Do I need to sign for my parcel?Updated 10 days ago

Signature

Required

Asked for on delivery.

If you’re out

Safe place or retry

The driver decides whether it’s safe to leave.

Retry attempts

Next day, then two more

The driver keeps trying before the parcel comes back to us.

With Amazon Shipping, which carries most Koh UK orders, a signature is required on delivery and the driver will ask for one when they hand the parcel over. Koh UK also ships with Yodel, which delivers Northern Ireland, and Royal Mail, which covers remote and rural areas. Delivery and signature behaviour varies by carrier, so check the tracking link in your dispatch confirmation email to see how your parcel is being handled.

No. Koh UK uses three carriers. Amazon Shipping is the main network and carries most orders, and the signature, safe place and retry behaviour described here is Amazon Shipping's. Yodel delivers Northern Ireland and Royal Mail covers remote and rural areas, and delivery behaviour varies by carrier. Your dispatch confirmation email names the carrier carrying your parcel and includes the right tracking link, so check there to see how your delivery will be handled.

With Amazon Shipping, if you are not home the driver may leave the parcel somewhere safe at their discretion. If they judge that there is nowhere safe, they will try again the next day and keep trying for the following two days. If your parcel is with Yodel or Royal Mail, this behaviour may differ, so check the tracking link in your dispatch confirmation email.

If your parcel is with Yodel or Royal Mail, this may work differently. Check the tracking link in your dispatch confirmation email for what that carrier is doing with your parcel.

For Amazon Shipping parcels, tracking needs the 12-digit tracking number from your dispatch confirmation email, entered on Amazon Shipping tracking at track.amazon.co.uk. The number can take up to 12 hours to become active after dispatch. Managing delivery preferences, such as where to leave your parcel, is done on the Amazon shipments page at track.amazon.co.uk/shipments, and you need to sign in to an Amazon account to use it. If your parcel is with Yodel or Royal Mail, use the tracking link in your dispatch confirmation email instead, as those carriers manage deliveries on their own sites.