Something in my order is broken or missingUpdated 10 days ago

Koh UK handles damaged items and missing items slightly differently, so there is a separate article for each rather than one article covering both. If something in your order arrived broken, split or faulty, read the article called An item in my order arrived damaged. If something on your order has not turned up at all, read the article called Why am I missing part of my order. Each article sets out what the Koh UK support team needs from you and what happens next, so start with whichever one matches your situation.

Pick whichever matches your situation. Each article sets out what the Koh UK team needs from you and what happens next.

A damaged item is already with you, so the question is what the support team can see and what your rights are under the Consumer Rights Act 2015. A missing item may not be a problem at all yet, because larger orders can arrive in more than one parcel, so the first step is checking whether there is more than one tracking number on your order. The two situations start from different places, which is why Koh UK keeps them in separate articles instead of one. If you are not sure which applies, or if your order is both damaged and incomplete, get in touch and the team will pick it up from there.