How do I request a replacement Spray Mop or parts for it?Updated 3 days ago
TL;DR: Make sure your delivery address is current in your account, then send us the batch number from the underside of the mop base and clear photos or a short video of the fault. We troubleshoot first to keep a working mop out of landfill. The Spray Mop is covered by a 12-month warranty from the date of purchase, and Bottle, Top, Plate and Bottom are all sold individually.
How do I request a replacement Spray Mop or parts for it?
✓ Your delivery address
Check the delivery address on your account is current before you start, so a replacement or part does not go to an old address.
✓ The batch number
On the underside of the mop base, usually upper right, shown as two small clock-face dials.
✓ Photos or a short video
Show the fault clearly: a leak, a trigger that will not spray, a loose part. A short video is ideal, because we can see exactly what is happening.
✓ Why we troubleshoot first
Most Spray Mop issues have a simple fix that keeps the mop working without a full replacement, which keeps a working product out of landfill. We will walk you through a few checks before replacing anything.
Do I need a replacement or just a spare part?
✓ Spray Mop Bottle
The refillable tank that inserts into the holster of Spray Mop Bottom. Replace it if yours cracks, leaks or goes missing.
✓ Spray Mop Top
The upper handle with the spray trigger. Replace it if the trigger sticks or the handle splits at the join.
✓ Spray Mop Plate
The swivel head that holds the pad. Replace it if the hook-and-loop loses grip or the swivel stops turning.
✓ Spray Mop Bottom
The lower pole between the handle and the plate. Replace it if yours leaks or the connector cracks.
✓ The silicone cap
The small silicone cap that sits inside the bottle holster is not sold online. If yours is damaged or missing, get in touch and we can send you one.
⚠ Think it is a defect?
The Spray Mop is covered by a 12-month warranty from the date of purchase. Get in touch with your order number, the batch number from the underside of the base, and a photo or short video of the fault. We will assess it under warranty and tell you what happens next. Stock on spare parts varies, so check the spare parts page for current availability.
What can I fix without a replacement?
✓ Streaks or a mop that drags
Cut back to one trigger pull per one to two square metres and swap to a fresh dry pad. If it still drags, switch from the green Deep Clean pads to the blue Everyday Mop Pads, which glide more easily. Full guidance in How to use: Spray Mop.
✓ Bottle stuck or leaking
Usually the silicone cap inside the holster has shifted. Check it is sitting flush and reposition it with tweezers. Step by step in My mop bottle is stuck.
✓ Plate came off the pole
Soak the plate connection in warm water for two to three minutes, then click the pole back in while it is still warm.
Direct-swap spare for the swivel head that holds the pad. Slots onto your existing pole, no tools.
Direct-swap spare for the solution tank. 500 ml capacity, snaps straight into the holster.
Last reviewed: August 2026 · Koh UK