Koh accounts are passwordless. Enter your email or mobile number on the sign-in page and we'll send a one-time code — enter it and you're in. →

<article id="ive-forgotten-my-password" class="promo-article"><p><strong>TL;DR:</strong> There is no password to forget. Koh accounts are <strong>passwordless</strong>. Enter the email address or mobile number on your account at the <a href="https://uk.koh.com/account" target="_blank" rel="noopener noreferrer" style="color:#017E51">sign-in page</a>, and we send you a one-time code. Enter the code and you are in.</p><div style="display:flex;align-items:center;gap:12px;margin:1.5rem 0"><div style="flex:1;height:1px;background:#A3D6B1"><br></div><span style="font-size:11px;color:#0F6E56;font-weight:500;letter-spacing:0.05em;text-transform:uppercase">Read on &#x2193;</span><div style="flex:1;height:1px;background:#A3D6B1"><br></div></div><div style="display:grid;grid-template-columns:repeat(auto-fit, minmax(160px, 1fr));gap:10px;margin:1rem 0"><div style="background:#E1F5EE;border-radius:12px;padding:1.25rem;text-align:center;display:flex;flex-direction:column"><p style="font-size:11px;font-weight:500;text-transform:uppercase;letter-spacing:0.07em;color:#0F6E56;margin:0 0 6px">Password</p><p style="font-size:22px;font-weight:700;color:#085041;margin:0 0 6px;line-height:1.2">Not needed</p><p style="font-size:12px;color:#0F6E56;margin:0;line-height:1.5">Koh accounts are passwordless</p></div><div style="background:#E1F5EE;border-radius:12px;padding:1.25rem;text-align:center;display:flex;flex-direction:column"><p style="font-size:11px;font-weight:500;text-transform:uppercase;letter-spacing:0.07em;color:#0F6E56;margin:0 0 6px">Sign-in code</p><p style="font-size:22px;font-weight:700;color:#085041;margin:0 0 6px;line-height:1.2">Single use</p><p style="font-size:12px;color:#0F6E56;margin:0;line-height:1.5">expires a few minutes after it is sent</p></div></div><hr><div itemscope itemtype="https://schema.org/FAQPage"><div itemprop="mainEntity" itemscope itemtype="https://schema.org/Question" id="passwordless"><h2 itemprop="name" style="position:absolute;left:-10000px;width:1px;height:1px;overflow:hidden" id="ive-forgotten-my-password">I have forgotten my password</h2><div itemprop="acceptedAnswer" itemscope itemtype="https://schema.org/Answer"><p itemprop="text" style="display:none;">There is nothing to reset, because Koh accounts do not use passwords. To sign in, go to the Koh UK sign-in page, enter the email address or mobile number on your account, and we send a one-time code to that email address or phone. Type the code into the sign-in screen and you are taken straight to your account. Codes are single use and expire a few minutes after they are sent, so request a fresh one if yours has gone stale. If the code does not arrive, check your spam or promotions folder first.</p><div style="background:#E1F5EE;border-radius:12px;padding:1.25rem;margin:1rem 0"><div style="display:flex;align-items:flex-start;gap:12px;margin:0 0 14px"><div style="background:#017E51;color:#ffffff;width:24px;height:24px;border-radius:50%;display:flex;align-items:center;justify-content:center;font-size:11px;font-weight:500;flex-shrink:0">1</div><div><p style="font-size:14px;font-weight:500;color:#085041;margin:0 0 4px">Go to the sign-in page</p><p style="font-size:13px;color:#0F6E56;margin:0;line-height:1.6">Open <a href="https://uk.koh.com/account" target="_blank" rel="noopener noreferrer" style="color:#017E51"><strong>your Koh UK account</strong></a> and enter the email address or mobile number on your account.</p></div></div><div style="display:flex;align-items:flex-start;gap:12px;margin:0 0 14px"><div style="background:#017E51;color:#ffffff;width:24px;height:24px;border-radius:50%;display:flex;align-items:center;justify-content:center;font-size:11px;font-weight:500;flex-shrink:0">2</div><div><p style="font-size:14px;font-weight:500;color:#085041;margin:0 0 4px">Check your inbox or messages for the code</p><p style="font-size:13px;color:#0F6E56;margin:0;line-height:1.6">We send a one-time code to that email address or phone. Codes are single use and expire a few minutes after they are sent.</p></div></div><div style="display:flex;align-items:flex-start;gap:12px;margin:0"><div style="background:#017E51;color:#ffffff;width:24px;height:24px;border-radius:50%;display:flex;align-items:center;justify-content:center;font-size:11px;font-weight:500;flex-shrink:0">3</div><div><p style="font-size:14px;font-weight:500;color:#085041;margin:0 0 4px">Enter the code and you are in</p><p style="font-size:13px;color:#0F6E56;margin:0;line-height:1.6">Type the code into the sign-in screen. You go straight to your account, with no password required.</p></div></div></div><p style="margin:1rem 0 0"><a href="https://uk.koh.com/account" target="_blank" rel="noopener noreferrer" style="display:inline-block;font-size:12px;font-weight:700;color:#ffffff;text-decoration:none;background:#000000;border-radius:20px;padding:6px 14px;white-space:nowrap">Sign in to my account</a></p></div></div><hr><div itemprop="mainEntity" itemscope itemtype="https://schema.org/Question" id="code-not-arriving"><h2 itemprop="name" id="my-sign-in-code-is-not-arriving-what-now">My sign-in code is not arriving, what now?</h2><div itemprop="acceptedAnswer" itemscope itemtype="https://schema.org/Answer"><p itemprop="text" style="display:none;">If your one-time sign-in code is not arriving, the usual causes are that it has landed in your spam or promotions folder, that you entered a different email address or mobile number to the one on your account, that your phone has poor signal, or that there is a short delivery delay. Wait a couple of minutes, then request a new code from the sign-in page. The new code replaces any earlier one, so only the most recent code will work. If you have tried both email and SMS and nothing arrives, contact the Koh UK team with the contact details on your account and we will help.</p><div style="background:#E1F5EE;border-radius:12px;padding:1.25rem;margin:1rem 0"><p style="font-size:13px;color:#0F6E56;margin:0 0 12px;line-height:1.6">A few things to check:</p><ul style="font-size:13px;color:#0F6E56;line-height:1.6;margin:0 0 12px;padding-left:1.25rem"><li><strong>Spam or promotions folder</strong>, where codes often land on a first sign-in</li><li><strong>The right email address or mobile number</strong>, because the code only goes to the contact details on your account</li><li><strong>Wait a couple of minutes</strong>, as SMS can be slow in poor signal areas</li><li><strong>Request a new code</strong> from the sign-in page. The new one replaces any earlier code, so only the most recent will work</li></ul><p style="font-size:13px;color:#0F6E56;margin:0;line-height:1.6">If you have tried both email and SMS and nothing arrives, <a href="https://uk.koh.com/pages/contact" target="_blank" rel="noopener noreferrer" style="color:#017E51"><strong>contact the Koh UK team</strong></a> with the contact details on your account.</p></div></div></div><hr><div itemprop="mainEntity" itemscope itemtype="https://schema.org/Question" id="why-no-passwords"><h2 itemprop="name" id="why-does-koh-not-use-passwords">Why does Koh not use passwords?</h2><div itemprop="acceptedAnswer" itemscope itemtype="https://schema.org/Answer"><p itemprop="text" style="display:none;">Koh uses passwordless sign-in because it is both more secure and easier to use. Passwords are the weak point in most account security: people reuse them across sites, they get exposed in other companies&apos; data breaches, and they are the target of phishing. One-time codes remove all three problems. There is no stored password to steal, each code expires within minutes and works only once, and every sign-in confirms that you have access to the verified email address or phone on your account, which is harder to fake than guessing or stealing a password.</p><div style="background:#E1F5EE;border-radius:12px;padding:1.25rem;margin:1rem 0"><p style="font-size:14px;font-weight:500;color:#085041;margin:0 0 6px"><span style="color:#017E51">&#x2713;</span> Nothing to remember and nothing to leak</p><p style="font-size:13px;color:#0F6E56;margin:0;line-height:1.6">People reuse passwords across sites, they get exposed in other companies&apos; data breaches, and they are the target of phishing. One-time codes have none of those problems.</p></div><div style="background:#E1F5EE;border-radius:12px;padding:1.25rem;margin:1rem 0"><p style="font-size:14px;font-weight:500;color:#085041;margin:0 0 6px"><span style="color:#017E51">&#x2713;</span> Codes expire and work only once</p><p style="font-size:13px;color:#0F6E56;margin:0;line-height:1.6">Each code is valid for a few minutes and can be used a single time. Even if one were intercepted, it would expire before it could be reused.</p></div><div style="background:#E1F5EE;border-radius:12px;padding:1.25rem;margin:1rem 0"><p style="font-size:14px;font-weight:500;color:#085041;margin:0 0 6px"><span style="color:#017E51">&#x2713;</span> Tied to your verified contact details</p><p style="font-size:13px;color:#0F6E56;margin:0;line-height:1.6">Every sign-in confirms you have access to the email address or phone on your account, which is harder to fake than guessing or stealing a password.</p></div></div></div></div><hr><div style="display:grid;grid-template-columns:repeat(auto-fit, minmax(200px, 1fr));gap:10px;margin:1rem 0"><div style="display:flex;flex-direction:column"><div style="background:#E1F5EE;padding:1rem 1.25rem;border-radius:12px;flex:1;display:flex;flex-direction:column"><p style="font-size:13px;font-weight:500;color:#085041;margin:0 0 4px"><a href="https://uk.koh.com/account" target="_blank" rel="noopener noreferrer" style="color:#085041"><strong>Sign in to your Koh UK account</strong></a></p><p style="font-size:12px;color:#0F6E56;margin:0 0 12px;line-height:1.6">Enter your email address or mobile number and we send a one-time code.</p><div style="display:flex;flex-wrap:wrap;gap:8px;margin-top:auto"><a href="https://uk.koh.com/account" target="_blank" rel="noopener noreferrer" style="display:inline-block;font-size:12px;font-weight:700;color:#ffffff;text-decoration:none;background:#000000;border-radius:20px;padding:6px 14px;white-space:nowrap">Sign in</a></div></div></div><div style="display:flex;flex-direction:column"><div style="background:#E1F5EE;padding:1rem 1.25rem;border-radius:12px;flex:1;display:flex;flex-direction:column"><p style="font-size:13px;font-weight:500;color:#085041;margin:0 0 4px"><a href="https://uk.koh.com/pages/help-centre?hcUrl=%2Fen-US%2Fwhy-am-i-not-receiving-my-sms-login-code-2960207" target="_blank" rel="noopener noreferrer" style="color:#085041"><strong>Why am I not receiving my SMS login code?</strong></a></p><p style="font-size:12px;color:#0F6E56;margin:0 0 12px;line-height:1.6">Usually because your mobile number is not linked to your account yet. Here is the fix.</p><div style="display:flex;flex-wrap:wrap;gap:8px;margin-top:auto"><a href="https://uk.koh.com/pages/help-centre?hcUrl=%2Fen-US%2Fwhy-am-i-not-receiving-my-sms-login-code-2960207" target="_blank" rel="noopener noreferrer" style="display:inline-block;font-size:12px;font-weight:700;color:#000000;text-decoration:none;background:#ffffff;border:1.5px solid #000000;border-radius:20px;padding:5px 14px;white-space:nowrap">Read the article</a></div></div></div></div><p style="text-align:center;margin:1rem 0 0"><a href="https://uk.koh.com/pages/help-centre?hcUrl=%2Fen-US%2Farticles%2Faccounts-60180" target="_blank" rel="noopener noreferrer" style="display:inline-block;font-size:12px;font-weight:700;color:#000000;text-decoration:none;background:#ffffff;border:1.5px solid #000000;border-radius:20px;padding:5px 14px">Browse all Accounts articles</a></p><p style="font-size:11px;color:#0F6E56;text-align:center;margin:0.75rem 0 0">Last reviewed: August 2026 &#xB7; Koh UK</p><p style="display:none">koh uk forgotten password, koh uk reset password, koh uk passwordless account, koh uk sign in code, koh uk one time code, koh uk login code not arriving, koh uk account login, koh uk otp, koh uk no password login, koh uk email login code, koh uk sms login code, koh uk sign in help</p></article>

I've forgotten my password

Reviews.io is the independent platform behind product reviews on uk.koh.com. It emails an invite after your order, or review from the product page. →

