What payment options can I use?Updated 4 days ago

Koh UK accepts American Express, Apple Pay, Diners Club, Discover, Google Pay, Maestro, Mastercard, PayPal, Shop Pay, Union Pay and Visa. Card payments cover American Express, Diners Club, Discover, Maestro, Mastercard, Union Pay and Visa, for both credit and debit cards where your issuer supports them. Digital wallets and accounts cover Apple Pay, Google Pay, Shop Pay and PayPal, which let you pay with details you have already saved rather than typing a card number. The exact set of options you see at the checkout depends on your device, browser and card issuer, so not every method appears for every customer. Buy now, pay later options are not available at the Koh UK checkout.

The exact set of options you see depends on your device, browser and card issuer, so not every method appears for every customer.

No. Koh does not store full card numbers on its own systems. Payment processing is handled by trusted, PCI-compliant providers, for example PayPal, Shop Pay, Apple Pay, Google Pay and your card network, and any saved payment method is stored securely by that provider rather than by Koh. That keeps your details safer and makes future checkouts faster, but it also means Koh cannot see, change or delete a saved card for you. If you need to update a card, you do it with the provider you used at checkout.

A declined payment is nearly always a decision made by your card issuer or payment provider, not by Koh, and Koh cannot see the reason behind it. Start by checking the card number, expiry date and billing address you entered, since a billing address that does not match the one your bank holds is a common cause. Then try a different payment method, such as PayPal or a digital wallet. If it still will not authorise, your bank or card issuer is the only one who can tell you why and clear the block. If your payment went through but a promo code or gift card did not apply, that is a separate issue with its own article.