No, Koh UK doesn't offer samples or trial sizes. Every product carries a 30-day money-back guarantee, so you get the full-size item and can return it. →

<article id="product-samples-uk" class="promo-article"><p><strong>TL;DR:</strong> No, Koh UK does not offer samples or trial sizes. Every product is covered by a 30-day money-back guarantee instead, so you get the full-size product, use it on real cleaning jobs, and if it is not for you, you can return it. If you want to try a few products at once, Starter Kits are usually the best place to start.</p><div style="display:flex; align-items:center; gap:12px; margin:1.5rem 0;"><div style="flex:1; height:1px; background:#A3D6B1;"><br></div><span style="font-size:11px; color:#0F6E56; font-weight:500; letter-spacing:0.05em; text-transform:uppercase;">Read on &#x2193;</span><div style="flex:1; height:1px; background:#A3D6B1;"><br></div></div><div style="display:grid; grid-template-columns:repeat(auto-fit, minmax(180px, 1fr)); gap:10px; margin:1rem 0;"><div style="background:#E1F5EE; border-radius:12px; padding:1.25rem; text-align:center;"><p style="font-size:22px; font-weight:700; color:#085041; margin:0 0 4px;">30 days</p><p style="font-size:12px; color:#0F6E56; margin:0; line-height:1.5;">Money-back guarantee from delivery, on every product</p></div><div style="background:#E1F5EE; border-radius:12px; padding:1.25rem; text-align:center;"><p style="font-size:22px; font-weight:700; color:#085041; margin:0 0 4px;">Full size</p><p style="font-size:12px; color:#0F6E56; margin:0; line-height:1.5;">No samples or trial sizes, you get the real product</p></div></div><hr><div itemscope itemtype="https://schema.org/FAQPage"><div itemprop="mainEntity" itemscope itemtype="https://schema.org/Question" id="does-koh-offer-samples"><h2 itemprop="name" style="position:absolute; left:-10000px; width:1px; height:1px; overflow:hidden;" id="can-i-have-a-sample">Can I have a sample?</h2><div itemprop="acceptedAnswer" itemscope itemtype="https://schema.org/Answer"><p itemprop="text" style="display:none;">No, Koh UK does not currently offer free samples or trial sizes. Cleaning products are different from something like fragrance or skincare, where a small sample tells you most of what you need to know. Cleaning is judged in real use: you need to spray it on your own surfaces, see how it handles your own grease or soap scum, and use it across enough cleans to know whether it suits your routine. A sample sachet would not answer any of that. Instead, every Koh product is covered by a 30-day money-back guarantee, so you get the full-size product, use it properly, and return it if it is not for you.</p><div style="background:#E1F5EE; border-radius:12px; padding:1.25rem; margin:1rem 0;"><p style="font-size:13px; color:#0F6E56; margin:0 0 10px; line-height:1.6;">No, Koh UK does not currently offer free samples or trial sizes. Cleaning is judged in real use. You need to spray it on your own surfaces, across enough cleans to know whether it suits your routine, and a sample sachet would not answer that.</p><p style="font-size:13px; color:#0F6E56; margin:0; line-height:1.6;">Instead, every Koh product is covered by a <strong>30-day money-back guarantee</strong>. You get the full-size product, use it properly, and return it if it is not for you.</p></div></div></div><hr><div itemprop="mainEntity" itemscope itemtype="https://schema.org/Question" id="how-the-guarantee-works"><h2 itemprop="name" id="how-does-the-30-day-money-back-guarantee-work">How does the 30-day money-back guarantee work?</h2><div itemprop="acceptedAnswer" itemscope itemtype="https://schema.org/Answer"><p itemprop="text" style="display:none;">If you are not totally satisfied within 30 days of delivery, you can return the products for a full refund of the price you paid plus the original postage charges. You pay the cost of returning the products unless they were defective. Once the return has been validated, the refund is processed and confirmed by email within 5 business days. To start one, get in touch with the Koh UK team at careuk@koh.com or through the contact page with your order number and which items you are returning. The 30-day guarantee sits alongside your statutory 14-day right to cancel under the Consumer Contracts Regulations 2013, and is in addition to that right rather than a replacement for it.</p><div style="background:#E1F5EE; border-radius:12px; padding:1.25rem; margin:1rem 0;"><p style="font-size:13px; color:#0F6E56; margin:0 0 10px; line-height:1.6;">If you are not totally satisfied within <strong>30 days of delivery</strong>, return the products for a full refund of the price you paid plus the original postage charges. You pay the cost of returning them unless they were defective.</p><p style="font-size:13px; color:#0F6E56; margin:0 0 10px; line-height:1.6;">Once the return has been validated, the refund is processed and confirmed by email <strong>within 5 business days</strong>.</p><p style="font-size:13px; color:#0F6E56; margin:0 0 12px; line-height:1.6;">The guarantee sits alongside your statutory <strong>14-day right to cancel</strong>, and is in addition to it rather than a replacement for it. The returns article covers both routes.</p><p style="text-align:center; margin:0;"><a href="https://uk.koh.com/pages/help-centre?hcUrl=%2Fen-US%2FHow-do-I-return-something-7813283" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#ffffff; text-decoration:none; background:#000000; border-radius:20px; padding:6px 14px; white-space:nowrap;">How do I return something?</a></p></div></div></div><hr><div itemprop="mainEntity" itemscope itemtype="https://schema.org/Question" id="try-several-products"><h2 itemprop="name" id="what-if-i-want-to-try-a-few-products-at-once">What if I want to try a few products at once?</h2><div itemprop="acceptedAnswer" itemscope itemtype="https://schema.org/Answer"><p itemprop="text" style="display:none;">If you would rather try a few different Koh products than commit to a single one, Starter Kits are built for exactly that. Each kit is a pre-packed bundle put together around a specific job, such as bathroom, laundry or whole-home, with the products and tools that work together for it. Starter Kits are covered by the same 30-day money-back guarantee, so if the kit does not suit your home you can return it on the same terms as any other order.</p><div style="background:#E1F5EE; border-radius:12px; padding:1.25rem; margin:1rem 0;"><p style="font-size:13px; color:#0F6E56; margin:0 0 10px; line-height:1.6;">Starter Kits are pre-packed bundles put together around a specific job, such as bathroom, laundry or whole-home, with the products and tools that work together for it.</p><p style="font-size:13px; color:#0F6E56; margin:0 0 12px; line-height:1.6;">They are covered by the <strong>same 30-day money-back guarantee</strong>, so if a kit does not suit your home you can return it on the same terms as any other order.</p><p style="text-align:center; margin:0;"><a href="https://uk.koh.com/collections/starter-kits" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#000000; text-decoration:none; background:#ffffff; border:1.5px solid #000000; border-radius:20px; padding:5px 14px; white-space:nowrap;">Browse Starter Kits</a></p></div></div></div></div><hr><div style="display:grid; grid-template-columns:repeat(auto-fit, minmax(200px, 1fr)); gap:10px; margin:1rem 0;"><div style="background:#E1F5EE; border-radius:12px; padding:1rem 1.25rem; display:flex; flex-direction:column;"><p style="font-size:13px; font-weight:500; color:#085041; margin:0 0 4px;"><a href="https://uk.koh.com/collections/starter-kits" target="_blank" rel="noopener noreferrer" style="color:#085041;"><strong>Starter Kits</strong></a></p><p style="font-size:12px; color:#0F6E56; margin:0 0 12px; line-height:1.6;">Try several products at once, packed around one job at a time.</p><div style="display:flex; flex-wrap:wrap; gap:8px; margin-top:auto;"><a href="https://uk.koh.com/collections/starter-kits" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#ffffff; text-decoration:none; background:#000000; border-radius:20px; padding:6px 14px; white-space:nowrap;">View kits</a></div></div><div style="background:#E1F5EE; border-radius:12px; padding:1rem 1.25rem; display:flex; flex-direction:column;"><p style="font-size:13px; font-weight:500; color:#085041; margin:0 0 4px;"><a href="https://uk.koh.com/pages/help-centre?hcUrl=%2Fen-US%2FHow-do-I-return-something-7813283" target="_blank" rel="noopener noreferrer" style="color:#085041;"><strong>How do I return something?</strong></a></p><p style="font-size:12px; color:#0F6E56; margin:0 0 12px; line-height:1.6;">The 30-day guarantee and your statutory 14-day right to cancel, side by side.</p><div style="display:flex; flex-wrap:wrap; gap:8px; margin-top:auto;"><a href="https://uk.koh.com/pages/help-centre?hcUrl=%2Fen-US%2FHow-do-I-return-something-7813283" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#000000; text-decoration:none; background:#ffffff; border:1.5px solid #000000; border-radius:20px; padding:5px 14px; white-space:nowrap;">Read the article</a></div></div></div><p style="text-align:center; margin:1rem 0 0;"><a href="https://uk.koh.com/pages/help-centre?hcUrl=%2Fen-US%2Farticles%2Fpayments-and-refunds-60177" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#000000; text-decoration:none; background:#ffffff; border:1.5px solid #000000; border-radius:20px; padding:5px 14px;">Browse all Payments &amp; Refunds articles</a></p><p style="font-size:11px; color:#0F6E56; text-align:center; margin:0.75rem 0 0;">Last reviewed: August 2026 &#xB7; Koh UK</p><p style="display:none;">koh uk sample, koh uk free sample, koh uk trial size, koh uk tester, koh uk try before you buy, koh uk sample request, koh uk sample pack, koh uk mini bottle, koh uk travel size, koh uk 30 day money back guarantee, koh uk risk free trial, koh uk starter kit, koh uk first order, koh uk return product, koh uk refund, do koh uk do samples, can i get a koh uk sample</p></article>