<article id="what-is-reviewsio" class="promo-article"><p><strong>TL;DR:</strong> Reviews.io is the <strong>independent review platform</strong> that hosts the product reviews shown on uk.koh.com. It emails you an invitation to review after your order, and you can also leave a review straight from the product page at any time.</p><div style="display:flex;align-items:center;gap:12px;margin:1.5rem 0"><div style="flex:1;height:1px;background:#A3D6B1"><br></div><span style="font-size:11px;color:#0F6E56;font-weight:500;letter-spacing:0.05em;text-transform:uppercase">Read on &#x2193;</span><div style="flex:1;height:1px;background:#A3D6B1"><br></div></div><div style="display:grid;grid-template-columns:repeat(auto-fit, minmax(160px, 1fr));gap:10px;margin:1rem 0"><div style="background:#E1F5EE;border-radius:12px;padding:1.25rem;text-align:center;display:flex;flex-direction:column"><p style="font-size:11px;font-weight:500;text-transform:uppercase;letter-spacing:0.07em;color:#0F6E56;margin:0 0 6px">Review invite</p><p style="font-size:22px;font-weight:700;color:#085041;margin:0 0 6px;line-height:1.2">About 2 weeks</p><p style="font-size:12px;color:#0F6E56;margin:0;line-height:1.5">after your order, by email</p></div><div style="background:#E1F5EE;border-radius:12px;padding:1.25rem;text-align:center;display:flex;flex-direction:column"><p style="font-size:11px;font-weight:500;text-transform:uppercase;letter-spacing:0.07em;color:#0F6E56;margin:0 0 6px">Where to review</p><p style="font-size:22px;font-weight:700;color:#085041;margin:0 0 6px;line-height:1.2">Email or product page</p><p style="font-size:12px;color:#0F6E56;margin:0;line-height:1.5">both go to the same place</p></div></div><hr><div itemscope itemtype="https://schema.org/FAQPage"><div itemprop="mainEntity" itemscope itemtype="https://schema.org/Question" id="what-is-reviewsio"><h2 itemprop="name" style="position:absolute;left:-10000px;width:1px;height:1px;overflow:hidden" id="what-is-reviewsio">What is Reviews.io?</h2><div itemprop="acceptedAnswer" itemscope itemtype="https://schema.org/Answer"><p itemprop="text" style="display:none;">Reviews.io is an independent third-party review platform. Koh UK uses it to collect and host the product reviews you see on uk.koh.com, rather than writing or storing them in-house. Because the platform is independent, reviews are collected and displayed through Reviews.io&apos;s own system, and the ratings shown on Koh product pages and on the Koh UK reviews page are drawn from it. There are two ways to leave one: through the invitation email Reviews.io sends after an order, or directly on the page of the product you want to review.</p><div style="background:#E1F5EE;border-radius:12px;padding:1.25rem;margin:1rem 0"><p style="font-size:13px;color:#0F6E56;margin:0 0 12px;line-height:1.6">Reviews.io is an independent third-party review platform. Koh UK uses it to collect and host the product reviews shown on uk.koh.com, rather than writing or storing them in-house.</p><p style="font-size:13px;color:#0F6E56;margin:0;line-height:1.6">The ratings on Koh product pages and on the <a href="https://uk.koh.com/pages/reviews" target="_blank" rel="noopener noreferrer" style="color:#017E51"><strong>Koh UK reviews page</strong></a> are drawn from it.</p></div></div></div><hr><div itemprop="mainEntity" itemscope itemtype="https://schema.org/Question" id="review-request"><h2 itemprop="name" id="how-will-i-get-a-review-request">How will I get a review request?</h2><div itemprop="acceptedAnswer" itemscope itemtype="https://schema.org/Answer"><p itemprop="text" style="display:none;">About two weeks after your order, Reviews.io sends an email asking whether you would like to leave a review of what you bought. Click the link in that email and you can write your review, add a rating, and attach photos. If you cannot find the email, check your spam, junk or promotions folder, because a first message from a new sender is the one most likely to be filtered. You do not have to wait for the email if you would rather not.</p><div style="background:#E1F5EE;border-radius:12px;padding:1.25rem;margin:1rem 0"><div style="display:flex;align-items:flex-start;gap:12px;margin:0 0 14px"><div style="background:#017E51;color:#ffffff;width:24px;height:24px;border-radius:50%;display:flex;align-items:center;justify-content:center;font-size:11px;font-weight:500;flex-shrink:0">1</div><div><p style="font-size:14px;font-weight:500;color:#085041;margin:0 0 4px">Watch for the invitation email</p><p style="font-size:13px;color:#0F6E56;margin:0;line-height:1.6">About two weeks after your order, Reviews.io emails you asking whether you would like to review what you bought.</p></div></div><div style="display:flex;align-items:flex-start;gap:12px;margin:0 0 14px"><div style="background:#017E51;color:#ffffff;width:24px;height:24px;border-radius:50%;display:flex;align-items:center;justify-content:center;font-size:11px;font-weight:500;flex-shrink:0">2</div><div><p style="font-size:14px;font-weight:500;color:#085041;margin:0 0 4px">Cannot find it? Check spam</p><p style="font-size:13px;color:#0F6E56;margin:0;line-height:1.6">A first message from a new sender is the one most likely to be filtered into spam, junk or promotions.</p></div></div><div style="display:flex;align-items:flex-start;gap:12px;margin:0"><div style="background:#017E51;color:#ffffff;width:24px;height:24px;border-radius:50%;display:flex;align-items:center;justify-content:center;font-size:11px;font-weight:500;flex-shrink:0">3</div><div><p style="font-size:14px;font-weight:500;color:#085041;margin:0 0 4px">Or skip the email entirely</p><p style="font-size:13px;color:#0F6E56;margin:0;line-height:1.6">You do not have to wait for it. You can review from the product page whenever you like.</p></div></div></div></div></div><hr><div itemprop="mainEntity" itemscope itemtype="https://schema.org/Question" id="without-the-email"><h2 itemprop="name" id="can-i-leave-a-review-without-the-email">Can I leave a review without the email?</h2><div itemprop="acceptedAnswer" itemscope itemtype="https://schema.org/Answer"><p itemprop="text" style="display:none;">Yes. Go to the page of the product you want to review on uk.koh.com, scroll down to the reviews section, and leave your feedback there. It goes to the same place as a review submitted through the invitation email. This is the quickest route if the invitation has not arrived yet, or if you want to review something you bought a while ago.</p><div style="background:#E1F5EE;border-radius:12px;padding:1.25rem;margin:1rem 0"><p style="font-size:14px;font-weight:500;color:#085041;margin:0 0 6px"><span style="color:#017E51">&#x2713;</span> Review from the product page</p><p style="font-size:13px;color:#0F6E56;margin:0;line-height:1.6">Open the product you want to review on uk.koh.com, scroll to the reviews section, and leave your feedback there. It goes to the same place as a review submitted through the invitation email.</p></div><div style="background:#E1F5EE;border-radius:12px;padding:1.25rem;margin:1rem 0"><p style="font-size:14px;font-weight:500;color:#085041;margin:0 0 6px"><span style="color:#017E51">&#x2713;</span> Useful if the email has not arrived</p><p style="font-size:13px;color:#0F6E56;margin:0;line-height:1.6">You do not need the invitation to leave a review, and you can review something you bought a while ago.</p></div></div></div><hr><div itemprop="mainEntity" itemscope itemtype="https://schema.org/Question" id="editing-reviews"><h2 itemprop="name" id="can-i-change-or-remove-a-review-i-left">Can I change or remove a review I left?</h2><div itemprop="acceptedAnswer" itemscope itemtype="https://schema.org/Answer"><p itemprop="text" style="display:none;">A review you submit through Reviews.io belongs to you rather than to Koh, so requests to change or remove one are handled through Reviews.io. If you would like a review corrected or taken down, contact the Koh UK team with the product and the details and we will point you to the right route. Koh does not edit the wording of customer reviews.</p><div style="background:#E1F5EE;border-radius:12px;padding:1.25rem;margin:1rem 0"><p style="font-size:13px;color:#0F6E56;margin:0 0 12px;line-height:1.6">A review you submit belongs to you rather than to Koh, and Koh does not edit the wording of customer reviews.</p><p style="font-size:13px;color:#0F6E56;margin:0;line-height:1.6">If you would like a review corrected or taken down, <a href="https://uk.koh.com/pages/contact" target="_blank" rel="noopener noreferrer" style="color:#017E51"><strong>contact the Koh UK team</strong></a> with the product and the details and we will point you to the right route.</p></div></div></div></div><hr><div style="display:grid;grid-template-columns:repeat(auto-fit, minmax(200px, 1fr));gap:10px;margin:1rem 0"><div style="display:flex;flex-direction:column"><div style="background:#E1F5EE;padding:1rem 1.25rem;border-radius:12px;flex:1;display:flex;flex-direction:column"><p style="font-size:13px;font-weight:500;color:#085041;margin:0 0 4px"><a href="https://uk.koh.com/pages/reviews" target="_blank" rel="noopener noreferrer" style="color:#085041"><strong>Koh UK reviews</strong></a></p><p style="font-size:12px;color:#0F6E56;margin:0 0 12px;line-height:1.6">Read what other Koh UK customers have said, all in one place.</p><div style="display:flex;flex-wrap:wrap;gap:8px;margin-top:auto"><a href="https://uk.koh.com/pages/reviews" target="_blank" rel="noopener noreferrer" style="display:inline-block;font-size:12px;font-weight:700;color:#000000;text-decoration:none;background:#ffffff;border:1.5px solid #000000;border-radius:20px;padding:5px 14px;white-space:nowrap">See the reviews</a></div></div></div><div style="display:flex;flex-direction:column"><a href="https://uk.koh.com/products/universal-cleaner-starter-kit" target="_blank" rel="noopener noreferrer"><img src="https://uk.koh.com/cdn/shop/files/Koh_Surface_Starter_Kit_2UC.jpg?width=400" alt="Koh Universal Cleaner Starter Kit" style="width:100%;height:auto;border-radius:12px 12px 0 0;display:block;vertical-align:top" class="fr-fil fr-dib"></a><div style="background:#E1F5EE;padding:1rem 1.25rem;border-radius:0 0 12px 12px;flex:1;display:flex;flex-direction:column"><p style="font-size:13px;font-weight:500;color:#085041;margin:0 0 4px"><a href="https://uk.koh.com/products/universal-cleaner-starter-kit" target="_blank" rel="noopener noreferrer" style="color:#085041"><strong>Universal Cleaner Starter Kit</strong></a></p><p style="font-size:12px;color:#0F6E56;margin:0 0 12px;line-height:1.6">Pairs Universal Cleaner with the Atomiser spray bottle. A common first review.</p><div style="display:flex;flex-wrap:wrap;gap:8px;margin-top:auto"><a href="https://uk.koh.com/products/universal-cleaner-starter-kit" target="_blank" rel="noopener noreferrer" style="display:inline-block;font-size:12px;font-weight:700;color:#000000;text-decoration:none;background:#ffffff;border:1.5px solid #000000;border-radius:20px;padding:5px 14px;white-space:nowrap">View the kit</a><a href="https://uk.koh.com/cart/add?id=51618919547263&amp;quantity=1" target="_blank" rel="noopener noreferrer" style="display:inline-block;font-size:12px;font-weight:700;color:#ffffff;text-decoration:none;background:#000000;border-radius:20px;padding:6px 14px;white-space:nowrap">Add to cart</a></div></div></div></div><p style="text-align:center;margin:1rem 0 0"><a href="https://uk.koh.com/pages/help-centre?hcUrl=%2Fen-US%2Farticles%2Faccounts-60180" target="_blank" rel="noopener noreferrer" style="display:inline-block;font-size:12px;font-weight:700;color:#000000;text-decoration:none;background:#ffffff;border:1.5px solid #000000;border-radius:20px;padding:5px 14px">Browse all Accounts articles</a></p><p style="font-size:11px;color:#0F6E56;text-align:center;margin:0.75rem 0 0">Last reviewed: August 2026 &#xB7; Koh UK</p><p style="display:none">koh uk reviews.io, what is reviews.io koh, koh uk product reviews platform, koh uk review invite email, koh uk leave a review, koh uk review from product page, koh uk independent reviews, koh uk verified review, koh uk edit my review, koh uk remove my review, koh uk reviews page</p></article>

What is Reviews.io?

