Simply go to our accounts page and click "forgot password" to ...

<span id="isPasted" style="color: rgb(22, 22, 22); font-family: Epilogue, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Simply go to our&#xA0;<a href="https://uk.koh.com/account/login?return_url=%2Faccount" rel="noopener noreferrer" style="box-sizing: inherit; background-color: rgb(255, 255, 255); color: rgb(1, 126, 81); text-decoration: none; cursor: pointer; transition: color 200ms linear 0s; font-family: Epilogue, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;" target="_blank">accounts page</a><span style="color: rgb(22, 22, 22); font-family: Epilogue, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">&#xA0;and click &quot;forgot password&quot; to reset. You will receive an email prompting you to reset your password.&#xA0;

I've forgotten my password.

No, we cannot edit or delete any Facebook reviews, however we will ...

No, we cannot edit or delete any Facebook reviews, however we will hide any comments which are abusive or offensive to our community.

Can you edit or delete Facebook reviews?

Reviews.io is an independent third party review platform. All of our customers ...

Reviews.io is an independent third party review platform. All of our customers receive an email directly after purchase asking if they would like to leave a review.

What is Reviews.io?

If you have submitted a ticket to our customer experience team and have ...

<p id="isPasted" style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Epilogue, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If you have submitted a ticket to our customer experience team and have not heard back, please check your spam / junk folder before following up.&#xA0;<p style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Epilogue, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Our team works very hard to respond to all tickets as fast as possible.&#xA0; During peak times such as sales periods, there may be a delay in responses due to the volume of tickets.&#xA0;

I have not received a reply to my ticket

We're always here via email, careuk@koh.com or fill out the form and we'll be in touch as soon as possible. Our typical response time is one to two business days.

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Koh UK 

Accounts and referrals

How much does delivery cost?

How long does delivery take?

Where do you ship?

How can I track my order?

Do I need to sign for my parcel?

My tracking is not working

I didn't receive my Gift Voucher

Shipping and returns

Can I have a sample?

What payment options can I use?

Something in my order is broken or missing.

Why don't you sell in shops?

Payments and refunds

How are you eco-friendly?

Is Koh made in the UK?

What are the ingredients of Universal Cleaner?

Why do you sell the Universal Cleaner in bulk?

Does Universal Cleaner contain palm oil?

Is Universal Cleaner septic safe?

Does the Universal Cleaner kill bacteria and germs?

Is Universal Cleaner chemical free?

Do I need to do a spot test with Universal Cleaner?

What can I use Universal Cleaner for?

What surfaces should I not use Universal Cleaner on?

How does Universal Cleaner work?

Is there a use by date for Universal Cleaner?

How long does Universal Cleaner last?

What are the ingredients of Protect Surface Sanitiser?

Where is Protect Surface made?

Does Protect Surface contain alcohol?

How does Protect Surface Sanitiser Work?

How long will 1L of Protect Skin last?

How do you wash the Universal Cloths?

My Atomiser Spray Bottle has stopped spraying

How do you wash the Mop Pads?

What are the ingredients of Protect Skin Sanitiser?

How long will 1L of Protect Surface last?

Can I use Protect Skin in a different pump?

I can't get my Foaming Hand Pump to work

What can't you use Universal Cleaner on?

Surface products

Are the Dish tablets septic safe?

Does Universal Dish Liquid kill bacteria?

Can I use Universal Dish Liquid around grey water / bio-cycle / septic tank environments?

What are the Ingredients of Universal Dish Liquid?

Does Universal Dish Liquid have any fumes or fragrances?

How do you wash Dish Sponges?

How do you dispose of Dish Sponges?

Dish Products

Are Koh Loo Cleaner Tablets safe for septic environments?

Using our new Loo Cleaning Tablets

Do Koh Loo Cleaner Tablets have a fragrance?

Should I remove the wrapper on the Koh Loo Tablet?

How do I clean my Koh Loo Blade?

How often should I replace my Koh Loo Blade head?

How should I clean my Koh Loo Blade pot holder?

Loo Products

How to use: Atomiser Spray Bottle

How to use: Spray Mop

How to use: Foaming Hand Pump

How to use: Universal Cloths

How to use: Diamond Sponges

How to use: Grout Brush

How to use: Mop Pads

Accessories

Can I use your essential oils around pets?

Can I use Protect Surface Sanitiser on my hands?

Is Protect Surface Sanitiser safe to use on fabric?

Can I add Koh Essential Oils to Protect Surface?

Can I mix Universal Cleaner and Protect Surface?

What surfaces can I use Protect Surface Sanitiser on?

Is Protect Surface Sanitiser safe for septic systems?

Can I use Protect Surface Sanitiser in my Spray Mop?

Protect Surface Sanitiser: My surface is still wet even after waiting a few minutes.