No password? No problem. Enter your email or phone, get a one-time login code, and you’re back in! 🔑✨

You no longer require a password to login. When you enter your email address (or phone number) to login, we will send you a code to login. Enter this code into prompt and you&apos;ll be right back in!

I've forgotten my password

Your feedback matters! After you buy, Reviews.io sends a quick email. Share your experience in seconds and help fellow cleaners choose with confidence ⭐️

Reviews.io is an independent third party review platform. All of our customers receive an email directly about two weeks after purchase asking if they would like to leave a review. You can also leave a review by simply heading to the product page you&apos;d like to leave a review for.

What is Reviews.io?

Nope, you can’t remove Facebook reviews, but we’ll hide any abusive or offensive ones. 👍

No, we cannot edit or delete any Facebook reviews, however we will hide any comments which are abusive or offensive to our community.

Can you edit or delete Facebook reviews?

We aim to reply fast: 1–2 business days for most tickets. ROS-E (our 24/7 digital assistant) can help immediately; our team replies 9-5 AEST on business days.

<article id="ticket-response-times" class="promo-article">TL;DR: If you&#x2019;ve lodged a ticket, first check your spam/junk. Our team works Monday-Friday, 9:00-17:00 (Sydney time) and we aim to respond to most tickets within 1-2 business days. ROS-E, our digital assistant, is available 24/7 to help find answers instantly.<hr><h2 id="how-we-handle-tickets">How we handle tickets</h2>Our Koh-mmunity Support team reviews tickets and replies from 9:00-17:00 AEST, Monday to Friday (we&#x2019;re closed on weekends and major public holidays). Most straightforward enquiries get a response within 1-2 business days. If your issue needs specialist help (e.g. warranty, technical checks, QA), we&#x2019;ll let you know and keep you updated while we investigate.<h2 id="ros-e-quick-help-anytime">ROS-E: Quick help anytime</h2>ROS-E is our digital assistant that runs 24/7. It uses our website, Help Centre articles, blog posts and internal guidance to fetch answers fast. If ROS-E can&#x2019;t fully resolve your case, it will create or escalate a ticket for our human team to pick up during business hours.<h2 id="what-to-expect-after-you-submit-a-ticket">What to expect after you submit a ticket</h2><ol><li>Personalised first response (often from ROS-E): Most tickets receive a tailored reply right away. ROS-E uses the details you provided plus account, Help Centre, and product guidance to give the best answer we can based on our policies and resources.</li><li>If we need more info: If the initial details aren&#x2019;t enough to resolve the issue, ROS-E (or an agent) will ask for missing items: e.g. photos, order number, device details, etc. Providing these quickly helps speed things up.</li><li>Human handoff when required: If ROS-E cannot fully resolve the case after those follow-ups, the ticket will be escalated to a human agent with the conversation and any files you supplied so we don&#x2019;t make you repeat anything.</li></ol><h2 id="what-slows-a-reply-and-how-you-can-help">What slows a reply (and how you can help)</h2><ul><li>Peak events (sales) or big product launches increase volume, replies may take longer then.</li><li>Missing details, including order number, photos, or device info, can add back-and-forth time. Include as much detail as you can when you submit.</li><li>Requests that need external verification (warehouse, manufacturer) take longer. We&#x2019;ll flag this and keep you updated.</li><li>Creating multiple support requests. One email is all it takes to enter the queue.</li></ul><h2 id="urgent-or-warranty-requests">Urgent or warranty requests</h2>If your issue is urgent (safety, leak, shipment missing) or a warranty claim, note that in your ticket subject and include order number + photos. That helps us prioritise it correctly.<h2 id="still-not-heard-back">Still not heard back?</h2>If it&#x2019;s been more than 2 business days (and you&#x2019;ve checked spam), reply to your confirmation email - do not submit another ticket - that helps us surface it quickly. You can also attach screenshots, order numbers, etc.</article>

I have not received a reply to my support request

Seeing the wrong address at checkout? 🤔 Shop Pay’s saved details might be to blame. Here’s how to update your Shop Pay wallet (or switch to another payment option) for a seamless Koh order.

Why is my old address showing up at checkout?

Lost access to your email account? Here’s how to verify your Koh account and delete it 💌

For privacy, security, and data hygiene reasons, we&#x2019;re unable to update the email address linked to an existing account. If you can&#x2019;t access your account anymore and would like it deleted, we&#x2019;ll need a few details to verify ownership before we can assist:&#x2705; Full email address on the account&#x2705; Postcode of your last delivery&#x2705; First and last name on the accountIf you&#x2019;re unable to verify these details your account and any associated information will remain on file in line with our <a href="https://uk.koh.com/pages/privacy-policy" target="_blank" rel="noopener noreferrer">Privacy Policy</a> and will be automatically removed after the required retention period. If your account has been dormant for a while, it will also follow this standard data deletion process.<hr>

Can I update the email address on my account?