No — a Facebook review belongs to its author, so only they can edit or delete it. Koh only hides comments that are abusive or offensive. →

<article id="can-you-edit-or-delete-facebook-reviews" class="promo-article"><p><strong>TL;DR:</strong> No. A review left on Facebook belongs to the <strong>person who wrote it</strong>, so only they can edit or delete it. Koh does hide comments that are abusive or offensive towards our community. Product reviews on uk.koh.com are a separate system and are handled through Reviews.io.</p><div style="display:flex;align-items:center;gap:12px;margin:1.5rem 0"><div style="flex:1;height:1px;background:#A3D6B1"><br></div><span style="font-size:11px;color:#0F6E56;font-weight:500;letter-spacing:0.05em;text-transform:uppercase">Read on &#x2193;</span><div style="flex:1;height:1px;background:#A3D6B1"><br></div></div><div style="display:grid;grid-template-columns:repeat(auto-fit, minmax(160px, 1fr));gap:10px;margin:1rem 0"><div style="background:#E1F5EE;border-radius:12px;padding:1.25rem;text-align:center;display:flex;flex-direction:column"><p style="font-size:11px;font-weight:500;text-transform:uppercase;letter-spacing:0.07em;color:#0F6E56;margin:0 0 6px">Facebook reviews</p><p style="font-size:22px;font-weight:700;color:#085041;margin:0 0 6px;line-height:1.2">Author-controlled</p><p style="font-size:12px;color:#0F6E56;margin:0;line-height:1.5">only the person who wrote it can change it</p></div><div style="background:#E1F5EE;border-radius:12px;padding:1.25rem;text-align:center;display:flex;flex-direction:column"><p style="font-size:11px;font-weight:500;text-transform:uppercase;letter-spacing:0.07em;color:#0F6E56;margin:0 0 6px">What Koh does moderate</p><p style="font-size:22px;font-weight:700;color:#085041;margin:0 0 6px;line-height:1.2">Abusive comments</p><p style="font-size:12px;color:#0F6E56;margin:0;line-height:1.5">hidden to protect the community</p></div></div><hr><div itemscope itemtype="https://schema.org/FAQPage"><div itemprop="mainEntity" itemscope itemtype="https://schema.org/Question" id="can-koh-edit"><h2 itemprop="name" style="position:absolute;left:-10000px;width:1px;height:1px;overflow:hidden" id="can-you-edit-or-delete-facebook-reviews">Can you edit or delete Facebook reviews?</h2><div itemprop="acceptedAnswer" itemscope itemtype="https://schema.org/Answer"><p itemprop="text" style="display:none;">No. Koh cannot edit or delete a review left on Facebook. A review or recommendation posted on Facebook is held by Facebook and belongs to the person who wrote it, so only its author can change the wording, change the rating, or remove it. Koh does not have the ability to alter someone else&apos;s post. What Koh does do is hide comments that are abusive or offensive towards our community, which is a moderation action on the comment rather than a change to anyone&apos;s review.</p><div style="background:#E1F5EE;border-radius:12px;padding:1.25rem;margin:1rem 0"><p style="font-size:13px;color:#0F6E56;margin:0 0 12px;line-height:1.6">A review or recommendation posted on Facebook is held by Facebook and belongs to the person who wrote it. Only its author can change the wording, change the rating, or remove it. Koh cannot alter someone else&apos;s post.</p><p style="font-size:13px;color:#0F6E56;margin:0;line-height:1.6">What Koh does do is hide comments that are <strong>abusive or offensive</strong> towards our community. That is a moderation action on the comment, not a change to anyone&apos;s review.</p></div></div></div><hr><div itemprop="mainEntity" itemscope itemtype="https://schema.org/Question" id="change-your-own"><h2 itemprop="name" id="how-do-i-change-or-remove-my-own-facebook-review">How do I change or remove my own Facebook review?</h2><div itemprop="acceptedAnswer" itemscope itemtype="https://schema.org/Answer"><p itemprop="text" style="display:none;">Because the review is yours, you can edit or delete it yourself from within Facebook. Find the post or recommendation on your own Facebook activity, or on the page where you left it, and use Facebook&apos;s own edit and delete options. Koh cannot do this on your behalf and cannot see the controls on your account. If Facebook&apos;s own help pages do not cover what you are trying to do, that is a question for Facebook rather than for Koh.</p><div style="background:#E1F5EE;border-radius:12px;padding:1.25rem;margin:1rem 0"><p style="font-size:14px;font-weight:500;color:#085041;margin:0 0 6px"><span style="color:#017E51">&#x2713;</span> Edit or delete it yourself</p><p style="font-size:13px;color:#0F6E56;margin:0;line-height:1.6">Find the post or recommendation in your own Facebook activity, or on the page where you left it, and use Facebook&apos;s own edit and delete options.</p></div><div style="background:#E1F5EE;border-radius:12px;padding:1.25rem;margin:1rem 0"><p style="font-size:14px;font-weight:500;color:#085041;margin:0 0 6px"><span style="color:#017E51">&#x2713;</span> Koh cannot do it for you</p><p style="font-size:13px;color:#0F6E56;margin:0;line-height:1.6">Koh has no access to the controls on your Facebook account. If Facebook&apos;s own help pages do not cover what you are trying to do, that is a question for Facebook rather than for Koh.</p></div></div></div><hr><div itemprop="mainEntity" itemscope itemtype="https://schema.org/Question" id="what-koh-hides"><h2 itemprop="name" id="what-does-koh-hide-and-why">What does Koh hide, and why?</h2><div itemprop="acceptedAnswer" itemscope itemtype="https://schema.org/Answer"><p itemprop="text" style="display:none;">Koh hides comments that are abusive or offensive towards our community. That covers abuse aimed at other customers and at the people who work here. It is not used to hide criticism: a negative review that is fairly expressed stays up, because honest feedback is the point of having reviews at all. If you think something has been hidden in error, contact the Koh UK team and we will look at it.</p><div style="background:#FAEEDA;border-radius:12px;padding:1.25rem;margin:1rem 0"><p style="font-size:14px;font-weight:500;color:#633806;margin:0 0 8px">&#x26A0; Hidden means abusive, not critical</p><p style="font-size:13px;color:#854F0B;margin:0 0 12px;line-height:1.6">Hiding is used for comments that are abusive or offensive towards our community, including abuse aimed at other customers and at the people who work here. It is not used to hide criticism. A negative review that is fairly expressed stays up, because honest feedback is the point of having reviews at all.</p><p style="font-size:13px;color:#854F0B;margin:0;line-height:1.6">If you think something has been hidden in error, <a href="https://uk.koh.com/pages/contact" target="_blank" rel="noopener noreferrer" style="color:#854F0B"><strong>contact the Koh UK team</strong></a> and we will look at it.</p></div></div></div><hr><div itemprop="mainEntity" itemscope itemtype="https://schema.org/Question" id="koh-com-reviews"><h2 itemprop="name" id="what-about-reviews-on-ukkohcom">What about reviews on uk.koh.com?</h2><div itemprop="acceptedAnswer" itemscope itemtype="https://schema.org/Answer"><p itemprop="text" style="display:none;">Product reviews shown on uk.koh.com are a separate system from Facebook. They are collected and hosted by Reviews.io, an independent third-party review platform, and Koh does not edit the wording of them. If you want a review you left on uk.koh.com corrected or taken down, contact the Koh UK team with the product and the details and we will point you to the right route.</p><div style="background:#E1F5EE;border-radius:12px;padding:1.25rem;margin:1rem 0"><p style="font-size:13px;color:#0F6E56;margin:0 0 12px;line-height:1.6">Product reviews on uk.koh.com are a separate system from Facebook. They are collected and hosted by Reviews.io, an independent third-party review platform, and Koh does not edit the wording of them.</p><p style="font-size:13px;color:#0F6E56;margin:0;line-height:1.6">If you want a review you left on uk.koh.com corrected or taken down, <a href="https://uk.koh.com/pages/contact" target="_blank" rel="noopener noreferrer" style="color:#017E51"><strong>contact the Koh UK team</strong></a> with the product and the details.</p></div></div></div></div><hr><div style="display:grid;grid-template-columns:repeat(auto-fit, minmax(200px, 1fr));gap:10px;margin:1rem 0"><div style="display:flex;flex-direction:column"><div style="background:#E1F5EE;padding:1rem 1.25rem;border-radius:12px;flex:1;display:flex;flex-direction:column"><p style="font-size:13px;font-weight:500;color:#085041;margin:0 0 4px"><a href="https://uk.koh.com/pages/help-centre?hcUrl=%2Fen-US%2Fwhat-is-reviewsio-205337" target="_blank" rel="noopener noreferrer" style="color:#085041"><strong>What is Reviews.io?</strong></a></p><p style="font-size:12px;color:#0F6E56;margin:0 0 12px;line-height:1.6">The independent platform behind the product reviews on uk.koh.com.</p><div style="display:flex;flex-wrap:wrap;gap:8px;margin-top:auto"><a href="https://uk.koh.com/pages/help-centre?hcUrl=%2Fen-US%2Fwhat-is-reviewsio-205337" target="_blank" rel="noopener noreferrer" style="display:inline-block;font-size:12px;font-weight:700;color:#000000;text-decoration:none;background:#ffffff;border:1.5px solid #000000;border-radius:20px;padding:5px 14px;white-space:nowrap">Read the article</a></div></div></div><div style="display:flex;flex-direction:column"><div style="background:#E1F5EE;padding:1rem 1.25rem;border-radius:12px;flex:1;display:flex;flex-direction:column"><p style="font-size:13px;font-weight:500;color:#085041;margin:0 0 4px"><a href="https://uk.koh.com/pages/contact" target="_blank" rel="noopener noreferrer" style="color:#085041"><strong>Talk to the Koh UK team</strong></a></p><p style="font-size:12px;color:#0F6E56;margin:0 0 12px;line-height:1.6">If you think a comment has been hidden in error, or you need a review looked at.</p><div style="display:flex;flex-wrap:wrap;gap:8px;margin-top:auto"><a href="https://uk.koh.com/pages/contact" target="_blank" rel="noopener noreferrer" style="display:inline-block;font-size:12px;font-weight:700;color:#ffffff;text-decoration:none;background:#000000;border-radius:20px;padding:6px 14px;white-space:nowrap">Contact support</a><a href="https://uk.koh.com/pages/contact?gs_open_chat" target="_blank" rel="noopener noreferrer" style="display:inline-block;font-size:12px;font-weight:700;color:#000000;text-decoration:none;background:#ffffff;border:1.5px solid #000000;border-radius:20px;padding:5px 14px;white-space:nowrap">Start a chat</a></div></div></div></div><p style="text-align:center;margin:1rem 0 0"><a href="https://uk.koh.com/pages/help-centre?hcUrl=%2Fen-US%2Farticles%2Faccounts-60180" target="_blank" rel="noopener noreferrer" style="display:inline-block;font-size:12px;font-weight:700;color:#000000;text-decoration:none;background:#ffffff;border:1.5px solid #000000;border-radius:20px;padding:5px 14px">Browse all Accounts articles</a></p><p style="font-size:11px;color:#0F6E56;text-align:center;margin:0.75rem 0 0">Last reviewed: August 2026 &#xB7; Koh UK</p><p style="display:none">koh facebook review, koh delete facebook review, koh edit facebook review, can koh remove facebook review, koh facebook recommendation, koh uk social media moderation, koh hide abusive comment, koh uk reviews.io, koh uk product review removal, koh negative review policy</p></article>

Can you edit or delete Facebook reviews?

Koh UK aims to reply within 2 business days. Support runs Mon–Fri, 9–5 Australian time — overnight in the UK, so replies often land by morning. →