Can I have a sample?

Koh UK accepts Amex, Apple Pay, Diners Club, Discover, Google Pay, Maestro, Mastercard, PayPal, Shop Pay, Union Pay and Visa. Cards aren't stored. →

<article id="payment-options-uk" class="promo-article"><p><strong>TL;DR:</strong> Koh UK accepts American Express, Apple Pay, Diners Club, Discover, Google Pay, Maestro, Mastercard, PayPal, Shop Pay, Union Pay and Visa. The methods available to you appear at checkout. Koh does not store full card numbers on its own systems, so saved cards live with your payment provider rather than with Koh.</p><div style="display:flex; align-items:center; gap:12px; margin:1.5rem 0;"><div style="flex:1; height:1px; background:#A3D6B1;"><br></div><span style="font-size:11px; color:#0F6E56; font-weight:500; letter-spacing:0.05em; text-transform:uppercase;">Read on &#x2193;</span><div style="flex:1; height:1px; background:#A3D6B1;"><br></div></div><div style="display:grid; grid-template-columns:repeat(auto-fit, minmax(180px, 1fr)); gap:10px; margin:1rem 0;"><div style="background:#E1F5EE; border-radius:12px; padding:1.25rem; text-align:center;"><p style="font-size:22px; font-weight:700; color:#085041; margin:0 0 4px;">3 wallets</p><p style="font-size:12px; color:#0F6E56; margin:0; line-height:1.5;">Apple Pay, Google Pay and Shop Pay, alongside PayPal and cards</p></div><div style="background:#E1F5EE; border-radius:12px; padding:1.25rem; text-align:center;"><p style="font-size:22px; font-weight:700; color:#085041; margin:0 0 4px;">Zero</p><p style="font-size:12px; color:#0F6E56; margin:0; line-height:1.5;">Full card numbers stored on Koh&apos;s own systems</p></div></div><hr><div itemscope itemtype="https://schema.org/FAQPage"><div itemprop="mainEntity" itemscope itemtype="https://schema.org/Question" id="accepted-methods"><h2 itemprop="name" style="position:absolute; left:-10000px; width:1px; height:1px; overflow:hidden;" id="what-payment-options-can-i-use">What payment options can I use?</h2><div itemprop="acceptedAnswer" itemscope itemtype="https://schema.org/Answer"><p itemprop="text" style="display:none;">Koh UK accepts American Express, Apple Pay, Diners Club, Discover, Google Pay, Maestro, Mastercard, PayPal, Shop Pay, Union Pay and Visa. Card payments cover American Express, Diners Club, Discover, Maestro, Mastercard, Union Pay and Visa, for both credit and debit cards where your issuer supports them. Digital wallets and accounts cover Apple Pay, Google Pay, Shop Pay and PayPal, which let you pay with details you have already saved rather than typing a card number. The exact set of options you see at the checkout depends on your device, browser and card issuer, so not every method appears for every customer. Buy now, pay later options are not available at the Koh UK checkout.</p><p style="font-size:13px; color:#0F6E56; margin:0 0 1rem; line-height:1.6;">The exact set of options you see depends on your device, browser and card issuer, so not every method appears for every customer.</p><div style="display:grid; grid-template-columns:repeat(auto-fit, minmax(240px, 1fr)); gap:10px; margin:1rem 0;"><div style="background:#E1F5EE; border-radius:12px; padding:1.25rem; display:flex; flex-direction:column;"><p style="font-size:14px; font-weight:500; color:#085041; margin:0 0 10px;">Cards</p><p style="font-size:13px; color:#0F6E56; margin:0 0 8px; line-height:1.6;">Credit and debit, where your issuer supports them.</p><p style="font-size:13px; color:#0F6E56; margin:0; line-height:1.6;"><strong>American Express</strong><br><strong>Diners Club</strong><br><strong>Discover</strong><br><strong>Maestro</strong><br><strong>Mastercard</strong><br><strong>Union Pay</strong><br><strong>Visa</strong></p></div><div style="background:#E1F5EE; border-radius:12px; padding:1.25rem; display:flex; flex-direction:column;"><p style="font-size:14px; font-weight:500; color:#085041; margin:0 0 10px;">Wallets and accounts</p><p style="font-size:13px; color:#0F6E56; margin:0 0 8px; line-height:1.6;">Pay with details you have already saved.</p><p style="font-size:13px; color:#0F6E56; margin:0 0 8px; line-height:1.6;"><strong>Apple Pay</strong><br><strong>Google Pay</strong><br><strong>PayPal</strong><br><strong>Shop Pay</strong></p><p style="font-size:13px; color:#0F6E56; margin:0; line-height:1.6;">Buy now, pay later options are not available at the Koh UK checkout.</p></div></div></div></div><hr><div itemprop="mainEntity" itemscope itemtype="https://schema.org/Question" id="does-koh-store-cards"><h2 itemprop="name" id="does-koh-store-my-card-details">Does Koh store my card details?</h2><div itemprop="acceptedAnswer" itemscope itemtype="https://schema.org/Answer"><p itemprop="text" style="display:none;">No. Koh does not store full card numbers on its own systems. Payment processing is handled by trusted, PCI-compliant providers, for example PayPal, Shop Pay, Apple Pay, Google Pay and your card network, and any saved payment method is stored securely by that provider rather than by Koh. That keeps your details safer and makes future checkouts faster, but it also means Koh cannot see, change or delete a saved card for you. If you need to update a card, you do it with the provider you used at checkout.</p><div style="background:#E1F5EE; border-radius:12px; padding:1.25rem; margin:1rem 0;"><p style="font-size:13px; color:#0F6E56; margin:0 0 10px; line-height:1.6;">No. <strong>Koh does not store full card numbers on its own systems.</strong> Payment processing is handled by trusted, PCI-compliant providers, and any saved payment method is stored securely by that provider rather than by Koh.</p><p style="font-size:13px; color:#0F6E56; margin:0 0 12px; line-height:1.6;">That keeps your details safer and makes future checkouts faster. It also means Koh cannot see, change or delete a saved card for you, so card updates happen with your provider.