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My tracking is not workingUpdated 12 days ago

TL;DR: Your tracking number may take up to 12 hours to become active after dispatch. If it's still not working after that, get in touch with our support team.


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Activation time

Up to 12 hours

After your order has dispatched.

Why isn't my tracking number working yet?

Your tracking number may take up to 12 hours to become active after your order has dispatched. If you're checking soon after receiving your dispatch confirmation email, this is the most common reason tracking shows no updates yet.

Your tracking number may take up to 12 hours to become active. If you're checking soon after your dispatch confirmation email arrived, this is the most likely reason.

What if it's still not working?

If you're experiencing any issues with your tracking number after the 12-hour window, get in touch with the Koh-mmunity Support Team so the issue can be resolved.

If you're still having issues after the 12-hour window, get in touch and we'll sort it out.

Contact support

How can I track my order

How can I track my order?

Find your tracking number and follow your parcel from dispatch to delivery.

Contact the Koh-mmunity Support Team

Still stuck?

Get in touch with the Koh-mmunity Support Team directly.

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Last reviewed: July 2026 · Koh UK

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