Why can’t I enter my full address at checkout?Updated 4 days ago
TL;DR: Checkout caps Address Line 1 at 30 characters. Split the address across Line 1, Line 2 and the Company field, and use common abbreviations. Keep the postcode and town exactly as they are.
Address Line 1
30 characters
The field stops accepting input at the cap.
The fix
Split across fields
Use Line 2 and the Company field for the rest.
Why can’t I enter my full address at checkout?
A small number of customers hit a 30 character limit on Address Line 1 at checkout. The field stops accepting characters once you reach the cap.
Your full address still fits, it just needs to be spread across more than one field. The steps below get the order through.
How do I fit my address in?
✓ Step 1: Split across two lines
Line 1: house or flat number and street.
Line 2: building name, estate, village or district.
✓ Step 2: Abbreviate
Street → St, Road → Rd, Avenue → Ave, Crescent → Cres, Building → Bldg, Suite → Ste.
✓ Step 3: Drop the punctuation
Remove commas, full stops, slashes, and a leading “The” before building names. They eat characters without adding anything.
✓ Step 4: Use the Company field
Where checkout offers a Company field, put long building or business names there instead of on Line 1.
What should I leave exactly as it is?
Leave the postcode and town exactly as they are. Those are the fields the carrier validates against, so shortening or altering them can cause problems even if checkout accepts the order.
What if I still can’t get the order through?
Get in touch before you place the order and we’ll help you get the address into a format that works. Our team is also working with our checkout and carrier partners on allowing longer address lines.
Already ordered with a short address?
You have 60 minutes to change your shipping address through the self-service order flow.
Still stuck?
The Koh-mmunity Support Team can help you get a long address into a format checkout accepts.
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Last reviewed: August 2026 · Koh UK