<article id="i-have-not-received-a-reply-to-my-support-request" class="promo-article"><p><strong>TL;DR:</strong> Koh UK aims to reply to most support requests <strong>within 2 business days</strong>. Our human support team works <strong>Monday to Friday, 9:00 to 17:00 Australian Eastern time</strong>, which falls overnight in the UK, so a message you send during your working day is picked up while the UK sleeps and the reply is usually waiting in your morning. If it has been longer, check your spam folder and reply to your original confirmation email rather than opening a second ticket. Chat is available 24/7 if you want an answer sooner.</p><div style="display:flex;align-items:center;gap:12px;margin:1.5rem 0"><div style="flex:1;height:1px;background:#A3D6B1"><br></div><span style="font-size:11px;color:#0F6E56;font-weight:500;letter-spacing:0.05em;text-transform:uppercase">Read on &#x2193;</span><div style="flex:1;height:1px;background:#A3D6B1"><br></div></div><div style="display:grid;grid-template-columns:repeat(auto-fit, minmax(160px, 1fr));gap:10px;margin:1rem 0"><div style="background:#E1F5EE;border-radius:12px;padding:1.25rem;text-align:center;display:flex;flex-direction:column"><p style="font-size:11px;font-weight:500;text-transform:uppercase;letter-spacing:0.07em;color:#0F6E56;margin:0 0 6px">Reply target</p><p style="font-size:22px;font-weight:700;color:#085041;margin:0 0 6px;line-height:1.2">2 business days</p><p style="font-size:12px;color:#0F6E56;margin:0;line-height:1.5">for most support requests</p></div><div style="background:#E1F5EE;border-radius:12px;padding:1.25rem;text-align:center;display:flex;flex-direction:column"><p style="font-size:11px;font-weight:500;text-transform:uppercase;letter-spacing:0.07em;color:#0F6E56;margin:0 0 6px">Team hours</p><p style="font-size:22px;font-weight:700;color:#085041;margin:0 0 6px;line-height:1.2">Mon-Fri 9-5</p><p style="font-size:12px;color:#0F6E56;margin:0;line-height:1.5">Australian Eastern time (AEST/AEDT)</p></div></div><hr><div itemscope itemtype="https://schema.org/FAQPage"><div itemprop="mainEntity" itemscope itemtype="https://schema.org/Question" id="response-times"><h2 itemprop="name" style="position:absolute;left:-10000px;width:1px;height:1px;overflow:hidden" id="i-have-not-received-a-reply-to-my-support-request">I have not received a reply to my support request</h2><div itemprop="acceptedAnswer" itemscope itemtype="https://schema.org/Answer"><p itemprop="text" style="display:none;">Koh UK aims to get back to you within 2 business days on most support requests. The human support team works Monday to Friday, 9:00 to 17:00 Australian Eastern time (AEST/AEDT), and is closed at weekends and on major Australian public holidays. Australian business hours fall overnight in the UK, so a message you send during the UK working day is picked up while the UK sleeps and the reply is usually waiting in your morning. If it has been longer than 2 business days, check your spam, junk and promotions folders first, because our reply may have been filtered there. If it is not in your spam folder, reply to your original confirmation email rather than opening a new ticket. Replying keeps the whole conversation in one thread and moves your case along, whereas a second ticket splits your conversation across two cases and slows the answer down. Koh UK chat is available 24/7 and is AI-assisted, so it can often answer straight away while you are waiting on the team.</p><div style="background:#E1F5EE;border-radius:12px;padding:1.25rem;margin:1rem 0"><p style="font-size:13px;color:#0F6E56;margin:0 0 12px;line-height:1.6">Koh UK aims to get back to you <strong>within 2 business days</strong> on most support requests. That target is published on the <a href="https://uk.koh.com/pages/contact" target="_blank" rel="noopener noreferrer" style="color:#017E51">Koh UK contact page</a>.</p><p style="font-size:13px;color:#0F6E56;margin:0 0 12px;line-height:1.6">Our human support team works <strong>Monday to Friday, 9:00 to 17:00 Australian Eastern time (AEST/AEDT)</strong>, and is closed at weekends and on major Australian public holidays.</p><p style="font-size:13px;color:#0F6E56;margin:0 0 12px;line-height:1.6">Australian business hours fall overnight in the UK. A message you send during your working day is picked up while the UK sleeps, so the reply is usually waiting for you in the morning.</p><p style="font-size:13px;color:#0F6E56;margin:0;line-height:1.6">If it has been longer, check your spam, junk and promotions folders before anything else, then reply to your original confirmation email. Opening a second ticket splits your conversation across two cases and slows the answer down.</p></div></div></div><hr><div itemprop="mainEntity" itemscope itemtype="https://schema.org/Question" id="what-to-do-next"><h2 itemprop="name" id="its-been-more-than-2-business-days-what-should-i-do">It has been more than 2 business days, what should I do?</h2><div itemprop="acceptedAnswer" itemscope itemtype="https://schema.org/Answer"><p itemprop="text" style="display:none;">If more than 2 business days have passed, work through three things in order. First, check your spam, junk and promotions folders, because our reply is most likely to be filtered on the first email we send to your address. Second, reply to your original confirmation email instead of submitting a new request. That keeps the full thread together and avoids the team having to merge or close a duplicate before answering. Third, if no confirmation email ever arrived, that is a sign your original message did not reach us, so send a fresh one through the Koh UK contact page with your order number and any photos that help.</p><div style="background:#E1F5EE;border-radius:12px;padding:1.25rem;margin:1rem 0"><div style="display:flex;align-items:flex-start;gap:12px;margin:0 0 14px"><div style="background:#017E51;color:#ffffff;width:24px;height:24px;border-radius:50%;display:flex;align-items:center;justify-content:center;font-size:11px;font-weight:500;flex-shrink:0">1</div><div><p style="font-size:14px;font-weight:500;color:#085041;margin:0 0 4px">Check your spam, junk and promotions folders</p><p style="font-size:13px;color:#0F6E56;margin:0;line-height:1.6">Our reply is most likely to be filtered on the first email we send to your address.</p></div></div><div style="display:flex;align-items:flex-start;gap:12px;margin:0 0 14px"><div style="background:#017E51;color:#ffffff;width:24px;height:24px;border-radius:50%;display:flex;align-items:center;justify-content:center;font-size:11px;font-weight:500;flex-shrink:0">2</div><div><p style="font-size:14px;font-weight:500;color:#085041;margin:0 0 4px">Reply to your original confirmation email</p><p style="font-size:13px;color:#0F6E56;margin:0;line-height:1.6">Do not open a new request. Replying keeps the full thread together. A duplicate has to be merged or closed before anyone can answer it, which costs you time.</p></div></div><div style="display:flex;align-items:flex-start;gap:12px;margin:0"><div style="background:#017E51;color:#ffffff;width:24px;height:24px;border-radius:50%;display:flex;align-items:center;justify-content:center;font-size:11px;font-weight:500;flex-shrink:0">3</div><div><p style="font-size:14px;font-weight:500;color:#085041;margin:0 0 4px">No confirmation email at all?</p><p style="font-size:13px;color:#0F6E56;margin:0;line-height:1.6">That is a sign your original message did not reach us. <a href="https://uk.koh.com/pages/contact" target="_blank" rel="noopener noreferrer" style="color:#017E51"><strong>Send a fresh one</strong></a> with your order number and any photos that help.</p></div></div></div></div></div><hr><div itemprop="mainEntity" itemscope itemtype="https://schema.org/Question" id="what-slows-a-reply"><h2 itemprop="name" id="what-slows-a-reply-down">What slows a reply down?</h2><div itemprop="acceptedAnswer" itemscope itemtype="https://schema.org/Answer"><p itemprop="text" style="display:none;">A few things push a reply beyond the usual 2 business days. Peak periods such as sales events and product launches raise ticket volume across the team. Missing details add back-and-forth time, so include your order number, photos where something is damaged, and device details for a technical problem in your first message. Requests that need to be checked with the warehouse or a supplier take longer because we are waiting on someone outside Koh, and we will tell you when that applies. Sending several messages about the same issue slows things down rather than speeding them up.</p><div style="background:#FAEEDA;border-radius:12px;padding:1.25rem;margin:1rem 0"><p style="font-size:14px;font-weight:500;color:#633806;margin:0 0 8px">&#x26A0; A few things push a reply beyond the usual window</p><ul style="font-size:13px;color:#854F0B;line-height:1.6;margin:0 0 12px;padding-left:1.25rem"><li><strong>Peak periods</strong> such as sales events and product launches raise ticket volume</li><li><strong>Missing details</strong> add back-and-forth time. Include your order number, photos where something is damaged, and device details for a technical problem</li><li><strong>External checks</strong> with the warehouse or a supplier take longer, and we will tell you when that applies</li><li><strong>Several messages about the same issue</strong> slow things down rather than speeding them up. One request per issue is enough</li></ul><p style="font-size:13px;color:#854F0B;margin:0;line-height:1.6">The more detail you include up front, the faster it can be resolved. If it is urgent, such as a safety issue, a leaking parcel or a missing delivery, say so in your subject line.</p></div></div></div><hr><div itemprop="mainEntity" itemscope itemtype="https://schema.org/Question" id="help-while-waiting"><h2 itemprop="name" id="can-i-get-help-while-i-wait">Can I get help while I wait?</h2><div itemprop="acceptedAnswer" itemscope itemtype="https://schema.org/Answer"><p itemprop="text" style="display:none;">Yes. Koh UK chat is available 24/7 and is AI-assisted, so it can answer most questions immediately from the help centre, product information and your account. Order tracking, subscription changes, product use questions and policy questions usually do not need to wait for the team. If chat cannot fully resolve your case it passes the conversation to the team with the full context, so you do not have to repeat yourself, and the team picks it up during Australian business hours.</p><div style="background:#E1F5EE;border-radius:12px;padding:1.25rem;margin:1rem 0"><p style="font-size:13px;color:#0F6E56;margin:0 0 12px;line-height:1.6">Koh UK chat is available <strong>24/7</strong> and is AI-assisted, so it can answer most questions immediately from the help centre, product information and your account. Order tracking, subscription changes, product use and policy questions usually do not need to wait for the team.</p><p style="font-size:13px;color:#0F6E56;margin:0 0 12px;line-height:1.6">If chat cannot fully resolve your case it passes the conversation to the team with the full context, so you do not have to repeat yourself, and the team picks it up during Australian business hours.</p><p style="margin:0"><a href="https://uk.koh.com/pages/contact?gs_open_chat" target="_blank" rel="noopener noreferrer" style="display:inline-block;font-size:12px;font-weight:700;color:#000000;text-decoration:none;background:#ffffff;border:1.5px solid #000000;border-radius:20px;padding:5px 14px;white-space:nowrap">Start a chat</a></p></div></div></div></div><hr><div style="display:grid;grid-template-columns:repeat(auto-fit, minmax(200px, 1fr));gap:10px;margin:1rem 0"><div style="display:flex;flex-direction:column"><div style="background:#E1F5EE;padding:1rem 1.25rem;border-radius:12px;flex:1;display:flex;flex-direction:column"><p style="font-size:13px;font-weight:500;color:#085041;margin:0 0 4px"><a href="https://uk.koh.com/pages/contact" target="_blank" rel="noopener noreferrer" style="color:#085041"><strong>Talk to the Koh UK team</strong></a></p><p style="font-size:12px;color:#0F6E56;margin:0 0 12px;line-height:1.6">Send a new request, or reply to an existing one, through the Koh UK contact page.</p><div style="display:flex;flex-wrap:wrap;gap:8px;margin-top:auto"><a href="https://uk.koh.com/pages/contact" target="_blank" rel="noopener noreferrer" style="display:inline-block;font-size:12px;font-weight:700;color:#ffffff;text-decoration:none;background:#000000;border-radius:20px;padding:6px 14px;white-space:nowrap">Contact support</a><a href="https://uk.koh.com/pages/contact?gs_open_chat" target="_blank" rel="noopener noreferrer" style="display:inline-block;font-size:12px;font-weight:700;color:#000000;text-decoration:none;background:#ffffff;border:1.5px solid #000000;border-radius:20px;padding:5px 14px;white-space:nowrap">Start a chat</a></div></div></div><div style="display:flex;flex-direction:column"><div style="background:#E1F5EE;padding:1rem 1.25rem;border-radius:12px;flex:1;display:flex;flex-direction:column"><p style="font-size:13px;font-weight:500;color:#085041;margin:0 0 4px"><a href="https://uk.koh.com/pages/help-centre?hcUrl=%2Fen-US%2Five-forgotten-my-password-211940" target="_blank" rel="noopener noreferrer" style="color:#085041"><strong>I have forgotten my password</strong></a></p><p style="font-size:12px;color:#0F6E56;margin:0 0 12px;line-height:1.6">Koh accounts are passwordless. Here is how to sign in with a one-time code.</p><div style="display:flex;flex-wrap:wrap;gap:8px;margin-top:auto"><a href="https://uk.koh.com/pages/help-centre?hcUrl=%2Fen-US%2Five-forgotten-my-password-211940" target="_blank" rel="noopener noreferrer" style="display:inline-block;font-size:12px;font-weight:700;color:#000000;text-decoration:none;background:#ffffff;border:1.5px solid #000000;border-radius:20px;padding:5px 14px;white-space:nowrap">Read the article</a></div></div></div></div><p style="text-align:center;margin:1rem 0 0"><a href="https://uk.koh.com/pages/help-centre?hcUrl=%2Fen-US%2Farticles%2Faccounts-60180" target="_blank" rel="noopener noreferrer" style="display:inline-block;font-size:12px;font-weight:700;color:#000000;text-decoration:none;background:#ffffff;border:1.5px solid #000000;border-radius:20px;padding:5px 14px">Browse all Accounts articles</a></p><p style="font-size:11px;color:#0F6E56;text-align:center;margin:0.75rem 0 0">Last reviewed: August 2026 &#xB7; Koh UK</p><p style="display:none">koh uk support reply time, koh uk no response support, koh uk 2 business days reply, koh uk ticket response, koh uk help centre contact, koh uk support delay, koh uk chase support request, koh uk duplicate ticket, koh uk spam folder support reply, koh uk urgent support request, koh uk chat 24 7, koh uk contact page response target, koh uk support hours, koh support australian eastern time, koh support aest aedt hours, koh uk overnight reply, koh support closed weekends, koh support australian public holidays</p></article>

I have not received a reply to my support request

Shop Pay stores your address in its own wallet, apart from your Koh account. Edit it in Shop Pay, or use another payment method and type it in. →

