How do I send a product suggestion?Updated 16 days ago
TL;DR: Send it through the contact form, with Product suggestion in the subject. Tell us what it is and what problem it solves. It goes to the team, though we cannot reply to every idea individually.
Where to send it
The contact form
One route for the UK, at uk.koh.com/pages/contact.
What to expect
No individual reply
Your idea reaches the team. Please don't wait on a response to it.
How do I send a product suggestion?
Open the contact form
Head to uk.koh.com/pages/contact. There is no separate suggestions address in the UK, this is the route.
Put "Product suggestion" in the subject
It makes the message easy to identify as an idea rather than a support request, which keeps it out of the queue for order help.
Describe the idea
What the product is, what problem it solves, and how you would use it. Links or photos help if you have them.
What makes a suggestion useful?
Start with the problem rather than the product. The specifics are what make an idea legible to someone who is not standing in your kitchen.
- What you are trying to clean or solve, as specifically as you can
- What you have already tried, and why it didn't work
- How often it comes up, daily, weekly or occasionally
- What an ideal product or format would look like to you
- A photo, if you have one
"A cleaner for everything" is hard to act on. "The gap behind my taps that nothing reaches" is not.
Will I hear back?
Probably not, and we would rather say so plainly. Your idea goes to the team, but we cannot reply individually to every one, so please don't wait on a response.
If you have a question that does need an answer, an order, a delivery or a product query, send that as its own message rather than attaching it to a suggestion. The Koh-mmunity Support Team will pick that up.
Orders, delivery and product questions all go through the same contact form, and those do get a reply.
The other article in Usage: the perforated panel, the tap, and what to do if there isn't one.
Last reviewed: August 2026 · Koh UK