How do I request a replacement Spray Mop or parts for it?Updated 9 hours ago

TL;DR: Update your delivery address, then send us the batch number and clear photos/videos of the issue. We’ll troubleshoot first to minimise waste; if it’s out of warranty, you can buy the exact spare part you need.

Warranty claims & troubleshooting

Before we replace anything, we’ll guide you through quick fixes to isolate the faulty part. To help us move fast, please provide:

• ✅ Your current delivery address (make sure it’s up to date in your account)
• ✅ Batch number: found on the underside of the mop base (usually upper-right), with two small clock-face dials
• ✅ Photos and/or videos of the issue: show the fault clearly (e.g. leaks, trigger not spraying, loose parts)

Need a replacement part?

If your mop isn’t under warranty, you can still fix it without replacing the whole unit. Grab what you need from our spare parts range.

Providing these details up front helps us diagnose quickly and get Spray Mop back to work. 💦🧼