<article id="why-is-my-old-address-showing-up-at-checkout" class="promo-article"><p><strong>TL;DR:</strong> The address is almost certainly saved in your <strong>Shop Pay wallet</strong>, which stores it separately from your Koh account. Either edit the address inside Shop Pay at checkout, or scroll past Shop Pay and choose a different payment method so you can type the address in manually.</p><div style="display:flex;align-items:center;gap:12px;margin:1.5rem 0"><div style="flex:1;height:1px;background:#A3D6B1"><br></div><span style="font-size:11px;color:#0F6E56;font-weight:500;letter-spacing:0.05em;text-transform:uppercase">Read on &#x2193;</span><div style="flex:1;height:1px;background:#A3D6B1"><br></div></div><div style="display:grid;grid-template-columns:repeat(auto-fit, minmax(160px, 1fr));gap:10px;margin:1rem 0"><div style="background:#E1F5EE;border-radius:12px;padding:1.25rem;text-align:center;display:flex;flex-direction:column"><p style="font-size:11px;font-weight:500;text-transform:uppercase;letter-spacing:0.07em;color:#0F6E56;margin:0 0 6px">Where it is stored</p><p style="font-size:22px;font-weight:700;color:#085041;margin:0 0 6px;line-height:1.2">Your Shop Pay wallet</p><p style="font-size:12px;color:#0F6E56;margin:0;line-height:1.5">not your Koh account</p></div><div style="background:#E1F5EE;border-radius:12px;padding:1.25rem;text-align:center;display:flex;flex-direction:column"><p style="font-size:11px;font-weight:500;text-transform:uppercase;letter-spacing:0.07em;color:#0F6E56;margin:0 0 6px">Two ways to fix it</p><p style="font-size:22px;font-weight:700;color:#085041;margin:0 0 6px;line-height:1.2">Edit or switch</p><p style="font-size:12px;color:#0F6E56;margin:0;line-height:1.5">edit in Shop Pay, or change payment method</p></div></div><hr><div itemscope itemtype="https://schema.org/FAQPage"><div itemprop="mainEntity" itemscope itemtype="https://schema.org/Question" id="why-old-address"><h2 itemprop="name" style="position:absolute;left:-10000px;width:1px;height:1px;overflow:hidden" id="why-is-my-old-address-showing-up-at-checkout">Why is my old address showing up at checkout?</h2><div itemprop="acceptedAnswer" itemscope itemtype="https://schema.org/Answer"><p itemprop="text" style="display:none;">Shop Pay is a third-party wallet run by Shopify, the platform Koh uses for checkout, and it saves your shipping address on its own side in much the same way PayPal does. If you have updated your address in your Koh account but checkout still shows the old one, that is because checkout is reading the address from the Shop Pay wallet you selected for payment rather than from your Koh account. They are two separate stores of the same information. There are two ways to fix it: edit the address inside Shop Pay, or pick a different payment method at checkout and enter the address manually.</p><div style="background:#FAEEDA;border-radius:12px;padding:1.25rem;margin:1rem 0"><p style="font-size:14px;font-weight:500;color:#633806;margin:0 0 8px">&#x26A0; Shop Pay stores your address separately</p><p style="font-size:13px;color:#854F0B;margin:0;line-height:1.6">Shop Pay is a third-party wallet run by Shopify, the platform Koh uses for checkout. It saves your shipping address on its own side, much as PayPal does. Updating the address in your Koh account does not change what Shop Pay shows at checkout, because they are two separate stores of the same information.</p></div></div></div><hr><div itemprop="mainEntity" itemscope itemtype="https://schema.org/Question" id="how-to-fix"><h2 itemprop="name" id="how-do-i-get-the-right-address-showing">How do I get the right address showing?</h2><div itemprop="acceptedAnswer" itemscope itemtype="https://schema.org/Answer"><p itemprop="text" style="display:none;">There are two quick fixes. The first is to edit the address inside Shop Pay: at checkout, tap the chevron next to the Ship to address, choose Edit or Add a new address, and save the correct details. You can also manage every saved Shop Pay address directly at shop.app under account settings. That option updates Shop Pay for future orders too. The second fix is to skip Shop Pay for this order: scroll down the checkout page to the alternative payment methods, reveal the other options such as card, Apple Pay, Google Pay or PayPal, and enter the correct shipping address manually. That leaves your Shop Pay wallet untouched.</p><div style="background:#E1F5EE;border-radius:12px;padding:1.25rem;margin:1rem 0"><p style="font-size:14px;font-weight:500;color:#085041;margin:0 0 6px"><span style="color:#017E51">&#x2713;</span> Option 1: edit the address in Shop Pay</p><p style="font-size:13px;color:#0F6E56;margin:0;line-height:1.6">At checkout, tap the chevron next to the <strong>Ship to</strong> address, choose <strong>Edit</strong> or <strong>Add a new address</strong>, and save the correct details. You can also manage every saved address directly in your <a href="https://shop.app/account/settings/addresses" target="_blank" rel="noopener noreferrer" style="color:#017E51"><strong>Shop Pay account settings</strong></a>. This updates Shop Pay for future orders too, and does not change your Koh account address or any subscription address.</p></div><div style="background:#E1F5EE;border-radius:12px;padding:1.25rem;margin:1rem 0"><p style="font-size:14px;font-weight:500;color:#085041;margin:0 0 6px"><span style="color:#017E51">&#x2713;</span> Option 2: choose a different payment method</p><p style="font-size:13px;color:#0F6E56;margin:0;line-height:1.6">Scroll down the checkout page to the alternative payment methods, reveal the other options such as card, Apple Pay, Google Pay or PayPal, and enter the correct shipping address manually. This bypasses Shop Pay for this order only and leaves your wallet untouched.</p></div></div></div><hr><div itemprop="mainEntity" itemscope itemtype="https://schema.org/Question" id="still-wrong"><h2 itemprop="name" id="my-shop-pay-address-still-will-not-update">My Shop Pay address still will not update, what now?</h2><div itemprop="acceptedAnswer" itemscope itemtype="https://schema.org/Answer"><p itemprop="text" style="display:none;">If you have edited the address in Shop Pay and it still shows the old one, sign out of Shop Pay, clear your browser cache and sign back in, or try a different browser or device in case a cached session is the problem. If it still will not shift, contact Shop Pay support, because they manage your wallet directly. Koh cannot see or edit anything inside a Shop Pay wallet. To get your current order placed in the meantime, use the second option above and check out with a different payment method so you can enter the address manually.</p><div style="background:#E1F5EE;border-radius:12px;padding:1.25rem;margin:1rem 0"><p style="font-size:13px;color:#0F6E56;margin:0 0 12px;line-height:1.6">A couple of quick things to try:</p><ul style="font-size:13px;color:#0F6E56;line-height:1.6;margin:0 0 12px;padding-left:1.25rem"><li>Manage your saved addresses directly in <a href="https://shop.app/account/settings/addresses" target="_blank" rel="noopener noreferrer" style="color:#017E51"><strong>Shop Pay account settings</strong></a></li><li><strong>Sign out of Shop Pay</strong>, clear your browser cache, then sign back in</li><li><strong>Try a different browser or device</strong> in case a cached session is the problem</li><li>Contact <a href="https://shop.app/help" target="_blank" rel="noopener noreferrer" style="color:#017E51"><strong>Shop Pay support</strong></a>, who manage your wallet directly</li></ul><p style="font-size:13px;color:#0F6E56;margin:0;line-height:1.6">Koh cannot see or edit anything inside a Shop Pay wallet. To get your current order placed in the meantime, check out with a different payment method and enter the address manually.</p></div></div></div></div><hr><div style="display:grid;grid-template-columns:repeat(auto-fit, minmax(200px, 1fr));gap:10px;margin:1rem 0"><div style="display:flex;flex-direction:column"><div style="background:#E1F5EE;padding:1rem 1.25rem;border-radius:12px;flex:1;display:flex;flex-direction:column"><p style="font-size:13px;font-weight:500;color:#085041;margin:0 0 4px"><a href="https://shop.app/account/settings/addresses" target="_blank" rel="noopener noreferrer" style="color:#085041"><strong>Manage your Shop Pay addresses</strong></a></p><p style="font-size:12px;color:#0F6E56;margin:0 0 12px;line-height:1.6">Add, edit or remove the shipping addresses saved in your Shop Pay wallet.</p><div style="display:flex;flex-wrap:wrap;gap:8px;margin-top:auto"><a href="https://shop.app/account/settings/addresses" target="_blank" rel="noopener noreferrer" style="display:inline-block;font-size:12px;font-weight:700;color:#000000;text-decoration:none;background:#ffffff;border:1.5px solid #000000;border-radius:20px;padding:5px 14px;white-space:nowrap">Open Shop Pay settings</a></div></div></div><div style="display:flex;flex-direction:column"><div style="background:#E1F5EE;padding:1rem 1.25rem;border-radius:12px;flex:1;display:flex;flex-direction:column"><p style="font-size:13px;font-weight:500;color:#085041;margin:0 0 4px"><a href="https://uk.koh.com/pages/contact" target="_blank" rel="noopener noreferrer" style="color:#085041"><strong>Talk to the Koh UK team</strong></a></p><p style="font-size:12px;color:#0F6E56;margin:0 0 12px;line-height:1.6">If the order has not been placed yet and you are stuck, we can talk you through the alternatives.</p><div style="display:flex;flex-wrap:wrap;gap:8px;margin-top:auto"><a href="https://uk.koh.com/pages/contact" target="_blank" rel="noopener noreferrer" style="display:inline-block;font-size:12px;font-weight:700;color:#ffffff;text-decoration:none;background:#000000;border-radius:20px;padding:6px 14px;white-space:nowrap">Contact support</a><a href="https://uk.koh.com/pages/contact?gs_open_chat" target="_blank" rel="noopener noreferrer" style="display:inline-block;font-size:12px;font-weight:700;color:#000000;text-decoration:none;background:#ffffff;border:1.5px solid #000000;border-radius:20px;padding:5px 14px;white-space:nowrap">Start a chat</a></div></div></div></div><p style="text-align:center;margin:1rem 0 0"><a href="https://uk.koh.com/pages/help-centre?hcUrl=%2Fen-US%2Farticles%2Faccounts-60180" target="_blank" rel="noopener noreferrer" style="display:inline-block;font-size:12px;font-weight:700;color:#000000;text-decoration:none;background:#ffffff;border:1.5px solid #000000;border-radius:20px;padding:5px 14px">Browse all Accounts articles</a></p><p style="font-size:11px;color:#0F6E56;text-align:center;margin:0.75rem 0 0">Last reviewed: August 2026 &#xB7; Koh UK</p><p style="display:none">koh uk old address at checkout, koh uk shop pay wrong address, koh uk change address checkout, koh uk shop pay wallet address, koh uk shipping address not updating, koh uk checkout shows old address, koh uk edit shop pay address, koh uk alternative payment method checkout, koh uk shop pay support, koh uk subscription address separate</p></article>

Why is my old address showing up at checkout?

No. Your email is the verified identity on your account, so it can't be changed. Delete the old account and register again using your current email. →

