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If something is broken, faulty or missing from your order, please <a href="https://ukhelp.koh.com/en-US/ssp/login">click here</a>.Once you login you can select your order and report what the issue is.&#xA0;Our team will then resolve the issue for you.

If something is broken, faulty or missing from your order, please get in ...

Something in my order is broken or missing.

Payments and refunds

I've forgotten my password.

Can you edit or delete Facebook reviews?

What is Reviews.io?

I have not received a reply to my ticket

Accounts and referrals

How much does delivery cost?

How long does delivery take?

Where do you ship?

How can I track my order?

Do I need to sign for my parcel?

My tracking is not working

I didn't receive my Gift Voucher

Shipping and returns

Can I have a sample?

What payment options can I use?

Why don't you sell in shops?

How are you eco-friendly?

Is Koh made in the UK?

What are the ingredients of Universal Cleaner?

Why do you sell the Universal Cleaner in bulk?

Does Universal Cleaner contain palm oil?

Is Universal Cleaner septic safe?

Does the Universal Cleaner kill bacteria and germs?

Is Universal Cleaner chemical free?

Do I need to do a spot test with Universal Cleaner?

What can I use Universal Cleaner for?

What surfaces should I not use Universal Cleaner on?

How does Universal Cleaner work?

Is there a use by date for Universal Cleaner?

How long does Universal Cleaner last?

What are the ingredients of Protect Surface Sanitiser?

Where is Protect Surface made?

Does Protect Surface contain alcohol?

How does Protect Surface Sanitiser Work?

How long will 1L of Protect Skin last?

How do you wash the Universal Cloths?

My Atomiser Spray Bottle has stopped spraying

How do you wash the Mop Pads?

What are the ingredients of Protect Skin Sanitiser?

How long will 1L of Protect Surface last?

Can I use Protect Skin in a different pump?

I can't get my Foaming Hand Pump to work

What can't you use Universal Cleaner on?

Surface products

Are the Dish tablets septic safe?

Does Universal Dish Liquid kill bacteria?

Can I use Universal Dish Liquid around grey water / bio-cycle / septic tank environments?

What are the Ingredients of Universal Dish Liquid?

Does Universal Dish Liquid have any fumes or fragrances?

How do you wash Dish Sponges?

How do you dispose of Dish Sponges?

Dish Products

Are Koh Loo Cleaner Tablets safe for septic environments?

Using our new Loo Cleaning Tablets

Do Koh Loo Cleaner Tablets have a fragrance?

Should I remove the wrapper on the Koh Loo Tablet?

How do I clean my Koh Loo Blade?

How often should I replace my Koh Loo Blade head?

How should I clean my Koh Loo Blade pot holder?

Loo Products

How to use: Atomiser Spray Bottle

How to use: Spray Mop

How to use: Foaming Hand Pump

How to use: Universal Cloths

How to use: Diamond Sponges

How to use: Grout Brush

How to use: Mop Pads

Accessories

Can I use your essential oils around pets?

Can I use Protect Surface Sanitiser on my hands?

Is Protect Surface Sanitiser safe to use on fabric?

Can I add Koh Essential Oils to Protect Surface?

Can I mix Universal Cleaner and Protect Surface?

What surfaces can I use Protect Surface Sanitiser on?

Is Protect Surface Sanitiser safe for septic systems?

Can I use Protect Surface Sanitiser in my Spray Mop?

Protect Surface Sanitiser: My surface is still wet even after waiting a few minutes.

Where can I use Protect Surface Sanitiser?

Defective / broken products

Usage

What is GECA?

What is Allergy UK?

Koh Sustainability

Who are Eden Reforestation Project?

Certifications

What Certifications does the Universal Cleaner have?

Is Universal Cleaner allergy friendly?

Is Universal Cleaner asthma friendly?

Do you test on animals?

Is Universal Cleaner pet-friendly?

Is Universal Cleaner vegan?

Is Universal Cleaner fragrance-free?

Can I add essential oils?

Is Protect Surface Sanitiser Chemical Free?

Is Protect Surface Sanitiser tested on animals?

Is Protect Surface Sanitiser safe to use around pets?

What type of bacteria does Protect Surface Sanitiser and Skin kill?

How did you test the effectiveness of Protect Surface Sanitiser?

Is Protect Surface Sanitiser food safe?

Is Protect Skin non-toxic?

Request an SDS

Health and safety

Something in my order is broken or missing.Updated 2 years ago