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How can I track my order?Updated 3 days ago

TL;DR: All orders receive a tracking number, sent in your dispatch confirmation email. Use it to track your parcel online.


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How do I track my order?

All orders receive a tracking number. Once you receive your shipping confirmation email, you can track your order by entering your 12-digit tracking number (e.g. UKXXXXXXXXXX) on the tracking site.

Once you receive your shipping confirmation email, enter your 12-digit tracking number (e.g. UKXXXXXXXXXX) to follow your parcel.

Track your order

What if my tracking isn't updating?

If your tracking number isn't showing any movement yet, it may just need a little time to activate after dispatch. If it's been longer than that, get in touch with the Koh-mmunity Support Team.

Your tracking number may just need a little time to activate after dispatch, this is the most common reason it looks like nothing is happening yet.

My tracking is not working

Koh Universal Cleaner

Universal Cleaner

The most-loved product in the Koh range. One bottle, endless uses.

How long does delivery take

How long does delivery take?

Dispatch and delivery timeframes across the UK mainland and Northern Ireland.

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Last reviewed: July 2026 · Koh UK

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