</p><p style="text-align:center; margin:0;"><a href="https://uk.koh.com/pages/help-centre?hcUrl=%2Fen-US%2Fhow-can-i-update-my-card-or-payment-details-2960938" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#000000; text-decoration:none; background:#ffffff; border:1.5px solid #000000; border-radius:20px; padding:5px 14px; white-space:nowrap;">How do I update my card details?</a></p></div></div></div><hr><div itemprop="mainEntity" itemscope itemtype="https://schema.org/Question" id="payment-declined"><h2 itemprop="name" id="what-if-my-payment-will-not-go-through">What if my payment will not go through?</h2><div itemprop="acceptedAnswer" itemscope itemtype="https://schema.org/Answer"><p itemprop="text" style="display:none;">A declined payment is nearly always a decision made by your card issuer or payment provider, not by Koh, and Koh cannot see the reason behind it. Start by checking the card number, expiry date and billing address you entered, since a billing address that does not match the one your bank holds is a common cause. Then try a different payment method, such as PayPal or a digital wallet. If it still will not authorise, your bank or card issuer is the only one who can tell you why and clear the block. If your payment went through but a promo code or gift card did not apply, that is a separate issue with its own article.</p><div style="background:#E1F5EE; border-radius:12px; padding:1.25rem; margin:1rem 0;"><p style="font-size:13px; color:#0F6E56; margin:0 0 10px; line-height:1.6;">A declined payment is nearly always a decision made by <strong>your card issuer or payment provider</strong>, not by Koh, and Koh cannot see the reason behind it.</p><p style="font-size:14px; font-weight:500; color:#085041; margin:0 0 8px;">&#x2713; Check what you entered</p><p style="font-size:13px; color:#0F6E56; margin:0 0 10px; line-height:1.6;">Card number, expiry date and billing address. A billing address that does not match the one your bank holds is a common cause.</p><p style="font-size:14px; font-weight:500; color:#085041; margin:0 0 8px;">&#x2713; Try another method</p><p style="font-size:13px; color:#0F6E56; margin:0 0 10px; line-height:1.6;">PayPal or a digital wallet will often go through where a typed card number will not.</p><p style="font-size:14px; font-weight:500; color:#085041; margin:0 0 12px;">&#x2713; Still not authorised? Speak to your bank</p><p style="font-size:13px; color:#0F6E56; margin:0 0 12px; line-height:1.6;">Only your bank or card issuer can tell you why a payment was blocked and clear it.</p><p style="text-align:center; margin:0;"><a href="https://uk.koh.com/pages/help-centre?hcUrl=%2Fen-US%2Ftroubleshooting-promo-codes-and-gift-cards-2960949" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#000000; text-decoration:none; background:#ffffff; border:1.5px solid #000000; border-radius:20px; padding:5px 14px; white-space:nowrap;">Promo code or gift card not applying?</a></p></div></div></div></div><hr><div style="display:grid; grid-template-columns:repeat(auto-fit, minmax(200px, 1fr)); gap:10px; margin:1rem 0;"><div style="background:#E1F5EE; border-radius:12px; padding:1rem 1.25rem; display:flex; flex-direction:column;"><p style="font-size:13px; font-weight:500; color:#085041; margin:0 0 4px;"><a href="https://uk.koh.com/pages/help-centre?hcUrl=%2Fen-US%2Fhow-can-i-update-my-card-or-payment-details-2960938" target="_blank" rel="noopener noreferrer" style="color:#085041;"><strong>How can I update my card or payment details?</strong></a></p><p style="font-size:12px; color:#0F6E56; margin:0 0 12px; line-height:1.6;">Where to change a saved card, provider by provider.</p><div style="display:flex; flex-wrap:wrap; gap:8px; margin-top:auto;"><a href="https://uk.koh.com/pages/help-centre?hcUrl=%2Fen-US%2Fhow-can-i-update-my-card-or-payment-details-2960938" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#ffffff; text-decoration:none; background:#000000; border-radius:20px; padding:6px 14px; white-space:nowrap;">Read the article</a></div></div><div style="background:#E1F5EE; border-radius:12px; padding:1rem 1.25rem; display:flex; flex-direction:column;"><p style="font-size:13px; font-weight:500; color:#085041; margin:0 0 4px;"><a href="https://uk.koh.com/pages/help-centre?hcUrl=%2Fen-US%2Ftroubleshooting-promo-codes-and-gift-cards-2960949" target="_blank" rel="noopener noreferrer" style="color:#085041;"><strong>Troubleshooting promo codes and gift cards</strong></a></p><p style="font-size:12px; color:#0F6E56; margin:0 0 12px; line-height:1.6;">Fixes for a code that will not apply in the checkout field.</p><div style="display:flex; flex-wrap:wrap; gap:8px; margin-top:auto;"><a href="https://uk.koh.com/pages/help-centre?hcUrl=%2Fen-US%2Ftroubleshooting-promo-codes-and-gift-cards-2960949" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#000000; text-decoration:none; background:#ffffff; border:1.5px solid #000000; border-radius:20px; padding:5px 14px; white-space:nowrap;">Read the article</a></div></div></div><p style="text-align:center; margin:1rem 0 0;"><a href="https://uk.koh.com/pages/help-centre?hcUrl=%2Fen-US%2Farticles%2Fpayments-and-refunds-60177" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#000000; text-decoration:none; background:#ffffff; border:1.5px solid #000000; border-radius:20px; padding:5px 14px;">Browse all Payments &amp; Refunds articles</a></p><p style="font-size:11px; color:#0F6E56; text-align:center; margin:0.75rem 0 0;">Last reviewed: August 2026 &#xB7; Koh UK</p><p style="display:none;">koh uk payment options, koh uk payment methods, what payments does koh uk accept, koh uk accepted cards, koh uk paypal, koh uk apple pay, koh uk google pay, koh uk shop pay, koh uk maestro, koh uk union pay, koh uk american express, koh uk amex, koh uk diners club, koh uk discover, koh uk visa mastercard, koh uk card declined, koh uk payment failed, koh uk buy now pay later, does koh uk store my card details, koh uk secure checkout</p></article>

What payment options can I use?