Ready to join forces? 🤝 Fill out our Partnerships Form and let’s Koh-llaborate on something amazing!

We love hearing from brands and individuals interested in partnering with Koh! If you&#x2019;d like to collaborate with us, please fill out our <a href="https://koh.com/pages/partnerships" target="_blank" rel="noopener noreferrer">Partnerships Form</a>.Our Partnerships Team will review your submission and get in touch if it&#x2019;s the right fit.Thanks for your interest, we can&#x2019;t wait to see what we can create together! &#x1F30F;&#x1F9FD;

How can I Koh-llaborate with Koh?

📱💬 No SMS code? Grab it via email, then link your mobile in settings!

If you&#x2019;re not getting a one-time login code via SMS, it&#x2019;s because your phone number isn&#x2019;t yet linked to your Koh account. Here&#x2019;s how to jump in and set it up:<h2 id="1-use-email-to-get-your-first-code">1. Use Email to Get Your First Code</h2>On the login screen, click &#x201C;Send code via Email&#x201D; instead of waiting for a text. You&#x2019;ll receive a link or numeric code in your inbox, check spam/junk folders just in case. Once you use that email link to sign in, you&#x2019;re in!<h2 id="2-link-your-mobile-number-for-future-codes">2. Link Your Mobile Number for Future Codes</h2>After logging in, go to your contact details, and enter your mobile number. From that point on, you can choose SMS for quick access next time.<h2 id="3-why-linking-matters">3. Why Linking Matters</h2>Having your phone number verified lets us send the one-time code by text instead of email. That&#x2019;s often the fastest way to get back in, no waiting on inbox delivery or digging through spam folders.<h2 id="4-still-not-seeing-an-email">4. Still Not Seeing an Email?</h2>If your email code doesn&#x2019;t arrive, double-check your spam folder. If everything checks out and it still doesn&#x2019;t show up we&#x2019;ll help you troubleshoot.

Why am I not receiving my SMS login code?

We're always here via email, care.uk@cx.koh.com or fill out the form and we'll be in touch as soon as possible. Our support hours are 9am - 5:00pm AEST (Sydney) Monday to Friday.

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Accounts 👥

What are the ingredients of Universal Cleaner?

Why do you sell the Universal Cleaner in bulk?

Does Universal Cleaner contain palm oil?

Is Universal Cleaner septic safe?

What can I use Universal Cleaner for?

How does Universal Cleaner work?

Is Universal Cleaner chemical free?

Does the Universal Cleaner kill bacteria and germs?

Do I need to do a spot test with Universal Cleaner?

What can't you use Universal Cleaner on?

How long does Universal Cleaner last?

What surfaces should I not use Universal Cleaner on?

Is there a use by date for Universal Cleaner?

Is Universal Cleaner safe to use on chopping boards?

Is Universal Cleaner fragrance-free?

What Certifications does the Universal Cleaner have?

Is Universal Cleaner pet-friendly?

Is Universal Cleaner asthma friendly?

Is Universal Cleaner allergy friendly?

Can I use Universal Cleaner on polished marble?

How to clean TV, monitor & laptop screen

Can I use Universal Cleaner in a robot vacuum or mop?

Is Universal Cleaner being replaced?

Is Universal Cleaner vegan?

Why did you discontinue 4L Universal Cleaner?

Universal Cleaner

Surface products 🪞

Are Loo Cleaner Tabs safe for septic environments?

How to use Loo Cleaner Tabs

Do Loo Cleaner Tabs have a fragrance?

Should I remove the wrapper on the Loo Cleaner Tab?

What are the ingredients of the Loo Cleaner Tabs?

Loo Cleaner Tabs

What are the ingredients of Bathroom & Shower Cleaner?

How do I use Bathroom & Shower Cleaner?

Are there any surfaces I should avoid cleaning with Bathroom & Shower Cleaner?

Is it allergy / asthma / sensitive skin friendly?

Is it only for use in the bathroom and shower or can I use it elsewhere?

Is Bathroom & Shower Cleaner anti-microbial or anti-mould?

Does Bathroom & Shower Cleaner have a fragrance?

Can I use it to clean EnduroShield or similar coated shower screens?

Is Bathroom & Shower Cleaner safe to use around pets?

Is Bathroom & Shower Cleaner septic safe?

Universal Cleaner vs. Bathroom & Shower Cleaner: What’s the Difference?

What makes it "eco friendly"?

Can I use Bathroom & Shower Cleaner to clean the bowl of the toilet?

How Much Bathroom & Shower Foam Should I Use?

Can I use Bathroom & Shower Cleaner with a Diamond Sponge?

Is Bathroom & Shower Cleaner safe for polished stone?

Bathroom & Shower Cleaner

Bathroom products 🚿

Are Dishwashing Tablets septic safe?

What are the ingredients of Dishwashing Tablets?

Can I cut Dishwashing Tablets?

Why didn't Dishwashing Tablet wrapper didn’t dissolve

Dishwashing Tablets

Does Dishwashing Liquid kill bacteria?

