I didn't receive my Gift VoucherUpdated 3 days ago
TL;DR: Gift Vouchers are digital, not physical. They're emailed about 1 hour after the order is placed, the same order-edit window that applies to all Koh orders. If more than 1 hour has passed and it hasn't arrived, check your spam or junk folder first.
When does the Gift Voucher arrive?
Gift Vouchers are digital, not physical. They email to the address entered at checkout, about 1 hour after the order is placed.
The 1-hour delay is the standard order edit window applied to all Koh orders. It gives you a chance to cancel or change details before the Gift Voucher sends.
What if it hasn't arrived after 1 hour?
✓ Step 1: Check spam, junk, and promotions
By far the most common cause. The Gift Voucher email comes from a Koh address with a subject referencing the gift voucher. If you're on Gmail, also check the Promotions tab.
✓ Step 2: Confirm the recipient email address
The second most common cause is a typo at checkout. Use the order management flow to look up the order and check what address was entered.
Look up your order
Self-service order management flow. Check what email address the Gift Voucher was sent to and get help if the address was wrong.
Still stuck?
If the flow above doesn't sort it, get in touch with the Koh-mmunity Support Team directly.
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Last reviewed: July 2026 · Koh UK