<article id="can-i-update-the-email-address-on-my-account" class="promo-article"><p><strong>TL;DR:</strong> No. The email address is the <strong>verified identity</strong> on your Koh account, so it cannot be rewritten on request. If you have moved to a new email address, the route is to delete the old account and register again on the address you use now.</p><div style="display:flex;align-items:center;gap:12px;margin:1.5rem 0"><div style="flex:1;height:1px;background:#A3D6B1"><br></div><span style="font-size:11px;color:#0F6E56;font-weight:500;letter-spacing:0.05em;text-transform:uppercase">Read on &#x2193;</span><div style="flex:1;height:1px;background:#A3D6B1"><br></div></div><div style="display:grid;grid-template-columns:repeat(auto-fit, minmax(160px, 1fr));gap:10px;margin:1rem 0"><div style="background:#E1F5EE;border-radius:12px;padding:1.25rem;text-align:center;display:flex;flex-direction:column"><p style="font-size:11px;font-weight:500;text-transform:uppercase;letter-spacing:0.07em;color:#0F6E56;margin:0 0 6px">Email changes</p><p style="font-size:22px;font-weight:700;color:#085041;margin:0 0 6px;line-height:1.2">Not supported</p><p style="font-size:12px;color:#0F6E56;margin:0;line-height:1.5">for privacy and security reasons</p></div><div style="background:#E1F5EE;border-radius:12px;padding:1.25rem;text-align:center;display:flex;flex-direction:column"><p style="font-size:11px;font-weight:500;text-transform:uppercase;letter-spacing:0.07em;color:#0F6E56;margin:0 0 6px">To delete an account</p><p style="font-size:22px;font-weight:700;color:#085041;margin:0 0 6px;line-height:1.2">3 details</p><p style="font-size:12px;color:#0F6E56;margin:0;line-height:1.5">needed to verify ownership</p></div></div><hr><div itemscope itemtype="https://schema.org/FAQPage"><div itemprop="mainEntity" itemscope itemtype="https://schema.org/Question" id="can-email-change"><h2 itemprop="name" style="position:absolute;left:-10000px;width:1px;height:1px;overflow:hidden" id="can-i-update-the-email-address-on-my-account">Can I update the email address on my account?</h2><div itemprop="acceptedAnswer" itemscope itemtype="https://schema.org/Answer"><p itemprop="text" style="display:none;">No. Koh cannot update the email address on an existing account. The email address is the verified identity tied to your account, your order history and your account preferences, so rewriting it on request would create a route for someone to take over an account that is not theirs. The way forward is to delete the old account and register a new one on the email address you use now. Order history does not transfer between accounts, so the new account starts fresh.</p><div style="background:#FAEEDA;border-radius:12px;padding:1.25rem;margin:1rem 0"><p style="font-size:14px;font-weight:500;color:#633806;margin:0 0 8px">&#x26A0; Email changes are not supported</p><p style="font-size:13px;color:#854F0B;margin:0;line-height:1.6">The email address on your Koh account is the verified identity tied to your order history and your account preferences. Rewriting it on request would create a route for someone to take over an account that is not theirs.</p></div><div style="background:#E1F5EE;border-radius:12px;padding:1.25rem;margin:1rem 0"><p style="font-size:14px;font-weight:500;color:#085041;margin:0 0 6px"><span style="color:#017E51">&#x2713;</span> Delete the old account, then register again</p><p style="font-size:13px;color:#0F6E56;margin:0;line-height:1.6">Register a new account on the email address you use now. Order history does not transfer between accounts, so the new one starts fresh.</p></div></div></div><hr><div itemprop="mainEntity" itemscope itemtype="https://schema.org/Question" id="cannot-sign-in"><h2 itemprop="name" id="what-if-i-cannot-sign-in-to-the-old-account">What if I cannot sign in to the old account?</h2><div itemprop="acceptedAnswer" itemscope itemtype="https://schema.org/Answer"><p itemprop="text" style="display:none;">If you can no longer access the old account because the email address is closed or out of use, contact the Koh UK team. Before an account can be deleted we have to confirm you own it, and that needs three things: the full email address on the account, the postcode of your last Koh delivery, and the first and last name on the account. Once those are confirmed we delete the old account for you. If you cannot supply all three, the account stays on file in line with the Koh privacy policy and is removed automatically at the end of the standard retention period. A dormant account follows the same automatic process.</p><div style="background:#E1F5EE;border-radius:12px;padding:1.25rem;margin:1rem 0"><p style="font-size:14px;font-weight:500;color:#085041;margin:0 0 6px"><span style="color:#017E51">&#x2713;</span> Contact us with all three verification details</p><p style="font-size:13px;color:#0F6E56;margin:0;line-height:1.6">To confirm you own the account before we delete it, send us the full email address on the account, the postcode of your last Koh delivery, and the first and last name on the account. Once those are confirmed we delete it for you.</p></div><div style="background:#FAEEDA;border-radius:12px;padding:1.25rem;margin:1rem 0"><p style="font-size:14px;font-weight:500;color:#633806;margin:0 0 8px">&#x26A0; Cannot verify? The account stays on file</p><p style="font-size:13px;color:#854F0B;margin:0;line-height:1.6">If you cannot supply all three details, the account stays on file in line with the <a href="https://uk.koh.com/pages/privacy-policy" target="_blank" rel="noopener noreferrer" style="color:#854F0B"><strong>Koh privacy policy</strong></a> and is removed automatically at the end of the standard retention period. A dormant account follows the same automatic process.</p></div><p style="margin:1rem 0 0"><a href="https://uk.koh.com/pages/contact" target="_blank" rel="noopener noreferrer" style="display:inline-block;font-size:12px;font-weight:700;color:#ffffff;text-decoration:none;background:#000000;border-radius:20px;padding:6px 14px;white-space:nowrap">Contact the Koh UK team</a></p></div></div><hr><div itemprop="mainEntity" itemscope itemtype="https://schema.org/Question" id="why-not"><h2 itemprop="name" id="why-can-koh-not-just-update-the-email">Why can Koh not just update the email address?</h2><div itemprop="acceptedAnswer" itemscope itemtype="https://schema.org/Answer"><p itemprop="text" style="display:none;">The email address on a Koh account is the verified identity that controls access to your order history and your saved preferences. If Koh changed email addresses on request, someone who contacted us pretending to be you could point your account at an address they control and read everything in it. Requiring a fresh sign-up on the new address, and verified ownership before any deletion, keeps that door shut. It is the same reason sign-in codes only ever go to the contact details already on the account.</p><div style="background:#E1F5EE;border-radius:12px;padding:1.25rem;margin:1rem 0"><p style="font-size:13px;color:#0F6E56;margin:0 0 12px;line-height:1.6">The email address on your account controls access to your order history and your saved preferences. If Koh changed it on request, someone contacting us while pretending to be you could point your account at an address they control.</p><p style="font-size:13px;color:#0F6E56;margin:0;line-height:1.6">Requiring a fresh sign-up on the new address, and verified ownership before any deletion, keeps that door shut. It is the same reason sign-in codes only ever go to the contact details already on the account.</p></div></div></div></div><hr><div style="display:grid;grid-template-columns:repeat(auto-fit, minmax(200px, 1fr));gap:10px;margin:1rem 0"><div style="display:flex;flex-direction:column"><div style="background:#E1F5EE;padding:1rem 1.25rem;border-radius:12px;flex:1;display:flex;flex-direction:column"><p style="font-size:13px;font-weight:500;color:#085041;margin:0 0 4px"><a href="https://uk.koh.com/pages/contact" target="_blank" rel="noopener noreferrer" style="color:#085041"><strong>Talk to the Koh UK team</strong></a></p><p style="font-size:12px;color:#0F6E56;margin:0 0 12px;line-height:1.6">Ask us to delete an old account, or check which verification details you need.</p><div style="display:flex;flex-wrap:wrap;gap:8px;margin-top:auto"><a href="https://uk.koh.com/pages/contact" target="_blank" rel="noopener noreferrer" style="display:inline-block;font-size:12px;font-weight:700;color:#ffffff;text-decoration:none;background:#000000;border-radius:20px;padding:6px 14px;white-space:nowrap">Contact support</a><a href="https://uk.koh.com/pages/contact?gs_open_chat" target="_blank" rel="noopener noreferrer" style="display:inline-block;font-size:12px;font-weight:700;color:#000000;text-decoration:none;background:#ffffff;border:1.5px solid #000000;border-radius:20px;padding:5px 14px;white-space:nowrap">Start a chat</a></div></div></div><div style="display:flex;flex-direction:column"><div style="background:#E1F5EE;padding:1rem 1.25rem;border-radius:12px;flex:1;display:flex;flex-direction:column"><p style="font-size:13px;font-weight:500;color:#085041;margin:0 0 4px"><a href="https://uk.koh.com/pages/privacy-policy" target="_blank" rel="noopener noreferrer" style="color:#085041"><strong>Koh UK privacy policy</strong></a></p><p style="font-size:12px;color:#0F6E56;margin:0 0 12px;line-height:1.6">How Koh handles your account data, and how long it is kept.</p><div style="display:flex;flex-wrap:wrap;gap:8px;margin-top:auto"><a href="https://uk.koh.com/pages/privacy-policy" target="_blank" rel="noopener noreferrer" style="display:inline-block;font-size:12px;font-weight:700;color:#000000;text-decoration:none;background:#ffffff;border:1.5px solid #000000;border-radius:20px;padding:5px 14px;white-space:nowrap">Read the policy</a></div></div></div></div><p style="text-align:center;margin:1rem 0 0"><a href="https://uk.koh.com/pages/help-centre?hcUrl=%2Fen-US%2Farticles%2Faccounts-60180" target="_blank" rel="noopener noreferrer" style="display:inline-block;font-size:12px;font-weight:700;color:#000000;text-decoration:none;background:#ffffff;border:1.5px solid #000000;border-radius:20px;padding:5px 14px">Browse all Accounts articles</a></p><p style="font-size:11px;color:#0F6E56;text-align:center;margin:0.75rem 0 0">Last reviewed: August 2026 &#xB7; Koh UK</p><p style="display:none">koh uk change email address on account, koh uk update account email, koh uk cannot change email, koh uk delete my account, koh uk account deletion verification, koh uk postcode verification account, koh uk dormant account, koh uk data retention account, koh uk privacy policy account, koh uk new account new email, koh uk order history transfer</p></article>

Can I update the email address on my account?

Koh UK partners with brands and creators. Fill in the partnerships form on the contact page with what you're proposing — every pitch gets reviewed. →