Where is Dishwashing Liquid made?

Can I use Dishwashing Liquid around grey water / bio-cycle / septic tank environments?

What are the Ingredients of Dishwashing Liquid?

Does Dishwashing Liquid have any fumes or fragrances?

How many pumps of Dishwashing Liquid should I use in a full sink?

Dishwashing Liquid

Is this the same as Universal Dish Spray?

Does it work on burnt-on grease and oven grime?

What’s the difference between this and the Universal Cleaner?

Can I use it around food?

Is it really non-toxic?

Will it dry out my hands like other degreasers?

Do I need to use Foaming Spray Bottle?

Can I use it on stainless steel?

Does it contain palm oil?

Do I need to rinse it off?

Is it fragrance free?

Can I use it on non-stick cookware?

What should I use to wipe it off?

Is this a multipurpose cleaner?

Can I use it in the microwave or on appliances?

Why does this product exist when I already have Universal Cleaner?

How does this fit into the Koh system?

What's in Kitchen Grease & Oil Cleaner?

How exactly do I use it?

Is Kitchen Grease & Oil Cleaner safe for septic and greywater systems?

Kitchen Grease & Oil Cleaner

Kitchen products 🍽️

How do I use Sensitive Laundry Sheets?

Are Sensitive Laundry Sheets safe for front loaders, top loaders and HE machines?

Do Sensitive Laundry Sheets dissolve in cold water?

What if Sensitive Laundry Sheets don't dissolve or leaves residue?

Can I use Sensitive Laundry Sheets for handwashing delicates?

Are Sensitive Laundry Sheets safe for septic tanks and greywater systems?

How should I store Sensitive Laundry Sheets and how do I dispose of the packaging?

How many washes does one pack of Sensitive Laundry Sheets last?

Can I cut or tear Sensitive Laundry Sheets in half?

Where are Sensitive Laundry Sheets made?

What ingredients are in the Sensitive Laundry Sheets?

Can I use Sensitive Laundry Sheets on wool?

Sensitive Laundry Sheets

Laundry products 🧺

What tool do I use with what product?

How to use: Atomiser Spray Bottle

How to open Atomiser Spray Bottle

Atomiser Spray Bottle has stopped spraying

Atomiser Spray Bottle

How do you dispose of Dish Sponges?

How to use: Dish Sponges

How do you wash Dish Sponges?

Why would Dish Sponges be degrading?

How long should Dish Sponges last for?

How big are the sponges?

Dish Sponges

How to use: Foaming Spray Bottle

Do I need the Foaming Spray Bottle? Could I use an alternative sprayer?

Which products can I use with Foaming Spray Bottle?

Why isn't Foaming Spray Bottle working?

How to open Foaming Spray Bottle

Foaming Spray Bottle

How often should I replace Loo Blade head?

How should I clean Loo Blade Ceramic Pot?

How do I clean Loo Blade?

How to use: Loo Blade

Can I buy Loo Blade on its own?

What are the dimensions of Loo Blade?

How do I clean my Koh Loo Blade?

How should I clean my Koh Loo Blade pot holder?

How often should I replace my Koh Loo Blade head?

Loo Blade

How much does Dish Pump hold?

How much liquid comes out with each pump?

How do I maintain Dish Pump?

How to unlock and prime Dish Pump

Dish Pump

How to use: Spray Mop

How to use: Dusting Mop Pad

What are the dimensions of Spray Mop

My mop bottle is stuck | How to open

How to put together / take apart the Spray Mop

How do I request a replacement Spray Mop or parts for it?

How to use: Mop Pads

How do you wash the Mop Pads?

Spray Mop

What are Swedish Dishcloths & how do I use them?

How do I clean, dry, and care for them so they last?

Which surfaces/materials are they safe on?

Swedish Dishcloths

How to use: Diamond Sponges

Diamond Sponge

How to use: Grout Brush

Grout Brush Pole Assembly | How to put together

Which products are compatible with Grout Brush?

How do I clean and store Grout Brush?

How long will Grout Brush last?

What is Grout Brush and Pole made of and can I recycle it?

How do I lock Grout Brush Pole?

Grout Brush

How to use: Universal Cloths

How do you wash the Universal Cloths?

Can I buy cloths separately?

Universal Cloths

Can I use your essential oils around pets?

Can I add essential oils for a fragrance?

Essential oils

How long will Ultra Pro Bathroom Mitt last

How do I wash and dry Ultra Pro Bathroom Mitt after cleaning?

Washing Ultra Pro Bathroom Mitt before first use

What is Ultra Pro Bathroom Mitt made from?

Ultra Pro Bathroom Mitt

What is the size of the Bathroom Squeegee?

How do I use Bathroom Squeegee?

How do I clean and store the Bathroom Squeegee?

What is Bathroom Squeegee made from and how do I recycle it?

Bathroom Squeegee

Tools & Accessories 🧽