Damaged and missing items are handled slightly differently, so Koh UK keeps a separate article for each. This page points you to the right one. →

<article id="order-broken-or-missing-uk" class="promo-article"><p><strong>TL;DR:</strong> Damaged items and missing items are handled slightly differently, so Koh UK has a separate article for each. If something arrived broken or faulty, read <em>An item in my order arrived damaged</em>. If something has not turned up at all, read <em>Why am I missing part of my order?</em> Both articles tell you exactly what the support team needs from you.</p><div style="display:flex; align-items:center; gap:12px; margin:1.5rem 0;"><div style="flex:1; height:1px; background:#A3D6B1;"><br></div><span style="font-size:11px; color:#0F6E56; font-weight:500; letter-spacing:0.05em; text-transform:uppercase;">Read on &#x2193;</span><div style="flex:1; height:1px; background:#A3D6B1;"><br></div></div><div style="display:grid; grid-template-columns:repeat(auto-fit, minmax(180px, 1fr)); gap:10px; margin:1rem 0;"><div style="background:#E1F5EE; border-radius:12px; padding:1.25rem; text-align:center;"><p style="font-size:22px; font-weight:700; color:#085041; margin:0 0 4px;">Damaged</p><p style="font-size:12px; color:#0F6E56; margin:0; line-height:1.5;">Something arrived broken, split or faulty</p></div><div style="background:#E1F5EE; border-radius:12px; padding:1.25rem; text-align:center;"><p style="font-size:22px; font-weight:700; color:#085041; margin:0 0 4px;">Missing</p><p style="font-size:12px; color:#0F6E56; margin:0; line-height:1.5;">Something on your order has not turned up</p></div></div><hr><div itemscope itemtype="https://schema.org/FAQPage"><div itemprop="mainEntity" itemscope itemtype="https://schema.org/Question" id="which-article"><h2 itemprop="name" style="position:absolute; left:-10000px; width:1px; height:1px; overflow:hidden;" id="something-in-my-order-is-broken-or-missing">Something in my order is broken or missing</h2><div itemprop="acceptedAnswer" itemscope itemtype="https://schema.org/Answer"><p itemprop="text" style="display:none;">Koh UK handles damaged items and missing items slightly differently, so there is a separate article for each rather than one article covering both. If something in your order arrived broken, split or faulty, read the article called An item in my order arrived damaged. If something on your order has not turned up at all, read the article called Why am I missing part of my order. Each article sets out what the Koh UK support team needs from you and what happens next, so start with whichever one matches your situation.</p><p style="font-size:13px; color:#0F6E56; margin:0 0 1rem; line-height:1.6;">Pick whichever matches your situation. Each article sets out what the Koh UK team needs from you and what happens next.</p><div style="display:grid; grid-template-columns:repeat(auto-fit, minmax(240px, 1fr)); gap:10px; margin:1rem 0;"><div style="background:#E1F5EE; border-radius:12px; padding:1.25rem; display:flex; flex-direction:column;"><p style="font-size:14px; font-weight:500; color:#085041; margin:0 0 8px;"><a href="https://uk.koh.com/pages/help-centre?hcUrl=%2Fen-US%2FAn-item-in-my-order-arrived-damaged-7813287" target="_blank" rel="noopener noreferrer" style="color:#085041;"><strong>An item in my order arrived damaged</strong></a></p><p style="font-size:13px; color:#0F6E56; margin:0 0 12px; line-height:1.6;">Something in the parcel arrived broken, split or faulty.</p><div style="margin-top:auto;"><a href="https://uk.koh.com/pages/help-centre?hcUrl=%2Fen-US%2FAn-item-in-my-order-arrived-damaged-7813287" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#ffffff; text-decoration:none; background:#000000; border-radius:20px; padding:6px 14px; white-space:nowrap;">Read the article</a></div></div><div style="background:#E1F5EE; border-radius:12px; padding:1.25rem; display:flex; flex-direction:column;"><p style="font-size:14px; font-weight:500; color:#085041; margin:0 0 8px;"><a href="https://uk.koh.com/pages/help-centre?hcUrl=%2Fen-US%2FWhy-am-I-missing-part-of-my-order-7813288" target="_blank" rel="noopener noreferrer" style="color:#085041;"><strong>Why am I missing part of my order?</strong></a></p><p style="font-size:13px; color:#0F6E56; margin:0 0 12px; line-height:1.6;">Something on your order has not turned up at all.</p><div style="margin-top:auto;"><a href="https://uk.koh.com/pages/help-centre?hcUrl=%2Fen-US%2FWhy-am-I-missing-part-of-my-order-7813288" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#ffffff; text-decoration:none; background:#000000; border-radius:20px; padding:6px 14px; white-space:nowrap;">Read the article</a></div></div></div></div></div><hr><div itemprop="mainEntity" itemscope itemtype="https://schema.org/Question" id="why-two-articles"><h2 itemprop="name" id="why-are-damaged-and-missing-items-handled-differently">Why are damaged and missing items handled differently?</h2><div itemprop="acceptedAnswer" itemscope itemtype="https://schema.org/Answer"><p itemprop="text" style="display:none;">A damaged item is already with you, so the question is what the support team can see and what your rights are under the Consumer Rights Act 2015. A missing item may not be a problem at all yet, because larger orders can arrive in more than one parcel, so the first step is checking whether there is more than one tracking number on your order. The two situations start from different places, which is why Koh UK keeps them in separate articles instead of one. If you are not sure which applies, or if your order is both damaged and incomplete, get in touch and the team will pick it up from there.</p><div style="background:#E1F5EE; border-radius:12px; padding:1.25rem; margin:1rem 0;"><p style="font-size:13px; color:#0F6E56; margin:0 0 10px; line-height:1.6;">A <strong>damaged</strong> item is already with you, so the question is what the team can see and what your rights are under the Consumer Rights Act 2015.</p><p style="font-size:13px; color:#0F6E56; margin:0 0 10px; line-height:1.6;">A <strong>missing</strong> item may not be a problem yet. Larger orders can arrive in more than one parcel, so the first step is checking whether there is more than one tracking number on your order.</p><p style="font-size:13px; color:#0F6E56; margin:0 0 12px; line-height:1.6;">If you are not sure which applies, or your order is both damaged and incomplete, get in touch and the team will pick it up from there.</p><p style="text-align:center; margin:0;"><a class="koh-flow-pill" href="https://ukhelp.koh.com/en-US/flows/01KD455DTXH2GQ5RW34AAE7DWN" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#ffffff; text-decoration:none; background:#000000; border-radius:20px; padding:6px 14px; white-space:nowrap;">Get help with your order</a></p></div></div></div></div><hr><div style="display:grid; grid-template-columns:repeat(auto-fit, minmax(200px, 1fr)); gap:10px; margin:1rem 0;"><div style="background:#E1F5EE; border-radius:12px; padding:1rem 1.25rem; display:flex; flex-direction:column;"><p style="font-size:13px; font-weight:500; color:#085041; margin:0 0 4px;"><a href="https://uk.koh.com/pages/help-centre?hcUrl=%2Fen-US%2Fhow-can-i-track-my-order-205333" target="_blank" rel="noopener noreferrer" style="color:#085041;"><strong>How can I track my order?</strong></a></p><p style="font-size:12px; color:#0F6E56; margin:0 0 12px; line-height:1.6;">Where to find your tracking number, and how to spot a second parcel on the same order.</p><div style="display:flex; flex-wrap:wrap; gap:8px; margin-top:auto;"><a href="https://uk.koh.com/pages/help-centre?hcUrl=%2Fen-US%2Fhow-can-i-track-my-order-205333" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#ffffff; text-decoration:none; background:#000000; border-radius:20px; padding:6px 14px; white-space:nowrap;">Read the article</a></div></div><div style="background:#E1F5EE; border-radius:12px; padding:1rem 1.25rem; display:flex; flex-direction:column;"><p style="font-size:13px; font-weight:500; color:#085041; margin:0 0 4px;"><a href="https://uk.koh.com/pages/contact" target="_blank" rel="noopener noreferrer" style="color:#085041;"><strong>Talk to the Koh UK team</strong></a></p><p style="font-size:12px; color:#0F6E56; margin:0 0 12px; line-height:1.6;">Not sure which applies? Get in touch and the team will take it from there.</p><div style="display:flex; flex-wrap:wrap; gap:8px; margin-top:auto;"><a href="https://uk.koh.com/pages/contact" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#000000; text-decoration:none; background:#ffffff; border:1.5px solid #000000; border-radius:20px; padding:5px 14px; white-space:nowrap;">Contact support</a></div></div></div><p style="text-align:center; margin:1rem 0 0;"><a href="https://uk.koh.com/pages/help-centre?hcUrl=%2Fen-US%2Farticles%2Fpayments-and-refunds-60177" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#000000; text-decoration:none; background:#ffffff; border:1.5px solid #000000; border-radius:20px; padding:5px 14px;">Browse all Payments &amp; Refunds articles</a></p><p style="font-size:11px; color:#0F6E56; text-align:center; margin:0.75rem 0 0;">Last reviewed: August 2026 &#xB7; Koh UK</p><p style="display:none;">koh uk broken item, koh uk missing item, koh uk order problem, koh uk damaged order, koh uk item not delivered, koh uk part of order missing, koh uk order issue, koh uk something wrong with my order, koh uk multiple parcels, koh uk more than one tracking number, koh uk broken or missing, koh uk order incomplete, koh uk report a problem with my order</p></article>