<article id="how-can-i-koh-llaborate-with-koh" class="promo-article"><p><strong>TL;DR:</strong> Koh UK works with brands and creators on partnerships and collaborations. Head to the <a href="https://uk.koh.com/pages/contact" target="_blank" rel="noopener noreferrer" style="color:#017E51">Koh UK contact page</a>, find <strong>Want to partner with us?</strong> and fill in the partnerships form. The team reviews every submission and gets in touch if it is the right fit.</p><div style="display:flex;align-items:center;gap:12px;margin:1.5rem 0"><div style="flex:1;height:1px;background:#A3D6B1"><br></div><span style="font-size:11px;color:#0F6E56;font-weight:500;letter-spacing:0.05em;text-transform:uppercase">Read on &#x2193;</span><div style="flex:1;height:1px;background:#A3D6B1"><br></div></div><div style="display:grid;grid-template-columns:repeat(auto-fit, minmax(160px, 1fr));gap:10px;margin:1rem 0"><div style="background:#E1F5EE;border-radius:12px;padding:1.25rem;text-align:center;display:flex;flex-direction:column"><p style="font-size:11px;font-weight:500;text-transform:uppercase;letter-spacing:0.07em;color:#0F6E56;margin:0 0 6px">Who can apply</p><p style="font-size:22px;font-weight:700;color:#085041;margin:0 0 6px;line-height:1.2">Brands and creators</p><p style="font-size:12px;color:#0F6E56;margin:0;line-height:1.5">no minimum audience stated</p></div><div style="background:#E1F5EE;border-radius:12px;padding:1.25rem;text-align:center;display:flex;flex-direction:column"><p style="font-size:11px;font-weight:500;text-transform:uppercase;letter-spacing:0.07em;color:#0F6E56;margin:0 0 6px">How to apply</p><p style="font-size:22px;font-weight:700;color:#085041;margin:0 0 6px;line-height:1.2">Partnerships form</p><p style="font-size:12px;color:#0F6E56;margin:0;line-height:1.5">on the Koh UK contact page</p></div></div><hr><div itemscope itemtype="https://schema.org/FAQPage"><div itemprop="mainEntity" itemscope itemtype="https://schema.org/Question" id="how-to-collaborate"><h2 itemprop="name" style="position:absolute;left:-10000px;width:1px;height:1px;overflow:hidden" id="how-can-i-koh-llaborate-with-koh">How can I Koh-llaborate with Koh?</h2><div itemprop="acceptedAnswer" itemscope itemtype="https://schema.org/Answer"><p itemprop="text" style="display:none;">Koh UK works with brands and individuals on partnerships, collaborations and creator content. To pitch one, go to the Koh UK contact page, find the section headed Want to partner with us? and fill in the partnerships form with your details and what you are proposing. The partnerships team reviews every submission and gets in touch if it is the right fit. Being specific helps: say who your audience is, what format you have in mind, the timing, and what you would like in return. That is assessed far faster than a general introduction.</p><div style="background:#E1F5EE;border-radius:12px;padding:1.25rem;margin:1rem 0"><p style="font-size:13px;color:#0F6E56;margin:0 0 12px;line-height:1.6">Go to the <a href="https://uk.koh.com/pages/contact" target="_blank" rel="noopener noreferrer" style="color:#017E51"><strong>Koh UK contact page</strong></a>, find the section headed <strong>Want to partner with us?</strong> and fill in the partnerships form.</p><p style="font-size:13px;color:#0F6E56;margin:0 0 12px;line-height:1.6">Being specific helps. Say who your audience is, what format you have in mind, the timing, and what you would like in return. That is assessed far faster than a general introduction.</p><p style="margin:0"><a href="https://ej2itlq58yl.typeform.com/to/jUt5oePy" target="_blank" rel="noopener noreferrer" style="display:inline-block;font-size:12px;font-weight:700;color:#ffffff;text-decoration:none;background:#000000;border-radius:20px;padding:6px 14px;white-space:nowrap">Open the partnerships form</a></p></div></div></div><hr><div itemprop="mainEntity" itemscope itemtype="https://schema.org/Question" id="who-can-apply"><h2 itemprop="name" id="who-can-apply-to-partner-with-koh">Who can apply to partner with Koh?</h2><div itemprop="acceptedAnswer" itemscope itemtype="https://schema.org/Answer"><p itemprop="text" style="display:none;">The partnerships form is open to both organisations and individuals. Brands proposing co-marketing, retail or supply collaborations are welcome to submit. Individual creators, including influencers, content creators, podcasters and reviewers, can pitch sponsored content, gifted product or a longer-term creator arrangement. If your enquiry is about buying at wholesale or stocking Koh in a shop, that is a trade enquiry rather than a partnership, so send it through the Koh UK contact page and it will be routed to the right team.</p><div style="background:#E1F5EE;border-radius:12px;padding:1.25rem;margin:1rem 0"><p style="font-size:14px;font-weight:500;color:#085041;margin:0 0 6px"><span style="color:#017E51">&#x2713;</span> Brands</p><p style="font-size:13px;color:#0F6E56;margin:0;line-height:1.6">Co-marketing campaigns, retail or supply collaborations, and partnership programmes.</p></div><div style="background:#E1F5EE;border-radius:12px;padding:1.25rem;margin:1rem 0"><p style="font-size:14px;font-weight:500;color:#085041;margin:0 0 6px"><span style="color:#017E51">&#x2713;</span> Individuals and creators</p><p style="font-size:13px;color:#0F6E56;margin:0;line-height:1.6">Influencers, content creators, podcasters and reviewers pitching sponsored content, gifted product or a longer-term creator arrangement.</p></div><div style="background:#FAEEDA;border-radius:12px;padding:1.25rem;margin:1rem 0"><p style="font-size:14px;font-weight:500;color:#633806;margin:0 0 8px">&#x26A0; Wholesale and trade enquiries</p><p style="font-size:13px;color:#854F0B;margin:0;line-height:1.6">If you want to buy at wholesale or stock Koh in a shop, that is a trade enquiry rather than a partnership. Send it through the <a href="https://uk.koh.com/pages/contact" target="_blank" rel="noopener noreferrer" style="color:#854F0B"><strong>Koh UK contact page</strong></a> and it will be routed to the right team.</p></div></div></div><hr><div itemprop="mainEntity" itemscope itemtype="https://schema.org/Question" id="after-submitting"><h2 itemprop="name" id="what-happens-after-i-submit-the-form">What happens after I submit the form?</h2><div itemprop="acceptedAnswer" itemscope itemtype="https://schema.org/Answer"><p itemprop="text" style="display:none;">The partnerships team reviews your proposal against current priorities and active campaigns. If there is a fit, someone from the team gets in touch to talk through the next steps. If it is not the right fit at the moment you may not hear back, which is not a reflection on the proposal, only on timing and what is already running. You are welcome to pitch again in future if what you are offering changes.</p><div style="background:#E1F5EE;border-radius:12px;padding:1.25rem;margin:1rem 0"><p style="font-size:14px;font-weight:500;color:#085041;margin:0 0 6px"><span style="color:#017E51">&#x2713;</span> If it is a fit</p><p style="font-size:13px;color:#0F6E56;margin:0;line-height:1.6">Someone from the partnerships team gets in touch to talk through the next steps.</p></div><div style="background:#FAEEDA;border-radius:12px;padding:1.25rem;margin:1rem 0"><p style="font-size:14px;font-weight:500;color:#633806;margin:0 0 8px">&#x26A0; If it is not a fit right now</p><p style="font-size:13px;color:#854F0B;margin:0;line-height:1.6">You may not hear back. That is not a reflection on your proposal, only on timing and what is already running. You are welcome to pitch again in future if what you are offering changes.</p></div></div></div></div><hr><div style="display:grid;grid-template-columns:repeat(auto-fit, minmax(200px, 1fr));gap:10px;margin:1rem 0"><div style="display:flex;flex-direction:column"><div style="background:#E1F5EE;padding:1rem 1.25rem;border-radius:12px;flex:1;display:flex;flex-direction:column"><p style="font-size:13px;font-weight:500;color:#085041;margin:0 0 4px"><a href="https://ej2itlq58yl.typeform.com/to/jUt5oePy" target="_blank" rel="noopener noreferrer" style="color:#085041"><strong>Koh UK partnerships form</strong></a></p><p style="font-size:12px;color:#0F6E56;margin:0 0 12px;line-height:1.6">Tell us who you are, what you are proposing, and what you would like in return.</p><div style="display:flex;flex-wrap:wrap;gap:8px;margin-top:auto"><a href="https://ej2itlq58yl.typeform.com/to/jUt5oePy" target="_blank" rel="noopener noreferrer" style="display:inline-block;font-size:12px;font-weight:700;color:#ffffff;text-decoration:none;background:#000000;border-radius:20px;padding:6px 14px;white-space:nowrap">Submit a pitch</a></div></div></div><div style="display:flex;flex-direction:column"><div style="background:#E1F5EE;padding:1rem 1.25rem;border-radius:12px;flex:1;display:flex;flex-direction:column"><p style="font-size:13px;font-weight:500;color:#085041;margin:0 0 4px"><a href="https://uk.koh.com/pages/contact" target="_blank" rel="noopener noreferrer" style="color:#085041"><strong>Talk to the Koh UK team</strong></a></p><p style="font-size:12px;color:#0F6E56;margin:0 0 12px;line-height:1.6">For anything that is not a partnership, including trade and wholesale enquiries.</p><div style="display:flex;flex-wrap:wrap;gap:8px;margin-top:auto"><a href="https://uk.koh.com/pages/contact" target="_blank" rel="noopener noreferrer" style="display:inline-block;font-size:12px;font-weight:700;color:#ffffff;text-decoration:none;background:#000000;border-radius:20px;padding:6px 14px;white-space:nowrap">Contact support</a><a href="https://uk.koh.com/pages/contact?gs_open_chat" target="_blank" rel="noopener noreferrer" style="display:inline-block;font-size:12px;font-weight:700;color:#000000;text-decoration:none;background:#ffffff;border:1.5px solid #000000;border-radius:20px;padding:5px 14px;white-space:nowrap">Start a chat</a></div></div></div></div><p style="text-align:center;margin:1rem 0 0"><a href="https://uk.koh.com/pages/help-centre?hcUrl=%2Fen-US%2Farticles%2Faccounts-60180" target="_blank" rel="noopener noreferrer" style="display:inline-block;font-size:12px;font-weight:700;color:#000000;text-decoration:none;background:#ffffff;border:1.5px solid #000000;border-radius:20px;padding:5px 14px">Browse all Accounts articles</a></p><p style="font-size:11px;color:#0F6E56;text-align:center;margin:0.75rem 0 0">Last reviewed: August 2026 &#xB7; Koh UK</p><p style="display:none">koh uk partnership, koh uk collaboration, koh-llaborate with koh, koh uk influencer partnership, koh uk creator programme, koh uk brand collaboration, koh uk sponsorship, koh uk gifted product, koh uk partnerships form, partner with koh uk, koh uk wholesale enquiry, koh uk trade enquiry</p></article>

How can I Koh-llaborate with Koh?

Usually because your mobile number isn't linked to your account yet. Sign in with an email code instead, then add your number in account settings. →

<article id="why-am-i-not-receiving-my-sms-login-code" class="promo-article"><p><strong>TL;DR:</strong> Sign-in codes only go to contact details that are already on your account, so if your SMS code is not arriving it is almost always because <strong>your mobile number is not linked yet</strong>. Sign in with an email code instead, then add your number in your account settings. SMS codes will work from the next sign-in.</p><div style="display:flex;align-items:center;gap:12px;margin:1.5rem 0"><div style="flex:1;height:1px;background:#A3D6B1"><br></div><span style="font-size:11px;color:#0F6E56;font-weight:500;letter-spacing:0.05em;text-transform:uppercase">Read on &#x2193;</span><div style="flex:1;height:1px;background:#A3D6B1"><br></div></div><div style="display:grid;grid-template-columns:repeat(auto-fit, minmax(160px, 1fr));gap:10px;margin:1rem 0"><div style="background:#E1F5EE;border-radius:12px;padding:1.25rem;text-align:center;display:flex;flex-direction:column"><p style="font-size:11px;font-weight:500;text-transform:uppercase;letter-spacing:0.07em;color:#0F6E56;margin:0 0 6px">Most likely cause</p><p style="font-size:22px;font-weight:700;color:#085041;margin:0 0 6px;line-height:1.2">Number not linked</p><p style="font-size:12px;color:#0F6E56;margin:0;line-height:1.5">codes only go to verified contact details</p></div><div style="background:#E1F5EE;border-radius:12px;padding:1.25rem;text-align:center;display:flex;flex-direction:column"><p style="font-size:11px;font-weight:500;text-transform:uppercase;letter-spacing:0.07em;color:#0F6E56;margin:0 0 6px">Quickest fix</p><p style="font-size:22px;font-weight:700;color:#085041;margin:0 0 6px;line-height:1.2">Sign in by email</p><p style="font-size:12px;color:#0F6E56;margin:0;line-height:1.5">then add your mobile number</p></div></div><hr><div itemscope itemtype="https://schema.org/FAQPage"><div itemprop="mainEntity" itemscope itemtype="https://schema.org/Question" id="sms-code"><h2 itemprop="name" style="position:absolute;left:-10000px;width:1px;height:1px;overflow:hidden" id="why-am-i-not-receiving-my-sms-login-code">Why am I not receiving my SMS login code?</h2><div itemprop="acceptedAnswer" itemscope itemtype="https://schema.org/Answer"><p itemprop="text" style="display:none;">Koh sign-in codes are only sent to contact details that are already verified on your account, so if an SMS code is not arriving the usual reason is that your mobile number has not been added to your Koh account yet. The fix is to sign in using email instead by choosing to send the code by email on the sign-in screen, then add your mobile number in your account settings once you are in. After the number is on your account you can choose SMS at sign-in and codes will arrive by text.</p><div style="background:#E1F5EE;border-radius:12px;padding:1.25rem;margin:1rem 0"><div style="display:flex;align-items:flex-start;gap:12px;margin:0 0 14px"><div style="background:#017E51;color:#ffffff;width:24px;height:24px;border-radius:50%;display:flex;align-items:center;justify-content:center;font-size:11px;font-weight:500;flex-shrink:0">1</div><div><p style="font-size:14px;font-weight:500;color:#085041;margin:0 0 4px">Sign in with email instead</p><p style="font-size:13px;color:#0F6E56;margin:0;line-height:1.6">On the <a href="https://uk.koh.com/account" target="_blank" rel="noopener noreferrer" style="color:#017E51"><strong>sign-in screen</strong></a>, choose to send the code by email rather than SMS. Check your inbox, and your spam folder, for the one-time code.</p></div></div><div style="display:flex;align-items:flex-start;gap:12px;margin:0 0 14px"><div style="background:#017E51;color:#ffffff;width:24px;height:24px;border-radius:50%;display:flex;align-items:center;justify-content:center;font-size:11px;font-weight:500;flex-shrink:0">2</div><div><p style="font-size:14px;font-weight:500;color:#085041;margin:0 0 4px">Add your mobile number to your account</p><p style="font-size:13px;color:#0F6E56;margin:0;line-height:1.6">Once you are signed in, open your account settings and enter your mobile number in your contact details.</p></div></div><div style="display:flex;align-items:flex-start;gap:12px;margin:0"><div style="background:#017E51;color:#ffffff;width:24px;height:24px;border-radius:50%;display:flex;align-items:center;justify-content:center;font-size:11px;font-weight:500;flex-shrink:0">3</div><div><p style="font-size:14px;font-weight:500;color:#085041;margin:0 0 4px">SMS works from the next sign-in</p><p style="font-size:13px;color:#0F6E56;margin:0;line-height:1.6">With your number on the account you can choose SMS at sign-in and the code will arrive by text, with no inbox or spam folder to check.</p></div></div></div><p style="margin:1rem 0 0"><a href="https://uk.koh.com/account" target="_blank" rel="noopener noreferrer" style="display:inline-block;font-size:12px;font-weight:700;color:#ffffff;text-decoration:none;background:#000000;border-radius:20px;padding:6px 14px;white-space:nowrap">Sign in with email</a></p></div></div><hr><div itemprop="mainEntity" itemscope itemtype="https://schema.org/Question" id="email-code-too"><h2 itemprop="name" id="what-if-my-email-code-is-not-arriving-either">What if my email code is not arriving either?</h2><div itemprop="acceptedAnswer" itemscope itemtype="https://schema.org/Answer"><p itemprop="text" style="display:none;">If neither the SMS nor the email code is arriving, check a few things. Make sure you entered the email address that is actually on your Koh account rather than a different one. Check your spam, junk and promotions folders, because sign-in codes often land there on a first sign-in. Wait a couple of minutes, as short delivery delays are normal. Then request a new code from the sign-in screen, which replaces any earlier code so only the most recent one will work. If none of that helps, contact the Koh UK team with the email address and mobile number on your account.</p><div style="background:#E1F5EE;border-radius:12px;padding:1.25rem;margin:1rem 0"><p style="font-size:13px;color:#0F6E56;margin:0 0 12px;line-height:1.6">If your email code is not arriving either, check the following:</p><ul style="font-size:13px;color:#0F6E56;line-height:1.6;margin:0 0 12px;padding-left:1.25rem"><li><strong>Spam, junk or promotions folder</strong>, where codes often land on a first sign-in</li><li><strong>The right email address</strong>, because the code only goes to the address on your account</li><li><strong>Wait a couple of minutes</strong>, as short delivery delays are normal</li><li><strong>Request a new code</strong> from the sign-in screen. The new one replaces any earlier code</li></ul><p style="font-size:13px;color:#0F6E56;margin:0;line-height:1.6">If none of that helps, <a href="https://uk.koh.com/pages/contact" target="_blank" rel="noopener noreferrer" style="color:#017E51"><strong>contact the Koh UK team</strong></a> with the email address and mobile number on your account.</p></div></div></div><hr><div itemprop="mainEntity" itemscope itemtype="https://schema.org/Question" id="why-link"><h2 itemprop="name" id="why-link-a-mobile-number-at-all">Why link a mobile number at all?</h2><div itemprop="acceptedAnswer" itemscope itemtype="https://schema.org/Answer"><p itemprop="text" style="display:none;">Linking a mobile number gives you a second verified way to receive a sign-in code. Text messages usually arrive faster than email and are never filtered into a spam folder, so SMS tends to be the quicker route back into your account. It also means that if you lose access to your inbox you still have a working way to sign in, which matters because Koh cannot change the email address on an existing account.</p><div style="background:#E1F5EE;border-radius:12px;padding:1.25rem;margin:1rem 0"><p style="font-size:14px;font-weight:500;color:#085041;margin:0 0 6px"><span style="color:#017E51">&#x2713;</span> Usually faster than email</p><p style="font-size:13px;color:#0F6E56;margin:0;line-height:1.6">Text messages arrive quickly and are never filtered into a spam or promotions folder.</p></div><div style="background:#E1F5EE;border-radius:12px;padding:1.25rem;margin:1rem 0"><p style="font-size:14px;font-weight:500;color:#085041;margin:0 0 6px"><span style="color:#017E51">&#x2713;</span> A second way back in</p><p style="font-size:13px;color:#0F6E56;margin:0;line-height:1.6">If you lose access to your inbox you still have a working route to sign in. That matters, because the email address on a Koh account cannot be changed once the account exists.</p></div></div></div></div><hr><div style="display:grid;grid-template-columns:repeat(auto-fit, minmax(200px, 1fr));gap:10px;margin:1rem 0"><div style="display:flex;flex-direction:column"><div style="background:#E1F5EE;padding:1rem 1.25rem;border-radius:12px;flex:1;display:flex;flex-direction:column"><p style="font-size:13px;font-weight:500;color:#085041;margin:0 0 4px"><a href="https://uk.koh.com/account" target="_blank" rel="noopener noreferrer" style="color:#085041"><strong>Sign in to your Koh UK account</strong></a></p><p style="font-size:12px;color:#0F6E56;margin:0 0 12px;line-height:1.6">Request an email code, then add your mobile number in your account settings.</p><div style="display:flex;flex-wrap:wrap;gap:8px;margin-top:auto"><a href="https://uk.koh.com/account" target="_blank" rel="noopener noreferrer" style="display:inline-block;font-size:12px;font-weight:700;color:#ffffff;text-decoration:none;background:#000000;border-radius:20px;padding:6px 14px;white-space:nowrap">Sign in</a></div></div></div><div style="display:flex;flex-direction:column"><div style="background:#E1F5EE;padding:1rem 1.25rem;border-radius:12px;flex:1;display:flex;flex-direction:column"><p style="font-size:13px;font-weight:500;color:#085041;margin:0 0 4px"><a href="https://uk.koh.com/pages/contact" target="_blank" rel="noopener noreferrer" style="color:#085041"><strong>Talk to the Koh UK team</strong></a></p><p style="font-size:12px;color:#0F6E56;margin:0 0 12px;line-height:1.6">If no code arrives by email or SMS, send us the email address and mobile number on your account.</p><div style="display:flex;flex-wrap:wrap;gap:8px;margin-top:auto"><a href="https://uk.koh.com/pages/contact" target="_blank" rel="noopener noreferrer" style="display:inline-block;font-size:12px;font-weight:700;color:#ffffff;text-decoration:none;background:#000000;border-radius:20px;padding:6px 14px;white-space:nowrap">Contact support</a><a href="https://uk.koh.com/pages/contact?gs_open_chat" target="_blank" rel="noopener noreferrer" style="display:inline-block;font-size:12px;font-weight:700;color:#000000;text-decoration:none;background:#ffffff;border:1.5px solid #000000;border-radius:20px;padding:5px 14px;white-space:nowrap">Start a chat</a></div></div></div></div><p style="text-align:center;margin:1rem 0 0"><a href="https://uk.koh.com/pages/help-centre?hcUrl=%2Fen-US%2Farticles%2Faccounts-60180" target="_blank" rel="noopener noreferrer" style="display:inline-block;font-size:12px;font-weight:700;color:#000000;text-decoration:none;background:#ffffff;border:1.5px solid #000000;border-radius:20px;padding:5px 14px">Browse all Accounts articles</a></p><p style="font-size:11px;color:#0F6E56;text-align:center;margin:0.75rem 0 0">Last reviewed: August 2026 &#xB7; Koh UK</p><p style="display:none">koh uk sms login code not arriving, koh uk login code text message, koh uk add mobile number account, koh uk link phone number, koh uk one time code sms, koh uk email login code instead, koh uk sign in code spam folder, koh uk account contact details, koh uk otp not received, koh uk verified phone number login</p></article>

