Can I swap for something else in a Starter Kit?Updated 3 days ago
TL;DR: No, Koh Starter Kits ship as fixed pre-packed bundles, items can't be swapped or substituted. If there's a product in a kit you don't need, you can shop the rest of the range individually instead, or return the whole kit unused and in its original packaging within 30 days.
Why are Starter Kits fixed?
Starter Kits ship as pre-packed bundles, each built around a specific task with items chosen to work together.
Fixing the contents keeps fulfilment efficient and pricing sharper than buying the same items individually. The trade-off is that items can't be swapped or removed.
What if there's an item in the kit I don't need?
✓ Option 1: Gift or share
Pass the unused item along to a friend, family member, or neighbour who'll get use out of it.
✓ Option 2: Shop products individually
Most products in a Starter Kit are also sold standalone. Build your own selection by adding individual items, you pay only for what you'll use.
Can I return a Starter Kit if it's not right?
Yes. Koh offers a 30-day money-back guarantee on all orders, including Starter Kits. You can return the entire kit for a refund, or exchange it for a different bundle, within 30 days of delivery. The kit must be unused and in its original packaging.
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Last reviewed: July 2026 · Koh UK