Something in my order is broken or missing

Koh doesn't store card details, so updates happen with the provider you checked out with. Most replacement cards sync automatically without action. →

<article id="update-payment-details-uk" class="promo-article"><p><strong>TL;DR:</strong> Koh does not store or manage card details, so the team cannot update them for you. Update them with the payment provider you used at checkout, such as Apple Pay, Google Wallet, PayPal or Shop Pay. If your card simply expired, you usually do not need to do anything, because most digital wallets pick up the replacement card from your bank on their own.</p><div style="display:flex; align-items:center; gap:12px; margin:1.5rem 0;"><div style="flex:1; height:1px; background:#A3D6B1;"><br></div><span style="font-size:11px; color:#0F6E56; font-weight:500; letter-spacing:0.05em; text-transform:uppercase;">Read on &#x2193;</span><div style="flex:1; height:1px; background:#A3D6B1;"><br></div></div><div style="display:grid; grid-template-columns:repeat(auto-fit, minmax(180px, 1fr)); gap:10px; margin:1rem 0;"><div style="background:#E1F5EE; border-radius:12px; padding:1.25rem; text-align:center;"><p style="font-size:22px; font-weight:700; color:#085041; margin:0 0 4px;">Zero</p><p style="font-size:12px; color:#0F6E56; margin:0; line-height:1.5;">Card details Koh can see, change or delete on your behalf</p></div><div style="background:#E1F5EE; border-radius:12px; padding:1.25rem; text-align:center;"><p style="font-size:22px; font-weight:700; color:#085041; margin:0 0 4px;">Automatic</p><p style="font-size:12px; color:#0F6E56; margin:0; line-height:1.5;">How most replacement cards reach your wallet after a reissue</p></div></div><hr><div itemscope itemtype="https://schema.org/FAQPage"><div itemprop="mainEntity" itemscope itemtype="https://schema.org/Question" id="why-koh-cannot-update"><h2 itemprop="name" style="position:absolute; left:-10000px; width:1px; height:1px; overflow:hidden;" id="how-can-i-update-my-card-or-payment-details">How can I update my card or payment details?</h2><div itemprop="acceptedAnswer" itemscope itemtype="https://schema.org/Answer"><p itemprop="text" style="display:none;">Koh does not store or process full card numbers on its own systems. Payment processing is handled by trusted, PCI-compliant providers such as Apple Pay, Google Wallet, PayPal and Shop Pay, and your card details live with them rather than with Koh. That means Koh cannot see, change or delete your stored card, so any update has to happen with the provider you used at checkout. If you are not sure which provider you used, check your Koh order confirmation email, because the payment method appears in the order details.</p><div style="background:#E1F5EE; border-radius:12px; padding:1.25rem; margin:1rem 0;"><p style="font-size:13px; color:#0F6E56; margin:0 0 10px; line-height:1.6;">Koh does not store or process full card numbers. Payment processing happens through PCI-compliant providers, so your card details live with them rather than with Koh.</p><p style="font-size:13px; color:#0F6E56; margin:0 0 10px; line-height:1.6;">That means Koh <strong>cannot see, change or delete</strong> your stored card. Updates need to happen with the provider you used at checkout.</p><p style="font-size:13px; color:#0F6E56; margin:0; line-height:1.6;">Not sure which provider you used? Check your Koh order confirmation email, the payment method appears in the order details.</p></div></div></div><hr><div itemprop="mainEntity" itemscope itemtype="https://schema.org/Question" id="card-expired"><h2 itemprop="name" id="my-card-just-expired-do-i-need-to-do-anything">My card just expired, do I need to do anything?</h2><div itemprop="acceptedAnswer" itemscope itemtype="https://schema.org/Answer"><p itemprop="text" style="display:none;">In most cases, no. When your bank issues a replacement card, whether for an expiry, a lost card or a fraud reissue, digital wallets such as Apple Pay, Google Wallet and Shop Pay typically pick up the new card details automatically through the bank&apos;s tokenisation system. PayPal also auto-updates linked bank cards in many cases. The new expiry date updates quietly in the background with no action needed from you. If you find your saved card is not being authorised at checkout after a card replacement, that is when you would update it manually with the provider.</p><div style="background:#E1F5EE; border-radius:12px; padding:1.25rem; margin:1rem 0;"><p style="font-size:14px; font-weight:500; color:#085041; margin:0 0 10px;">&#x2713; Most card updates happen on their own</p><p style="font-size:13px; color:#0F6E56; margin:0 0 10px; line-height:1.6;">When your bank issues a replacement card, whether for an expiry, a lost card or a fraud reissue, Apple Pay, Google Wallet and Shop Pay typically pick up the new details automatically through the bank&apos;s tokenisation system. PayPal also auto-updates linked bank cards in many cases.</p><p style="font-size:13px; color:#0F6E56; margin:0; line-height:1.6;">The new expiry date updates quietly in the background, with nothing needed from you. If your saved card stops being authorised at checkout after a replacement, that is when you would update it manually, as below.</p></div></div></div><hr><div itemprop="mainEntity" itemscope itemtype="https://schema.org/Question" id="update-by-provider"><h2 itemprop="name" id="how-do-i-update-with-each-payment-provider">How do I update with each payment provider?</h2><div itemprop="acceptedAnswer" itemscope itemtype="https://schema.org/Answer"><p itemprop="text" style="display:none;">To update your card with Apple Pay, open the Wallet app on your iPhone, tap the card you want to update, tap the three dots in the top right, and tap Card Information. From there you can remove and re-add the card, or ask your bank to push the new card details straight to your Wallet. To update Google Wallet, visit pay.google.com or open the Google Wallet app, tap the card, and tap Edit. To update PayPal, log in at paypal.com, go to Wallet, click the card you want to update, then update it or remove and re-add it. To update Shop Pay, go to shop.app, log in, and manage your saved cards from your account settings. For all four, the card data itself lives with the issuing bank, so for an expired card the cleanest fix is usually to ask your bank to push the replacement card to your wallet.