Unfortunately, we do not currently offer samples, however we do offer ...

Unfortunately, we do not currently offer samples, however we do offer a 30-Day Money Back Guarantee on all products and bundles.

Can I have a sample?

At checkout, there are two payment options to select. You can use a credit ...

At checkout, there are two payment options to select. You can use a credit card, or PayPal. We do not store or have access to any credit card details, these are encrypted through Shopify.

What payment options can I use?

Missing or damaged? We’ll help fix it fast! Check for split shipments, snap a few photos, and let us know within 7 days. 🚚📸

If something in your order is broken, faulty, or missing, we&#x2019;re here to help!<hr><h2 id="missing-an-item">Missing an item?</h2>Before reaching out, check your tracking details, your order may have been split into multiple shipments:&#x1F69A; Look for multiple tracking numbers<ul><li>If your order was large, contained some of our bulkier items, or weighed more than 20kg, it may have been sent in separate parcels.</li><li><a href="https://uk.koh.com/account" target="_blank" rel="noopener noreferrer">Log into your account</a>, and check your tracking link for a drop-down option showing additional tracking numbers under the same consignment.</li></ul>If you&#x2019;ve confirmed your order should have arrived in full but something is missing, contact us within 7 days of delivery, and we&#x2019;ll sort it out!<hr><h2 id="received-a-damaged-or-faulty-item">Received a damaged or faulty item?</h2>We&#x2019;re sorry to hear that! To help us investigate and resolve this as quickly as possible, please send us:<ul><li>&#x1F4F8; Photos of the fault or damage:&#xA0;Close-ups and wider shots of the affected area.</li><li>&#x1F4F8; Photos of the parcel packaging:&#xA0;Including the shipping label and any visible damage to the box or satchel.</li></ul>This helps us determine whether the issue occurred in transit or during packing, so we can review and refine our processes while getting things sorted for you.Get in touch with our team, and we&#x2019;ll take care of it from there!

Something in my order is broken or missing

We only sell online as it means we can always offer the best customer ...

We only sell online as it means we can always offer the best customer experience from the moment you purchase to the moment you get Koh&apos;ing.It also means we can minimise overall costs so we can get our products to you at the lowest possible price.

Why don't you sell in shops?

Looking for a first-time order code? We don’t run a welcome discount in the UK, but here’s how you can still save! 🚀

We know a first-time treat is always nice! Right now, our UK store doesn&#x2019;t run a welcome-code discount.While some regions do offer one, we&#x2019;re keeping things simple here with ongoing perks like free delivery over &#xA3;50, seasonal bundles and flash sales.Tip: If you&#x2019;ve signed up but never saw a code, double-check you&#x2019;re on our <a href="http://uk.koh.com">UK site</a> and not a different region&#x2019;s store.To stay in the loop on any future UK-only promos, sign up to our newsletter and keep an eye on our <a href="https://uk.koh.com/pages/promotion-t-cs">promotions page</a>.

Do you have a welcome discount?

We're always here via email, care.uk@cx.koh.com or fill out the form and we'll be in touch as soon as possible. Our support hours are 9am - 5:00pm AEST (Sydney) Monday to Friday.

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Koh UK 

Payments & Refunds 💸

Is Universal Cleaner chemical free?

How long does Universal Cleaner last?

Is Universal Cleaner septic safe?

Why did you discontinue 4L Universal Cleaner?

Is Universal Cleaner fragrance-free?

Is Universal Cleaner pet-friendly?

Is Universal Cleaner asthma friendly?

Is Universal Cleaner allergy friendly?

Does Universal Cleaner contain palm oil?

How does Universal Cleaner work?

What can I use Universal Cleaner for?

What are the ingredients of Universal Cleaner?

Why do you sell the Universal Cleaner in bulk?

Does the Universal Cleaner kill bacteria and germs?

What can't you use Universal Cleaner on?

What surfaces should I not use Universal Cleaner on?

Is Universal Cleaner vegan?

Can I mix Universal Cleaner and Protect Surface?

What Certifications does the Universal Cleaner have?

Do I need to do a spot test with Universal Cleaner?

Is there a use by date for Universal Cleaner?

Universal Cleaner

How does Protect Surface Sanitiser Work?

What are the ingredients of Protect Surface Sanitiser?

Where is Protect Surface made?

Does Protect Surface contain alcohol?

Protect Surface Sanitiser: My surface is still wet even after waiting a few minutes.

Is Protect Surface Sanitiser safe to use on fabric?

Where can I use Protect Surface Sanitiser?

Is Protect Surface Sanitiser safe for septic systems?

Can I use Protect Surface Sanitiser on my hands?

What surfaces can I use Protect Surface Sanitiser on?

Can I add Koh Essential Oils to Protect Surface?

Can I use Protect Surface Sanitiser in my Spray Mop?

Is Protect Surface Sanitiser food safe?

Is Protect Surface Sanitiser tested on animals?

Is Protect Surface Sanitiser safe to use around pets?

What type of bacteria does Protect Surface Sanitiser and Skin kill?

Is Protect Surface Sanitiser Chemical Free?

How did you test the effectiveness of Protect Surface Sanitiser?

How long will 1L of Protect Surface last?

Protect Surface Sanitizer

Surface products 🪞

How do I clean my Koh Loo Blade?

How often should I replace my Koh Loo Blade head?

How should I clean my Koh Loo Blade pot holder?

Do Koh Loo Cleaner Tablets have a fragrance?

Are Koh Loo Cleaner Tablets safe for septic environments?

Using our new Loo Cleaning Tablets

Should I remove the wrapper on the Koh Loo Tablet?

Loo Cleaner Tabs

Bathroom products 🚿

Can I use Universal Dish Liquid around grey water / bio-cycle / septic tank environments?

Does Universal Dish Liquid kill bacteria?

What are the Ingredients of Universal Dish Liquid?

Does Universal Dish Liquid have any fumes or fragrances?

Are the Dish tablets septic safe?

Dishwashing Tabs

Universal Dish Spray

Kitchen products 🍽️

Can I add essential oils?

My Atomiser Spray Bottle has stopped spraying

How to use: Atomiser Spray Bottle

Atomiser Spray Bottle

How do you wash Dish Sponges?

How do you dispose of Dish Sponges?

Dish Sponges

How to use: Spray Mop

How to use: Mop Pads

How do you wash the Mop Pads?

How to put together / take apart the Spray Mop

Spray Mop

How to use: Grout Brush

Grout Brush

How to use: Universal Cloths

How do you wash the Universal Cloths?

Universal Cloths

How to use: Diamond Sponges

Diamond Sponge

Tools & Accessories 🧽

Koh Sustainability

Who are Eden Reforestation Project?

How are you eco-friendly?

Eco-Friendly Practices

Is Koh made in the UK?

Do you test on animals?

Ethical & Animal Welfare

Request an SDS

What is GECA?

What is Allergy UK?

Certifications & Initiatives

Sustainability & Standards 📜

How much does delivery cost?

How long does delivery take?

Where do you ship?

How can I track my order?

Do I need to sign for my parcel?

My tracking is not working

I didn't receive my Gift Voucher

Shipping & Returns 🚚

Can I use your essential oils around pets?

Defective / broken products

Usage 📖

Where is Koh stocked?

Koh Stockists 🏪

I've forgotten my password

Can you edit or delete Facebook reviews?

What is Reviews.io?

I have not received a reply to my ticket

Accounts 👥