Are Sensitive Laundry Sheets safe for front loaders, top loaders and HE machines?

Do Sensitive Laundry Sheets dissolve in cold water?

What if Sensitive Laundry Sheets don't dissolve or leaves residue?

Can I use Sensitive Laundry Sheets for handwashing delicates?

Are Sensitive Laundry Sheets safe for septic tanks and greywater systems?

How should I store Sensitive Laundry Sheets and how do I dispose of the packaging?

How many washes does one pack of Sensitive Laundry Sheets last?

Can I cut or tear Sensitive Laundry Sheets in half?

Where are Sensitive Laundry Sheets made?

What ingredients are in the Sensitive Laundry Sheets?

Can I use Sensitive Laundry Sheets on wool?

Sensitive Laundry Sheets

Laundry products 🧺

What tool do I use with what product?

How to use: Atomiser Spray Bottle

How to open Atomiser Spray Bottle

Atomiser Spray Bottle has stopped spraying

Atomiser Spray Bottle

How do you dispose of Dish Sponges?

How to use: Dish Sponges

How do you wash Dish Sponges?

Why would Dish Sponges be degrading?

How long should Dish Sponges last for?

How big are the sponges?

Dish Sponges

How to use: Foaming Spray Bottle

Do I need the Foaming Spray Bottle? Could I use an alternative sprayer?

Which products can I use with Foaming Spray Bottle?

Why isn't Foaming Spray Bottle working?

How to open Foaming Spray Bottle

Foaming Spray Bottle

How often should I replace Loo Blade head?

How should I clean Loo Blade Ceramic Pot?

How do I clean Loo Blade?

How to use: Loo Blade

Can I buy Loo Blade on its own?

What are the dimensions of Loo Blade?

How do I clean my Koh Loo Blade?

How should I clean my Koh Loo Blade pot holder?

How often should I replace my Koh Loo Blade head?

Loo Blade

How much does Dish Pump hold?

How much liquid comes out with each pump?

How do I maintain Dish Pump?

How to unlock and prime Dish Pump

Dish Pump

How to use: Spray Mop

How to use: Dusting Mop Pad

What are the dimensions of Spray Mop

My mop bottle is stuck | How to open

How to put together / take apart the Spray Mop

How do I request a replacement Spray Mop or parts for it?

How to use: Mop Pads

How do you wash the Mop Pads?

Spray Mop

What are Swedish Dishcloths & how do I use them?

How do I clean, dry, and care for them so they last?

Which surfaces/materials are they safe on?

Swedish Dishcloths

How to use: Diamond Sponges

Diamond Sponge

How to use: Grout Brush

Grout Brush Pole Assembly | How to put together

Which products are compatible with Grout Brush?

How do I clean and store Grout Brush?

How long will Grout Brush last?

What is Grout Brush and Pole made of and can I recycle it?

How do I lock Grout Brush Pole?

Grout Brush

How to use: Universal Cloths

How do you wash the Universal Cloths?

Can I buy cloths separately?

Universal Cloths

Can I use your essential oils around pets?

Can I add essential oils for a fragrance?

Essential oils

How long will Ultra Pro Bathroom Mitt last

How do I wash and dry Ultra Pro Bathroom Mitt after cleaning?

Washing Ultra Pro Bathroom Mitt before first use

What is Ultra Pro Bathroom Mitt made from?

Ultra Pro Bathroom Mitt

What is the size of the Bathroom Squeegee?

How do I use Bathroom Squeegee?

How do I clean and store the Bathroom Squeegee?

What is Bathroom Squeegee made from and how do I recycle it?

Bathroom Squeegee

How do I use Scrubby Pads?

What are Scrubby Pads made from?

Scrubby Pads

How do I use Bottle Bumpers?

How do I tell my bottles apart?

Bottle Bumper

What size is the Ultra Pro Cloth?

What materials is Ultra Pro Cloth made from?

Ultra Pro Cloth

Tools & Accessories 🧽