</p><div style="display:grid; grid-template-columns:repeat(auto-fit, minmax(200px, 1fr)); gap:10px; margin:1rem 0;"><div style="background:#E1F5EE; border-radius:12px; padding:1.25rem; display:flex; flex-direction:column;"><p style="font-size:14px; font-weight:500; color:#085041; margin:0 0 10px;">Apple Pay</p><p style="font-size:13px; color:#0F6E56; margin:0; line-height:1.6;">On iPhone, open <a href="shoebox://" style="color:#085041;"><strong>Apple Wallet</strong></a>, tap your card, tap the three dots in the top right, then Card Information. Remove and re-add the card, or ask your bank to push the new details to your Wallet.</p></div><div style="background:#E1F5EE; border-radius:12px; padding:1.25rem; display:flex; flex-direction:column;"><p style="font-size:14px; font-weight:500; color:#085041; margin:0 0 10px;">Google Wallet</p><p style="font-size:13px; color:#0F6E56; margin:0 0 10px; line-height:1.6;">Open the Google Wallet app or visit pay.google.com. Tap the card you want to update, then tap Edit, or remove and re-add it.</p><div style="margin-top:auto;"><a href="https://pay.google.com" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#000000; text-decoration:none; background:#ffffff; border:1.5px solid #000000; border-radius:20px; padding:5px 14px; white-space:nowrap;">pay.google.com</a></div></div><div style="background:#E1F5EE; border-radius:12px; padding:1.25rem; display:flex; flex-direction:column;"><p style="font-size:14px; font-weight:500; color:#085041; margin:0 0 10px;">PayPal</p><p style="font-size:13px; color:#0F6E56; margin:0 0 10px; line-height:1.6;">Log in at paypal.com and go to Wallet. Click the card you want to update, then update it, or remove it and add the new one.</p><div style="margin-top:auto;"><a href="https://www.paypal.com/uk/cshelp/article/how-do-i-update-my-billing-and-shipping-information-help224" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#000000; text-decoration:none; background:#ffffff; border:1.5px solid #000000; border-radius:20px; padding:5px 14px; white-space:nowrap;">PayPal help</a></div></div><div style="background:#E1F5EE; border-radius:12px; padding:1.25rem; display:flex; flex-direction:column;"><p style="font-size:14px; font-weight:500; color:#085041; margin:0 0 10px;">Shop Pay</p><p style="font-size:13px; color:#0F6E56; margin:0 0 10px; line-height:1.6;">Go to shop.app or open the Shop app, log in, and manage your saved cards from your account settings.</p><div style="margin-top:auto;"><a href="https://shop.app" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#000000; text-decoration:none; background:#ffffff; border:1.5px solid #000000; border-radius:20px; padding:5px 14px; white-space:nowrap;">shop.app</a></div></div></div><p style="font-size:13px; color:#0F6E56; margin:1rem 0 0; line-height:1.6;">For all four, the card data itself lives with the issuing bank. For an expired card, the cleanest fix is usually to ask your bank to push the replacement card to your wallet.</p></div></div></div><hr><div style="display:grid; grid-template-columns:repeat(auto-fit, minmax(200px, 1fr)); gap:10px; margin:1rem 0;"><div style="background:#E1F5EE; border-radius:12px; padding:1rem 1.25rem; display:flex; flex-direction:column;"><p style="font-size:13px; font-weight:500; color:#085041; margin:0 0 4px;"><a href="https://uk.koh.com/pages/help-centre?hcUrl=%2Fen-US%2Fwhat-payment-options-can-i-use-205325" target="_blank" rel="noopener noreferrer" style="color:#085041;"><strong>What payment options can I use?</strong></a></p><p style="font-size:12px; color:#0F6E56; margin:0 0 12px; line-height:1.6;">Every card, wallet and account accepted at the Koh UK checkout.</p><div style="display:flex; flex-wrap:wrap; gap:8px; margin-top:auto;"><a href="https://uk.koh.com/pages/help-centre?hcUrl=%2Fen-US%2Fwhat-payment-options-can-i-use-205325" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#ffffff; text-decoration:none; background:#000000; border-radius:20px; padding:6px 14px; white-space:nowrap;">Read the article</a></div></div><div style="background:#E1F5EE; border-radius:12px; padding:1rem 1.25rem; display:flex; flex-direction:column;"><p style="font-size:13px; font-weight:500; color:#085041; margin:0 0 4px;"><a href="https://uk.koh.com/pages/contact" target="_blank" rel="noopener noreferrer" style="color:#085041;"><strong>Talk to the Koh UK team</strong></a></p><p style="font-size:12px; color:#0F6E56; margin:0 0 12px; line-height:1.6;">If something at checkout still will not work after updating your provider.</p><div style="display:flex; flex-wrap:wrap; gap:8px; margin-top:auto;"><a href="https://uk.koh.com/pages/contact" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#000000; text-decoration:none; background:#ffffff; border:1.5px solid #000000; border-radius:20px; padding:5px 14px; white-space:nowrap;">Contact support</a></div></div></div><p style="text-align:center; margin:1rem 0 0;"><a href="https://uk.koh.com/pages/help-centre?hcUrl=%2Fen-US%2Farticles%2Fpayments-and-refunds-60177" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#000000; text-decoration:none; background:#ffffff; border:1.5px solid #000000; border-radius:20px; padding:5px 14px;">Browse all Payments &amp; Refunds articles</a></p><p style="font-size:11px; color:#0F6E56; text-align:center; margin:0.75rem 0 0;">Last reviewed: August 2026 &#xB7; Koh UK</p><p style="display:none;">koh uk update payment, koh uk change card details, koh uk payment method, koh uk apple pay update, koh uk google wallet update, koh uk paypal update, koh uk shop pay update, koh uk card expired, koh uk new card, koh uk billing details, koh uk payment provider, koh uk stored card, koh uk tokenisation, can koh uk update my card, koh uk how to change payment method, koh uk wallet sync</p></article>

How can I update my card or payment details?

Most codes fail from extra spaces, the wrong account, or unmet conditions. A code for the Australian store won't work at the UK checkout. →