Why am I not receiving my SMS login code?

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What are the ingredients in Universal Cleaner?

How long does Universal Cleaner last?

Does Universal Cleaner contain palm oil?

Is Universal Cleaner safe for septic and greywater systems?

What surfaces can I use Universal Cleaner on?

How does Universal Cleaner work?

Is Universal Cleaner chemical-free?

Does Universal Cleaner kill bacteria and viruses?

Do I need to spot test Universal Cleaner first?

What surfaces should I avoid using Universal Cleaner on?

Can I use Universal Cleaner on food prep surfaces?

Is Universal Cleaner fragrance-free?

Is Universal Cleaner eco-certified and allergy-friendly?

Is Universal Cleaner safe to use around pets?

Is Universal Cleaner safe for asthma and allergy sufferers?

Can I use Universal Cleaner on stone, marble, or granite?

Can I use Universal Cleaner on TV, monitor, or laptop screens?

Why did you discontinue 4L Universal Cleaner?

Can I use Universal Cleaner in a robot vacuum or mop?

How do I clean carpets, rugs, and upholstery with Koh?

Universal Cleaner

Are Loo Cleaner Tabs safe for septic environments?

How to use Loo Cleaner Tabs

Do Loo Cleaner Tabs have a fragrance?

Should I remove the wrapper on the Loo Cleaner Tab?

What are the ingredients of the Loo Cleaner Tabs?

Loo Cleaner Tabs

What are the ingredients of Bathroom & Shower Cleaner?

How do I use Bathroom & Shower Cleaner?

Are there any surfaces I should avoid cleaning with Bathroom & Shower Cleaner?

Is Bathroom & Shower Cleaner allergy, asthma and sensitive skin friendly?

Is it only for use in the bathroom and shower or can I use it elsewhere?

Is Bathroom & Shower Cleaner anti-microbial or anti-mould?

Does Bathroom & Shower Cleaner have a fragrance?

Can I use it to clean EnduroShield or similar coated shower screens?

Is Bathroom & Shower Cleaner safe to use around pets?

Is Bathroom & Shower Cleaner septic safe?

Universal Cleaner vs. Bathroom & Shower Cleaner: What’s the Difference?

What makes it "eco friendly"?

Can I use Bathroom & Shower Cleaner to clean the bowl of the toilet?

How much Bathroom & Shower foam should I use?

Can I use Bathroom & Shower Cleaner with a Diamond Sponge?

Is Bathroom & Shower Cleaner safe for polished stone?

Bathroom & Shower Cleaner

Bathroom products

Are Dishwashing Tablets septic safe?

What are the ingredients of Dishwashing Tablets?

Can I cut Dishwashing Tablets?

Why didn't my Dishwashing Tablet wrapper dissolve?

Do I need rinse aid with Dishwashing Tablets?

How do I use Dishwashing Tabs for best results?

Can I add essential oils to my dishwasher?

Do Dishwashing Tablets remove tea stains?

Do I need to scrub pots and pans before the dishwasher?

Dishwashing Tablets

Where is Dishwashing Liquid made?

Is Dishwashing Liquid safe for grey water and septic systems?

What are the ingredients of Dishwashing Liquid?

Is Dishwashing Liquid fragrance-free?

How many pumps of Dishwashing Liquid should I use in a full sink?

Can I use Dishwashing Liquid as hand soap?

Does Dishwashing Liquid kill bacteria?

Can I use Dishwashing Liquid in the dishwasher?

Dishwashing Liquid

Is Kitchen Grease & Oil Cleaner the same as Dishwashing Liquid?

Can Kitchen Grease & Oil Cleaner tackle baked-on grease and oven grime?

When should I use Kitchen Grease & Oil Cleaner vs Universal Cleaner?

Is Kitchen Grease & Oil Cleaner safe for food prep surfaces?

What certifications does Kitchen Grease & Oil Cleaner hold?

Is Kitchen Grease & Oil Cleaner harsh on hands?

Can I use Kitchen Grease & Oil Cleaner in a Foaming Spray Bottle?

Is Kitchen Grease & Oil Cleaner safe on stainless steel?

Does Kitchen Grease & Oil Cleaner contain palm oil?

Do I need to rinse after using Kitchen Grease & Oil Cleaner?

Is Kitchen Grease & Oil Cleaner fragrance-free?

Can I use Kitchen Grease & Oil Cleaner on non-stick cookware?

What should I use to wipe off Kitchen Grease & Oil Cleaner?

Is Kitchen Grease & Oil Cleaner a multi-purpose cleaner?

Can I use Kitchen Grease & Oil Cleaner in the microwave or on appliances?

Do I need Kitchen Grease & Oil Cleaner if I already have Universal Cleaner?

How does Kitchen Grease & Oil Cleaner fit into the Koh cleaning system?

What ingredients are in Kitchen Grease & Oil Cleaner?

How do I use Kitchen Grease & Oil Cleaner?

Is Kitchen Grease & Oil Cleaner safe for septic and greywater systems?

Is Kitchen Grease & Oil Cleaner safe on stone benchtops?

Can I use Kitchen Grease & Oil Cleaner in a self-cleaning oven?

Kitchen Grease & Oil Cleaner

Kitchen products

Laundry dosing by wash size (Sheets vs Liquid)

The laundry Stain Removal Guide

How to keep your whites bright with Koh

Can I find Sensitive Laundry Liquid in trial or sample size?

Where is Sensitive Laundry Liquid manufactured?

How many loads are in a 1.5L box of Sensitive Laundry Liquid?

How does Sensitive Laundry Liquid help extend the life of clothes?

How does Sensitive Laundry Liquid help keep clothes whiter and brighter for longer?

Does Sensitive Laundry Liquid contain any fragrance?

Does Sensitive Laundry Liquid deodorise fabrics?

What is Sensitive Laundry Liquid?

What are the ingredients in Sensitive Laundry Liquid?

How can Sensitive Laundry Liquid save me money?

Is Sensitive Laundry Liquid eco certified?

Where should I store Sensitive Laundry Liquid?

Is Sensitive Laundry Liquid septic safe?

Can I use Sensitive Laundry Liquid for hand washing?

Can I use Sensitive Laundry Liquid for sportswear and synthetic fabrics?

Is Sensitive Laundry Liquid safe to use on silk or wool garments?

Can I pre-wash soak with Sensitive Laundry Liquid?

Do I still need to use a bleach whitening detergent with Sensitive Laundry Liquid?

What temperature washes can I use Sensitive Laundry Liquid in?

Does Sensitive Laundry Liquid work in front and top loading washing machines?

Can I use Sensitive Laundry Liquid for both whites and colours?

How much should I use per load of laundry? (Dosage)

Is Sensitive Laundry Liquid compatible with auto-dosing washing machines?

Is Sensitive Laundry Liquid suitable for people with sensitive skin, chemical sensitivities and allergies?

Sensitive Laundry Liquid

How do I use Sensitive Laundry Sheets?

Are Sensitive Laundry Sheets safe for front loaders, top loaders and HE machines?

Do Sensitive Laundry Sheets dissolve in cold water?

What if Sensitive Laundry Sheets don't dissolve or leaves residue?

Can I use Sensitive Laundry Sheets for handwashing delicates?

Are Sensitive Laundry Sheets safe for septic tanks and greywater systems?

How should I store Sensitive Laundry Sheets and how do I dispose of the packaging?