<article id="promo-code-gift-card-troubleshooting-uk" class="promo-article"><p><strong>TL;DR:</strong> Most codes that will not apply come down to three things: extra spaces picked up from copy-pasting, being signed in with a different account from the one the code was sent to, or conditions on the code that your order does not meet. Type the code by hand, sign in with the right email, and check the conditions. One UK-specific catch: a code issued for the Australian store will not work at the UK checkout.</p><div style="display:flex; align-items:center; gap:12px; margin:1.5rem 0;"><div style="flex:1; height:1px; background:#A3D6B1;"><br></div><span style="font-size:11px; color:#0F6E56; font-weight:500; letter-spacing:0.05em; text-transform:uppercase;">Read on &#x2193;</span><div style="flex:1; height:1px; background:#A3D6B1;"><br></div></div><div style="display:grid; grid-template-columns:repeat(auto-fit, minmax(180px, 1fr)); gap:10px; margin:1rem 0;"><div style="background:#E1F5EE; border-radius:12px; padding:1.25rem; text-align:center;"><p style="font-size:22px; font-weight:700; color:#085041; margin:0 0 4px;">3 checks</p><p style="font-size:12px; color:#0F6E56; margin:0; line-height:1.5;">Fix most codes that will not apply at checkout</p></div><div style="background:#E1F5EE; border-radius:12px; padding:1.25rem; text-align:center;"><p style="font-size:22px; font-weight:700; color:#085041; margin:0 0 4px;">UK store only</p><p style="font-size:12px; color:#0F6E56; margin:0; line-height:1.5;">Codes issued for the Australian store will not work here</p></div></div><hr><div itemscope itemtype="https://schema.org/FAQPage"><div itemprop="mainEntity" itemscope itemtype="https://schema.org/Question" id="quick-fixes"><h2 itemprop="name" id="quick-fixes-to-try-first">Quick fixes to try first</h2><div itemprop="acceptedAnswer" itemscope itemtype="https://schema.org/Answer"><p itemprop="text" style="display:none;">Most promo code problems at the Koh UK checkout come down to a few common causes. First, extra spaces from copy-pasting can break a code, because hidden formatting characters get carried across with it. Type the code by hand instead of pasting it. Second, codes are usually tied to a specific account, the email address or phone number the code was sent to, so if you are signed in with a different account the code will not apply. Third, codes carry conditions such as an expiry date, a minimum spend, product eligibility, first-order only, or one use per customer, and if your order does not meet them the code will not apply. Fourth, and specific to the UK, check the code was issued for the UK store rather than the Australian store, because the two stores do not share codes.</p><div style="background:#E1F5EE; border-radius:12px; padding:1.25rem; margin:1rem 0;"><p style="font-size:14px; font-weight:500; color:#085041; margin:0 0 12px;">Four things to check first</p><div style="display:flex; gap:12px; margin:0 0 12px; align-items:flex-start;"><div style="background:#017E51; color:#ffffff; width:24px; height:24px; border-radius:50%; display:flex; align-items:center; justify-content:center; font-size:11px; font-weight:500; flex-shrink:0;">1</div><div style="flex:1;"><p style="font-size:13px; color:#0F6E56; margin:0 0 4px; line-height:1.6;"><strong>Type the code by hand.</strong></p><p style="font-size:13px; color:#0F6E56; margin:0; line-height:1.6;">Copy-pasting often picks up an extra space or hidden formatting. Typing it directly avoids that.</p></div></div><div style="display:flex; gap:12px; margin:0 0 12px; align-items:flex-start;"><div style="background:#017E51; color:#ffffff; width:24px; height:24px; border-radius:50%; display:flex; align-items:center; justify-content:center; font-size:11px; font-weight:500; flex-shrink:0;">2</div><div style="flex:1;"><p style="font-size:13px; color:#0F6E56; margin:0 0 4px; line-height:1.6;"><strong>Sign in with the right account.</strong></p><p style="font-size:13px; color:#0F6E56; margin:0; line-height:1.6;">Codes are usually tied to the email address or phone number they were sent to. A different account will not carry the code.</p></div></div><div style="display:flex; gap:12px; margin:0 0 12px; align-items:flex-start;"><div style="background:#017E51; color:#ffffff; width:24px; height:24px; border-radius:50%; display:flex; align-items:center; justify-content:center; font-size:11px; font-weight:500; flex-shrink:0;">3</div><div style="flex:1;"><p style="font-size:13px; color:#0F6E56; margin:0 0 4px; line-height:1.6;"><strong>Check the code&apos;s conditions.</strong></p><p style="font-size:13px; color:#0F6E56; margin:0; line-height:1.6;">Expiry date, minimum spend, product eligibility, first-order only, one use per customer.</p></div></div><div style="display:flex; gap:12px; margin:0; align-items:flex-start;"><div style="background:#017E51; color:#ffffff; width:24px; height:24px; border-radius:50%; display:flex; align-items:center; justify-content:center; font-size:11px; font-weight:500; flex-shrink:0;">4</div><div style="flex:1;"><p style="font-size:13px; color:#0F6E56; margin:0 0 4px; line-height:1.6;"><strong>Check it is a UK code.</strong></p><p style="font-size:13px; color:#0F6E56; margin:0; line-height:1.6;">The UK and Australian stores do not share codes. A code issued for the Australian store will not apply at the UK checkout.</p></div></div></div></div></div><hr><div itemprop="mainEntity" itemscope itemtype="https://schema.org/Question" id="blocking-conditions"><h2 itemprop="name" id="what-conditions-might-block-my-code">What conditions might block my code?</h2><div itemprop="acceptedAnswer" itemscope itemtype="https://schema.org/Answer"><p itemprop="text" style="display:none;">The conditions that most often stop a Koh UK promo code applying at checkout are: a minimum spend your order has not reached; product exclusions, where the code only works on particular products or collections rather than what is in your basket; first-order only, where the code is for new customers and you have ordered before; one use per customer, where you have already redeemed it; not stackable, where another discount is already applied to the order; and expired, where the promotion window has closed. The terms attached to your code are normally in the email, text message or page you received it from, so that is the first place to look for the specific conditions.</p><div style="background:#E1F5EE; border-radius:12px; padding:1.25rem; margin:1rem 0;"><p style="font-size:13px; color:#0F6E56; margin:0 0 10px; line-height:1.6;">Common conditions that block a code:</p><p style="font-size:13px; color:#0F6E56; margin:0 0 6px; line-height:1.6;"><strong>Minimum spend.</strong> Your order total has not reached the threshold the code requires.</p><p style="font-size:13px; color:#0F6E56; margin:0 0 6px; line-height:1.6;"><strong>Product exclusions.</strong> The code only works on particular products or collections, not what is in your basket.</p><p style="font-size:13px; color:#0F6E56; margin:0 0 6px; line-height:1.6;"><strong>First-order only.</strong> The code is for new customers and you have ordered before.</p><p style="font-size:13px; color:#0F6E56; margin:0 0 6px; line-height:1.6;"><strong>One use per customer.</strong> You have already redeemed it.</p><p style="font-size:13px; color:#0F6E56; margin:0 0 6px; line-height:1.6;"><strong>Not stackable.</strong> Another discount is already applied to the order.</p><p style="font-size:13px; color:#0F6E56; margin:0 0 12px; line-height:1.6;"><strong>Expired.</strong> The promotion window has closed.</p><p style="font-size:13px; color:#0F6E56; margin:0; line-height:1.6;">The terms attached to your code are normally in the email, text message or page you received it from, so start there.</p></div></div></div><hr><div itemprop="mainEntity" itemscope itemtype="https://schema.org/Question" id="gift-cards"><h2 itemprop="name" id="my-gift-card-is-not-working-what-now">My gift card is not working, what now?</h2><div itemprop="acceptedAnswer" itemscope itemtype="https://schema.org/Answer"><p itemprop="text" style="display:none;">Gift cards go in the same combined gift card and promo code field at checkout, so the general checks apply: type the code by hand and make sure there are no extra spaces. On top of that, gift card codes are case-sensitive and mix letters and numbers, so it is worth going through the code character by character, particularly the easily confused ones such as zero and the letter O, or the digit one and a lowercase L. Gift cards also carry a balance. If part of the card has already been used, the remaining balance may be less than your order total, in which case the card will still apply but will not cover the whole order and you will need a second payment method for the difference. If none of that resolves it, get in touch with the Koh UK team with the code and a screenshot of the checkout error.</p><div style="background:#E1F5EE; border-radius:12px; padding:1.25rem; margin:1rem 0;"><p style="font-size:13px; color:#0F6E56; margin:0 0 10px; line-height:1.6;">Gift cards go in the same combined gift card and promo code field at checkout, so the general checks apply, plus two card-specific ones.</p><p style="font-size:13px; color:#0F6E56; margin:0 0 6px; line-height:1.6;"><strong>Watch the confusable characters.</strong> Gift card codes are case-sensitive. Check zero against the letter O, and the digit one against a lowercase L.</p><p style="font-size:13px; color:#0F6E56; margin:0 0 12px; line-height:1.6;"><strong>Check the balance.</strong> If part of the card has been used, the remaining balance may be less than your order total. The card will still apply, but you will need a second payment method for the difference.</p><p style="font-size:13px; color:#0F6E56; margin:0; line-height:1.6;">If none of that resolves it, get in touch with the code and a screenshot of the checkout error.</p></div></div></div><hr><div itemprop="mainEntity" itemscope itemtype="https://schema.org/Question" id="already-ordered"><h2 itemprop="name" id="i-placed-my-order-without-the-code-can-it-be-added">I placed my order without the code, can it be added?</h2><div itemprop="acceptedAnswer" itemscope itemtype="https://schema.org/Answer"><p itemprop="text" style="display:none;">A code cannot be applied to an order retroactively once the order has been placed. Your code will normally still be valid for your next eligible order, as long as its conditions are still met, so it has not gone to waste. If you spot the mistake immediately, get in touch straight away rather than waiting, because there is more the team can do before an order has been dispatched than after.</p><div style="background:#E1F5EE; border-radius:12px; padding:1.25rem; margin:1rem 0;"><p style="font-size:13px; color:#0F6E56; margin:0 0 10px; line-height:1.6;">A code <strong>cannot be applied to an order retroactively</strong> once the order has been placed.</p><p style="font-size:13px; color:#0F6E56; margin:0 0 12px; line-height:1.6;">Your code will normally still be valid for your next eligible order, as long as its conditions are still met. If you spot it straight away, get in touch quickly, because there is more the team can do before an order has been dispatched than after.</p><p style="text-align:center; margin:0;"><a class="koh-flow-pill" href="https://ukhelp.koh.com/en-US/flows/01KD455DTXH2GQ5RW34AAE7DWN" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#ffffff; text-decoration:none; background:#000000; border-radius:20px; padding:6px 14px; white-space:nowrap;">Get help with your order</a></p></div></div></div><hr><div itemprop="mainEntity" itemscope itemtype="https://schema.org/Question" id="still-stuck"><h2 itemprop="name" id="tried-everything-and-still-stuck">Tried everything and still stuck?</h2><div itemprop="acceptedAnswer" itemscope itemtype="https://schema.org/Answer"><p itemprop="text" style="display:none;">If you have typed the code by hand, signed in with the right account, reviewed the conditions and checked it is a UK code, and it still will not apply, send the Koh UK team a screenshot of the error message and a second screenshot showing the code as entered in the combined gift card and promo code field. Say where you got the code as well. With that, the team can check the code&apos;s status, issue a replacement where appropriate, or apply the discount manually if the problem is at Koh&apos;s end. The team works Monday to Friday, 9:00 to 17:00 Australian Eastern time, which falls overnight in the UK, so a message sent during the UK day is usually answered by the following morning.</p><div style="background:#E1F5EE; border-radius:12px; padding:1.25rem; margin:1rem 0;"><p style="font-size:13px; color:#0F6E56; margin:0 0 10px; line-height:1.6;">Send two things: a screenshot of the error message, and a screenshot showing the code as entered in the combined gift card and promo code field. Mention where you got the code.</p><p style="font-size:13px; color:#0F6E56; margin:0 0 10px; line-height:1.6;">With that, the team can check the code&apos;s status, issue a replacement where appropriate, or apply the discount manually if the problem is at Koh&apos;s end.</p><p style="font-size:13px; color:#0F6E56; margin:0 0 12px; line-height:1.6;">The human team works <strong>Monday to Friday, 9:00 to 17:00 Australian Eastern time</strong>. That falls overnight in the UK, so a message sent during the UK day is usually answered by the following morning.</p><p style="text-align:center; margin:0;"><a href="https://uk.koh.com/pages/contact" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#ffffff; text-decoration:none; background:#000000; border-radius:20px; padding:6px 14px; white-space:nowrap;">Contact the Koh UK team</a></p></div></div></div></div><hr><div style="display:grid; grid-template-columns:repeat(auto-fit, minmax(200px, 1fr)); gap:10px; margin:1rem 0;"><div style="background:#E1F5EE; border-radius:12px; padding:1rem 1.25rem; display:flex; flex-direction:column;"><p style="font-size:13px; font-weight:500; color:#085041; margin:0 0 4px;"><a href="https://uk.koh.com/pages/help-centre?hcUrl=%2Fen-US%2Fwhat-is-the-current-promotion-4676951" target="_blank" rel="noopener noreferrer" style="color:#085041;"><strong>What is the current promotion?</strong></a></p><p style="font-size:12px; color:#0F6E56; margin:0 0 12px; line-height:1.6;">How Koh UK offers work, and where to find the terms that apply to yours.</p><div style="display:flex; flex-wrap:wrap; gap:8px; margin-top:auto;"><a href="https://uk.koh.com/pages/help-centre?hcUrl=%2Fen-US%2Fwhat-is-the-current-promotion-4676951" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#ffffff; text-decoration:none; background:#000000; border-radius:20px; padding:6px 14px; white-space:nowrap;">Read the article</a></div></div><div style="background:#E1F5EE; border-radius:12px; padding:1rem 1.25rem; display:flex; flex-direction:column;"><p style="font-size:13px; font-weight:500; color:#085041; margin:0 0 4px;"><a href="https://uk.koh.com/pages/promotion-t-cs" target="_blank" rel="noopener noreferrer" style="color:#085041;"><strong>Promotion terms and conditions</strong></a></p><p style="font-size:12px; color:#0F6E56; margin:0 0 12px; line-height:1.6;">The live terms page for Koh UK promotions, kept up to date on the site.</p><div style="display:flex; flex-wrap:wrap; gap:8px; margin-top:auto;"><a href="https://uk.koh.com/pages/promotion-t-cs" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#000000; text-decoration:none; background:#ffffff; border:1.5px solid #000000; border-radius:20px; padding:5px 14px; white-space:nowrap;">Read the terms</a></div></div></div><p style="text-align:center; margin:1rem 0 0;"><a href="https://uk.koh.com/pages/help-centre?hcUrl=%2Fen-US%2Farticles%2Fpayments-and-refunds-60177" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#000000; text-decoration:none; background:#ffffff; border:1.5px solid #000000; border-radius:20px; padding:5px 14px;">Browse all Payments &amp; Refunds articles</a></p><p style="font-size:11px; color:#0F6E56; text-align:center; margin:0.75rem 0 0;">Last reviewed: August 2026 &#xB7; Koh UK</p><p style="display:none;">koh uk promo code not working, koh uk gift card not working, koh uk code not applying, koh uk discount code error, koh uk code invalid, koh uk code rejected, koh uk checkout code field, koh uk code expired, koh uk code minimum spend, koh uk code first order only, koh uk code one use, koh uk code not stackable, koh uk gift card balance, koh uk gift card case sensitive, koh uk australian code will not work, koh uk apply code after ordering, koh uk retroactive discount</p></article>

Troubleshooting Promo Codes and Gift Cards

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